LOCK casino and why i love it

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    Last post ago almost 7 years by
    Tony Trader
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      • Avatar 2207
        • Started by
          Full Member
          227
        • last active 5 months ago
        heres my convo and i am a depositer....

        Please wait for a site operator to respond.

        You are now chatting with 'Penelope'

        Penelope: Hello there. How can I help you today?

        erinj123: hi its erinj123 its been a while i was wondering if there were any no deposits

        erinj123: wheres anne

        erinj123: no offence penelope nice to meet u

        Penelope: haha. Anne is off tonight

        erinj123: ahhh lol sorry i just usualy get her lol

        Penelope: We have a freechip offer for new players. We also have a new weekend bonus

        Penelope: 150% match

        erinj123: awww but no bonus for broke asses lol

        Penelope: you can use it 3 times over the weekend

        Penelope: haha

        Penelope: one moment let me check

        erinj123: absolutely

        Penelope: I put a $10 freechip in your account to show our appreciation. Have a great weekend!

        erinj123: OMFG your just as great as anne MUAH thanks

        Penelope: you are making me laugh tonight

        erinj123: good better than those b*tchy mean people lol

        Penelope: my pleasure

        Penelope: haha

        erinj123: by penelope nice too meet u

        Penelope: nice to meet you

        where do you get service like that whats eveyone elses experience
      • No avatar normal
        • Replied by
          Super Hero
          2,040
        • last active 5 months ago
        THAT is GREAT!!!  A lot of the casinos don't realize how important customer service is.  I think I might deposit there!!  WOOO HOOO!!
      • No avatar normal
        • Replied by
          Hero Member
          540
        • last active 29 days ago
        I like this place also. CS is just great.
        Their payouts are almost instant to webwallets, also a big thumbs up.
        Had a blast last thursday, made a $30 deposit with a 100% match, then I wish I had not taken the bonus, cuz the slots started to pay immediately.
        Was up to $270 at one point, then I raised my bets a bit and lost most of it trying to clear that bloody WR!!
        But I could play the entire afternoon and could cash out 3x my deposit in the end, so I can't really complain...I've had worse sessions, lol.
        Yesterday at NoWin Palace for example.. >:(
        I'll be back for sure, Lock rocks!!
      • Index
        • Replied by
          admin
          20,285
        • online
        From everything I'm seeing about this casino, seems I'm gonna have to give it a go when I get a moment.

        Great info folks.  Thanks.

        blue
      • Avatar 243
        • Replied by
          Super Hero
          1,190
        • last active 9 days ago
        I've made many deposits with these guys so far.  I always get a 100% bonus for a $25 deposit.  I lost 3 deposits on the weekend, went to Live chat on Monday and they gave me a $25 freebie.  So far I am definitely impressed with these guys.
      • Avatar 31779
        • Replied by
          Mighty! Member
          3,046
        • last active about 1 month ago
        I've heard nothing but great things about this casino. I too will have to give it a try.

        Thanks for the info.

                                                                  PMM
      • Index
        • Replied by
          admin
          20,285
        • online
        Hmm - my AVG stopped the download.

        blue
      • No avatar normal
        • Replied by
          Hero Member
          540
        • last active 29 days ago
        Wel, this is how my cashout went.
        Requested yesterday, sent in my docs yesterday afternoon.(friday)
        Got mail a few hours later the docs were approved.
        Thought they did not process during weekends, so I wasn't really expecting the money to arrive before monday, but decided to ask livechat this afternoon if they process during weekends.
        She said it should have been processed already, but there was a minor issue with the faxback form, had to reconfirm my Neteller account number.
        So I gave her the number and 30 seconds later the witdrawl was processed and in my account.

        So the whole process of documents approval and the cashout took less than 24 hours.
        So this was the first one, hope more will follow, hehe, from what I've read on other forums future withdrawls are done in minutes, not hours.
        Gotta love that!

      • No avatar normal
        • Replied by
          Superstar Member
          5,793
        • last active 2 months ago
        I copied you erinj, lol.  I got free $25



        Please wait for a site operator to respond.

        You are now chatting with 'Angelina'

        Angelina: Hello there. How can I help you today?

        haudaica: hi

        haudaica: I lost 3 deposits with Lock over the weekend,

        haudaica: just wondering if you have a free chip for me to enjoy holiday today,

        Angelina: I sure do

        Angelina: The freechip bonus is in your account. Be sure to review the Freechip Bonus Terms.

        haudaica: really, thanks so much

        Angelina: pleasure

        Angelina: have a great day

        haudaica: you too, bye bye

        Angelina: bye for now
      • Avatar 17011
        • Replied by
          Super Hero
          1,541
        • last active 2 months ago
        Has anyone else noticed the ridiculous cashout fee's? First one is free and $40.00 [by quicktender, which has always been free for me] everytime after!!
      • No avatar normal
        • Replied by
          Superstar Member
          5,793
        • last active 2 months ago
        free 1st withdrawal  fee of every month, satansmuff.


        satansmuff wrote:

        Has anyone else noticed the ridiculous cashout fee's? First one is free and $40.00 [by quicktender, which has always been free for me] everytime after!!
      • Avatar 16493
        • Replied by
          Jr. Member
          99
        • last active about 1 month ago
        Been playing here alot lately and have had no luck what so ever- was ready to give up on them until this:


        Hello-

        After several deposits- close to $600.00 over the past few weeks- with no cashouts and very little playtime on most of the deposits (unless I bet REALLY, REALLY low), I asked for free chip because I read in the forums that other players were given them. It seems that most of them were given at least a $25 N/D, while depositing alot less and actually cashing out before. I, on the other hand, was given a measly $10 with a $400.00WR and a pitiful $25 max cashout (could I even cashout $25 ). VERY insulting to say the least- especially when you dont even have a comp system. Needless to say, I won't be depositing here anymore. You can close my account- username: whitespade.

        Have a nice day,


        Hello,
        My name is Jane and I run customer relations for Lock. First of all I want to say thank you for your feedback. As I am sure you understand the wonderful/frustrating part of casino is that there is randomness and luck involved. I know personally how it can be when you dont get enough play or feel like things have been fair. I can assure you that we have chosen the highest RTP % possible with RTG and we as a company really believe in investing in the player.


        To show our appreciation and in hopes to have you come back and play with us I have put a $50 bonus in your account. No restrictions.


        Just an FYI we will be launching a very very good comp system on January 21st. I think as a player you will feel appreciated and like we give back.


        Best,

        Jane
        _
        Jane Grey
        DR | VIP RELATIONS

        Lock Casino
        Toll free - 1 800 284 5952

        Skype - vip.lockcasino
        http://www.lockcasino.com





      • Avatar 16493
        • Replied by
          Jr. Member
          99
        • last active about 1 month ago
        No playthrough on the bonus they gave me- I suppose I could just cash it out- but of course I'm gonna gamble .

        Never has any casino just given me 50 bucks- no strings attached.

        Very impressive.
      • Avatar 17011
        • Replied by
          Super Hero
          1,541
        • last active 2 months ago
        TAAADAAA wrote:

        free 1st withdrawal  fee of every month, satansmuff.


        satansmuff wrote:

        Has anyone else noticed the ridiculous cashout fee's? First one is free and $40.00 [by quicktender, which has always been free for me] everytime after!!



        That's still very steep....I've never had to pay to collect before unles it was a bank wire, and even then...still not that much.  I think I might stick around there though, because it has been getting alot of good feedback, I guess if I ever win I just won't play there again for a month!!  Lol
      • Avatar 16622
        • Replied by
          Full Member
          121
        • last active 5 months ago
        we are not that lucky. When I download it I was told I could not get the bonus . I was already in there sister casino and when I when to that one it lock me out for have the other one . There not that bright lol

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