heres my convo and i am a depositer....
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You are now chatting with 'Penelope'
Penelope: Hello there. How can I help you today?
erinj123: hi its erinj123 its been a while i was wondering if there were any no deposits
erinj123: wheres anne
erinj123: no offence penelope nice to meet u
Penelope: haha. Anne is off tonight
erinj123: ahhh lol sorry i just usualy get her lol
Penelope: We have a freechip offer for new players. We also have a new weekend bonus
Penelope: 150% match
erinj123: awww but no bonus for broke asses lol
Penelope: you can use it 3 times over the weekend
Penelope: one moment let me check
Penelope: I put a $10 freechip in your account to show our appreciation. Have a great weekend!
erinj123: OMFG your just as great as anne MUAH thanks
Penelope: you are making me laugh tonight
erinj123: good better than those b*tchy mean people lol
Penelope: my pleasure
erinj123: by penelope nice too meet u
Penelope: nice to meet you
where do you get service like that whats eveyone elses experience
LOCK casino and why i love it
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- I like this place also. CS is just great.
Their payouts are almost instant to webwallets, also a big thumbs up.
Had a blast last thursday, made a $30 deposit with a 100% match, then I wish I had not taken the bonus, cuz the slots started to pay immediately.
Was up to $270 at one point, then I raised my bets a bit and lost most of it trying to clear that bloody WR!!
But I could play the entire afternoon and could cash out 3x my deposit in the end, so I can't really complain...I've had worse sessions, lol.
Yesterday at NoWin Palace for example.. >:(
I'll be back for sure, Lock rocks!!
- Wel, this is how my cashout went.
Requested yesterday, sent in my docs yesterday afternoon.(friday)
Got mail a few hours later the docs were approved.
Thought they did not process during weekends, so I wasn't really expecting the money to arrive before monday, but decided to ask livechat this afternoon if they process during weekends.
She said it should have been processed already, but there was a minor issue with the faxback form, had to reconfirm my Neteller account number.
So I gave her the number and 30 seconds later the witdrawl was processed and in my account.
So the whole process of documents approval and the cashout took less than 24 hours.
So this was the first one, hope more will follow, hehe, from what I've read on other forums future withdrawls are done in minutes, not hours.
Gotta love that!
- I copied you erinj, lol. I got free $25
Please wait for a site operator to respond.
You are now chatting with 'Angelina'
Angelina: Hello there. How can I help you today?
haudaica: I lost 3 deposits with Lock over the weekend,
haudaica: just wondering if you have a free chip for me to enjoy holiday today,
Angelina: I sure do
Angelina: The freechip bonus is in your account. Be sure to review the Freechip Bonus Terms.
haudaica: really, thanks so much
Angelina: have a great day
haudaica: you too, bye bye
Angelina: bye for now
- free 1st withdrawal fee of every month, satansmuff.
- Been playing here alot lately and have had no luck what so ever- was ready to give up on them until this:
After several deposits- close to $600.00 over the past few weeks- with no cashouts and very little playtime on most of the deposits (unless I bet REALLY, REALLY low), I asked for free chip because I read in the forums that other players were given them. It seems that most of them were given at least a $25 N/D, while depositing alot less and actually cashing out before. I, on the other hand, was given a measly $10 with a $400.00WR and a pitiful $25 max cashout (could I even cashout $25 ). VERY insulting to say the least- especially when you dont even have a comp system. Needless to say, I won't be depositing here anymore. You can close my account- username: whitespade.
Have a nice day,
My name is Jane and I run customer relations for Lock. First of all I want to say thank you for your feedback. As I am sure you understand the wonderful/frustrating part of casino is that there is randomness and luck involved. I know personally how it can be when you dont get enough play or feel like things have been fair. I can assure you that we have chosen the highest RTP % possible with RTG and we as a company really believe in investing in the player.
To show our appreciation and in hopes to have you come back and play with us I have put a $50 bonus in your account. No restrictions.
Just an FYI we will be launching a very very good comp system on January 21st. I think as a player you will feel appreciated and like we give back.
DR | VIP RELATIONS
Toll free - 1 800 284 5952
Skype - vip.lockcasino
That's still very steep....I've never had to pay to collect before unles it was a bank wire, and even then...still not that much. I think I might stick around there though, because it has been getting alot of good feedback, I guess if I ever win I just won't play there again for a month!! Lol
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