King Solomons Casino experience

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    Last post ago almost 9 years by zuga
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      • Me
        • Started by
          admin
          6631
        • last active 2 hrs ago
        Last Sunday i made $85 deposit and received welcome bonus. Then i sent email asking customer support to remove the given bonus.I managed to win $45 playing BJ surrender and then decided to withdraw $130. 3 days later i received email from king solomons customer support saying i need to comply with promotional terms and conditions , meaning i have to fulfill the wagering requirements. The exact same thing happened to me when i played over windows casino( they are both playtech casinos)  >:(.  So once again i had to explain that no bonus means no wagering requirements,meaning promotional T&C do not apply to me...
        Windows casino have validated my claims, i only hope King Solomons will do the same.
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        • last active 5 months ago
        i don't like the playtech policies, cashout take so long and they sometimes make "winnigplayers" hard to get their cash :[
      • Me
        • Replied by
          admin
          6631
        • last active 2 hrs ago
        They have 4 days pending period for withdrawal, and it takes another couple of days to receive money.I always make my withdrawals on Mondays, so i could get the money by Saturday .I use moneybookers as banking option.
        I cant say i had bad experience with playtech casinos so far... windows casino paid me after i made my case, i hope it will be the same with king solomons...i see this matter only as a minor setback 
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      • Me
        • Replied by
          admin
          6631
        • last active 2 hrs ago
        My email has been forwarded to solomons financial department...
      • Me
        • Replied by
          admin
          6631
        • last active 2 hrs ago
        UPDATE

        Still no words form king solomons " financial department"...i sent two more emails ,1 yesterday and 1 today...so far no response... >:( im starting to lose my patience ..all they have to do is to check my account ,and see i played without bonus, and allow me to withdraw...how hard can it be 
      • Me
        • Replied by
          admin
          6631
        • last active 2 hrs ago
        Two more emails in 2 days, and still nothing...no word from support.. >:(
        So  i have decided to try to withdraw again and i submitted the request... must say their way of conducting business is very unprofessional...still let see if i get the money, so i can give my final judgement on this casino.
        So far not good....
      • Me
        • Replied by
          admin
          6631
        • last active 2 hrs ago
        My claims have been validated. I received money just this morning.My general impression is that they were stalling my payment, hoping i would gamble and lose my deposit+ winnings. Must say after 6 non answered emails i was starting to lose my patience, but i never considered gambling my cash. I actually got them on live chat on early Sunday morning( was around 1am, i just came from a pub ), and i gave a hard time to support guy..i was angry  but i tried to be as courteous as i could.
        The support guy was surprisingly very polite, and promised me that he 'll urge this matter.Obviously  he kept his promise...
        My final word on King Solomons is to be very careful if u decide to play there.You should keep all your records( sent,received emails, ticket numbers, transaction IDs, live chat transcripts,screenshots of deposits and withdrawals), just in case you need to argue them and to be able to prove your point.



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