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    Last post ago over 4 years by Lipstick
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        • Started by
          Sr. Member
          496
        • last active 15 days ago
        Does anybody see in their t&c what their minimum deposit is inbetween free chips?  Or let alone, the minimum deposit at their casino?  Steph here had no clue what she was talking about...



        Steph: Thank you =) How may I help you ?

        jodiisgreat: hello i am wanting to cash out on a 50 free chip, what is the max?

        Steph: Kindly wait while I access your account.

        jodiisgreat: k ty

        Steph: We're sorry but your balance has been removed because you have redeemed more than one free chip; all your winnings have been removed from your account at this moment. Keep in mind that our casino rules do not allow multiple free chips. What I can do for you is give you a really good promotion if you make a minimum deposit right now and after your deposit is approved I will set your account to be able to receive Free Chips. Would you like to make a deposit?
        Steph: You can use 160% Match Bonus
        Steph: Slots and Keno Only
        Steph: No Playthrough
        Steph: No Max Cash-Out
        Steph: Redeem: GOTO160
        Steph: Deposit $25 or More

        jodiisgreat: i made a deposit thru ez voucher for $5 before i did the free chip

        Steph: No I'm sorry your balance comes from multiple freechips in a row

        jodiisgreat: how is that possible if i made a deposit in between

        Steph: No you did not
        Steph: I'm sorry

        jodiisgreat: i deposited $5 thru ez voucher

        Steph: Wait
        Steph: Just a moment please

        jodiisgreat: ok

        Steph: I'll credit back the balance in your account, please keep in mind that as per casino rules the minimum deposit in order to get bonuses or freechips is $25. It is up the Withdrawal Department to see if the payout will be processed. I'll give you all the instructions on how to request it but I recommend you to come back tomorrow first thing in the morning so we can check back with the Withdrawal Department. You can ask for Andy who is the mananger in charge

        Steph: To request a withdrawal please visit our cashier section from our Casino lobby. Once you there just click on the Withdrawal tab, then choose the method you want to use for your withdrawal and then submit your request, if you have any problems on your withdrawal or you would like to know more about our different withdrawal options, do not hesitate to contact us back.

        jodiisgreat: ok is that in your terms and conditions? i did not see it under the free chip terms

        Steph: Due to security measures our Casino requests to all players to send in some documentation as: Copy of an Identification (Driver's License or Passport) a signed Certification Form for all the Credit/Debit Cards used including a copy of those cards and a utility bill.
        Steph: You can send your documents to: accounting@slotmadness.com or by fax 1-866-725-1126 please label your email or fax with casino username and Slot madness.

        jodiisgreat: ok is the $25 min listed in t&c? i did not see it under free chip terms

        Steph: For your reference here's a link to the terms and conditions page of our website:
        Steph: http://www.slotmadness.com/terms-conditions/
        Steph: $100 Min/Max Cash-Out according to the freechip rules

        jodiisgreat: i don't see the min $25 deposit in between free chips anywhere though

        Steph: $25 is the minimum deposit in the casino
        Steph: Please check the terms and conditions

        jodiisgreat: then why did it let me deposit $5 and where does it say that $25 is the min?

        Steph: It is also the minimum amount in order to receive a freechip
        Steph: Would you like my help on anything else?
        Steph: It was probably a system's error

        jodiisgreat: but exactly where does it say that? can u copy and paste it for me from your t and c?

        Steph: As I said please go ahead and make the withdrawal request, please contact us back tomorrow first thing in the morning and ask for Andy

        Steph: Would you like my help on anything else?

        jodiisgreat: well you are telling me the rules, which should be clearly stated on your website, and i am not finding them on the link that you gave me.

        jodiisgreat: i'm not trying to be rude, but if it doesn't say it, then it doesn't matter

        Steph: It is stated on the website and also on the terms and conditions that you agreed when you created the account
        Steph: Please contact Andy tomorrow, we need to check with the Withdrawal Department
        Steph: Would you like my help on anything else?


        jodiisgreat: and all i'm doing is asking you to copy and paste the exact wording here.

        Steph: At the end of the chat you will have an option to save the chat

        jodiisgreat: still not answering my question

        Steph: I'm sorry but there is not "exact wording" that I can copy and paste
        Steph: Please come back tomorrow if you want to clear this misunderstanding

        jodiisgreat: exactly, so how can you tell me what the rules are when there are no rules?

        Steph: Thak you
        Steph: Our Manager's e-mail is manager@slotmadness.com
        Steph: Have a nice day

        Rated:
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        • Replied by
          Superstar Member
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        • last active 13 hrs ago

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        • Christopher lambert
        like i have posted before -depositing is made easy,but when its withdraw time u have to jump threw hoops
      • Index
        • Replied by
          Sr. Member
          496
        • last active 15 days ago
        Right, lol?  And since I had read through all the t&c and it said nothing about how much I had to deposit between chips, or a minimum deposit at all, heck ya I'm gonna deposit $5 for a free $50! 

        I really was sick to my stomach though, because I was up to $1700 when they took it out for my playthrough.  That would never happen on a deposit, haha, only a freebie!
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        • Replied by
          admin
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        If their min deposit is $25 "as per their t & c" how come it let you deposit $5?  It really doesn't make sense plus the fact that the chat rep couldn't copy and paste the $25 deposit rule.....

        Let us know how the withdrawal goes.

        blue
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          Sr. Member
          496
        • last active 15 days ago
        Oh, she said it  'must have been a technical error'.  I made sure to read thoroughly before I deposited though, and made it a point to let her know that I'm not stupid, and I will follow up on this and let everyone know how it goes.  Thanks and wish me luck!
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        • Replied by
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        • last active 15 days ago
        Here's my chat with Andy:


        A site operator will be with you momentarily.

        Hi! Thank you for using our LiveChat Service. This is 'Alex'. Please verify your Email and Phone Number so that I can assist you.


        jodiisgreat: i was told to ask for andy today regarding my withdrawal

        Alex: Please hold while I check your account, thank you for your patience!

        jodiisgreat: ty

        Alex: I see a pending withdraw of $162.00 requested on 9/2/2012.

        Andy: good morning josephine

        jodiisgreat: hi andy

        Andy: I checked with the payouts department today
        Andy: hi

        jodiisgreat: ok

        Andy: unfortunately these winnings are not going to be approved

        jodiisgreat: and why is this?

        Andy: You have been playing with multiple chips in a row

        jodiisgreat: I deposited $5 from ez voucher in between the chip

        Andy: sorry
        Andy: but the minimum deposit amount in order to get a bonus
        Andy: whether it is a deposit bonus or a free chip is actually 25$

        jodiisgreat: and where does it state that in your t&c?

        Andy: let me check

        jodiisgreat: ty

        Andy: apparently, it is not stated online
        Andy: but just so you know
        Andy: EZ voucher is a new deposit methods

        jodiisgreat: well if it wasn't stated, then you should honor my cashout

        Andy: that allows you to deposit less than 25$
        Andy: butt
        Andy: as I mentioned before we give you the chance to get a bonus if you are depositing at least 25$
        Andy: We are not going to honor those winnings sorry
        Andy: you have used more than 150$ in free bonus
        Andy: that is considered abuse
        Andy: If you want to try to hit the jackpot with your 5$ deposits, you can go ahead and do it

        jodiisgreat: that is not fair, i was told in a previous chat with a rep that if i deposited, then i could use a free chip. they did not state an amt

        Andy: unfortunately, no second chances will be given after 5$ deposits

        jodiisgreat: that last comment was offensive, andy

        Andy: I sorry

        Andy: do not get me wrong
        Andy: I am just trying to explain our company's point of view

        jodiisgreat: it does not matter if it's a 'point of view', the rules were not stated, therefore how was I supposed to know
        jodiisgreat: this is not going to look good in the forums

        Andy: This is totally out of our hands
        Andy: I strongly suggest you to send an email to our payouts department
        Andy: so they can reconsider your position

        jodiisgreat: no, the ball is in your court. my payout is pending.

        Andy: please send it asap to payouts@slotmadness.com
        Andy: true

        jodiisgreat: trust me, of course i will email them

        Andy: it is still pending

        Andy: great

        jodiisgreat: that's really here nor there, the point is that your rules are not stated, and that is not only immoral, it is VERY illegal.

        Andy: im sorry you feel that way, this easy voucher is a new deposit method, all of our other methods have a min of 25 deposit, and all of our bonuses start at 30.  If you like you can send the email but the payout dept has already made the decision to void the payout

        jodiisgreat: well maybe you all should have considered that before you started taking money from people
        jodiisgreat: that is not how i feel, it is a fact.

        Andy: that is understanble,  in our casino group you have redeemed thousands of dollars of free chips and one 5 dollar deposit through a new system that does not have the min set yet is not a valid way to try to cashout from a free chip
        Andy: have a nice day
        Andy: if you have any other concerns or questions please email me at manager@slotmadness.com

        jodiisgreat: that may be true, but i have also made many deposits. i will email them.

        Andy: this was the first deposit i have seen
        Andy: which other casino did you deposit in

        jodiisgreat: our conversation is over, andy.

        Andy: bye then
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        just playing the devils advocate.......and this would be the FIRST TIME IN HISTORY SINCE COMPUTERS WERE INVENTED..... that i have ever sided with a casino on something like this......if you have had $150or more (he states thousands worth) of free chips and only deposited $5......it would be easy for them to put you into the "general"  free chip abuser category and null and void your winnings.....i dont know their terms and conditions but even JUDGE JUDY might rule in their favor on this one....and honestly,  it was your intent ?  or no?..........just my opinion on this scenario
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        dabigdog wrote:

        just playing the devils advocate.......and this would be the FIRST TIME IN HISTORY SINCE COMPUTERS WERE INVENTED..... that i have ever sided with a casino on something like this......if you have had $150or more (he states thousands worth) of free chips and only deposited $5......it would be easy for them to put you into the "general"  free chip abuser category and null and void your winnings.....i dont know their terms and conditions but even JUDGE JUDY might rule in their favor on this one....and honestly,  it was your intent ?  or no?..........just my opinion on this scenario


        I can see your point dabigdog but on the other hand their T & C's do not state min deposit is $25.  Their system allowed jodiisgreat to deposit $5 because they haven't set up their systems properly.  The fault is in their area for not enforcing (and showing in their T & C) a min deposit of $25 on a new payment method.  They should honour the payout but I doubt very much that they will.

        Sorry to hear this jodiisgreat.  Time to move onto another casino?

        blue
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          Sr. Member
          496
        • last active 15 days ago
        When I first started playing 2 years ago, I was not familiar with the terms of free chips.  Once I found out, I did email or chat with every casino and they all said to do a deposit before I did another free chip and I would be fine. 

        With that being said, if they had just told me to make a deposit before another free chip, and now I know to read the T&C, (which I did) they said nothing about the amount, so why would I not do $5 if it let me? 

        Honestly, I know they probably will not cashout this free chip, but I do feel as if they should credit the $5 back to my ez voucher account....  Oh, and fix their T&C so this does not happen in the future.

        Blue, yes, lol.  Never want to talk to Andy or Steph again haha.
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        • last active 13 hrs ago

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        seems to me that if u would have deposited $25 they still wouldnt have paid u because he stated u used lots of freechips.bottom line you would not have got your money no matter what u did.like blue posted,where does it state it also why isnt it on the casinos web page so a player may decide not to download???
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          496
        • last active 15 days ago
        Exactly Rena!  He was totally grabbing for straws there at the end, and it should be documented on my live chat log that I cleared that up.  Just goes to show...
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        rena35 wrote:

        seems to me that if u would have deposited $25 they still wouldnt have paid u because he stated u used lots of freechips.bottom line you would not have got your money no matter what u did.like blue posted,where does it state it also why isnt it on the casinos web page so a player may decide not to download???


        I'm not so sure about this..it sounds to me like they would have paid her if she had made the "imaginary" $25 mnimum deposit before using the free chip in which she was trying to get her withdrawal from..and for what it's worth I play a lot on SM and if I ever try to do 2 free chips in a row they deny me right away so I am not sure how they can now tell her that she used multiple free chips if in fact they were not between deposits since this casino catches these sort of things before giving it out.
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          Mighty! Member
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        • last active 1 day ago
        Slot Madness has always let me use free chips as often as I have tried. Of course I would not try to cash out from any winnings as I know you can't if you have used multiple free chips in a row.
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        • Replied by
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          6,171
        • last active 13 hrs ago
        well i don't know either way i thought between free chips meant deposit free chip etc.if she asked about the past free chip and was told its OK go ahead and deposit then why  should it be an issue isn't Halloween coming cause she got tricks but no treats.I still say it should be clearly printed on their page about the min deposit because how else would people know lcb tells us again and again read the terms,but in this case even Andy couldn't produce the terms so how was anyone including the player supposed to know Just my thoughts,i really don't like giving advice on where to play  because u can spend your money however u want .In this case i suggest u run far away from this place and count your blessings it wasn't a bigger payout.(i believe in two sides to every story but in this case she has proof from chat )masskat,dabigdog i love u guys and i understand what your saying.I just wish the terms were clearly stated because the casinos have soooooo many

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