LOCK casino and why i love it

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Last post made 14 years ago by dirkemans
erin j
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  • erin j
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  • heres my convo and i am a depositer....

    Please wait for a site operator to respond.

    You are now chatting with 'Penelope'

    Penelope: Hello there. How can I help you today?

    erinj123: hi its erinj123 its been a while i was wondering if there were any no deposits

    erinj123: wheres anne

    erinj123: no offence penelope nice to meet u

    Penelope: haha. Anne is off tonight

    erinj123: ahhh lol sorry i just usualy get her lol

    Penelope: We have a freechip offer for new players. We also have a new weekend bonus

    Penelope: 150% match

    erinj123: awww but no bonus for broke asses lol

    Penelope: you can use it 3 times over the weekend

    Penelope: haha

    Penelope: one moment let me check

    erinj123: absolutely

    Penelope: I put a $10 freechip in your account to show our appreciation. Have a great weekend!

    erinj123: OMFG your just as great as anne MUAH thanks

    Penelope: you are making me laugh tonight

    erinj123: good better than those b*tchy mean people lol

    Penelope: my pleasure

    Penelope: haha

    erinj123: by penelope nice too meet u

    Penelope: nice to meet you

    where do you get service like that whats eveyone elses experience

  • THAT is GREAT!!!  A lot of the casinos don't realize how important customer service is.  I think I might deposit there!!  WOOO HOOO!!

  • I like this place also. CS is just great.
    Their payouts are almost instant to webwallets, also a big thumbs up.
    Had a blast last thursday, made a $30 deposit with a 100% match, then I wish I had not taken the bonus, cuz the slots started to pay immediately.
    Was up to $270 at one point, then I raised my bets a bit and lost most of it trying to clear that bloody WR!!
    But I could play the entire afternoon and could cash out 3x my deposit in the end, so I can't really complain...I've had worse sessions, lol.
    Yesterday at NoWin Palace for example.. >:(
    I'll be back for sure, Lock rocks!!

  • From everything I'm seeing about this casino, seems I'm gonna have to give it a go when I get a moment.

    Great info folks.  Thanks.

    blue

  • I've made many deposits with these guys so far.  I always get a 100% bonus for a $25 deposit.  I lost 3 deposits on the weekend, went to Live chat on Monday and they gave me a $25 freebie.  So far I am definitely impressed with these guys.

  • I've heard nothing but great things about this casino. I too will have to give it a try.

    Thanks for the info.

                                                              PMM

  • Hmm - my AVG stopped the download.

    blue

  • Wel, this is how my cashout went.
    Requested yesterday, sent in my docs yesterday afternoon.(friday)
    Got mail a few hours later the docs were approved.
    Thought they did not process during weekends, so I wasn't really expecting the money to arrive before monday, but decided to ask livechat this afternoon if they process during weekends.
    She said it should have been processed already, but there was a minor issue with the faxback form, had to reconfirm my Neteller account number.
    So I gave her the number and 30 seconds later the witdrawl was processed and in my account. shocked

    So the whole process of documents approval and the cashout took less than 24 hours.
    So this was the first one, hope more will follow, hehe, from what I've read on other forums future withdrawls are done in minutes, not hours.
    Gotta love that! kiss

  • I copied you erinj, lol.  I got free $25 tongue tongue tongue

    grin grin grin

    Please wait for a site operator to respond.

    You are now chatting with 'Angelina'

    Angelina: Hello there. How can I help you today?

    haudaica: hi

    haudaica: I lost 3 deposits with Lock over the weekend,

    haudaica: just wondering if you have a free chip for me to enjoy holiday today, smiley

    Angelina: I sure do

    Angelina: The freechip bonus is in your account. Be sure to review the Freechip Bonus Terms.

    haudaica: really, thanks so much

    Angelina: pleasure

    Angelina: have a great day

    haudaica: you too, bye bye

    Angelina: bye for now

  • Has anyone else noticed the ridiculous cashout fee's? First one is free and $40.00 [by quicktender, which has always been free for me] everytime after!!

  • free 1st withdrawal  fee of every month, satansmuff.



    Has anyone else noticed the ridiculous cashout fee's? First one is free and $40.00 [by quicktender, which has always been free for me] everytime after!!
  • Been playing here alot lately and have had no luck what so ever- was ready to give up on them until this:


    Hello-

    After several deposits- close to $600.00 over the past few weeks- with no cashouts and very little playtime on most of the deposits (unless I bet REALLY, REALLY low), I asked for free chip because I read in the forums that other players were given them. It seems that most of them were given at least a $25 N/D, while depositing alot less and actually cashing out before. I, on the other hand, was given a measly $10 with a $400.00WR and a pitiful $25 max cashout (could I even cashout $25 laugh_out_loud). VERY insulting to say the least- especially when you dont even have a comp system. Needless to say, I won't be depositing here anymore. You can close my account- username: whitespade.

    Have a nice day,


    Hello,
    My name is Jane and I run customer relations for Lock. First of all I want to say thank you for your feedback. As I am sure you understand the wonderful/frustrating part of casino is that there is randomness and luck involved. I know personally how it can be when you dont get enough play or feel like things have been fair. I can assure you that we have chosen the highest RTP % possible with RTG and we as a company really believe in investing in the player.


    To show our appreciation and in hopes to have you come back and play with us I have put a $50 bonus in your account. No restrictions.


    Just an FYI we will be launching a very very good comp system on January 21st. I think as a player you will feel appreciated and like we give back.


    Best,

    Jane
    _
    Jane Grey
    DR | VIP RELATIONS

    Lock Casino
    Toll free - 1 800 284 5952

    Skype - vip.lockcasino
    http://www.lockcasino.com





  • No playthrough on the bonus they gave me- I suppose I could just cash it out- but of course I'm gonna gamble grin.

    Never has any casino just given me 50 bucks- no strings attached.

    Very impressive.


  • free 1st withdrawal  fee of every month, satansmuff.



    Has anyone else noticed the ridiculous cashout fee's? First one is free and $40.00 [by quicktender, which has always been free for me] everytime after!!



    That's still very steep....I've never had to pay to collect before unles it was a bank wire, and even then...still not that much.  I think I might stick around there though, because it has been getting alot of good feedback, I guess if I ever win I just won't play there again for a month!!  Lol
  • we are not that lucky. When I download it I was told I could not get the bonus . I was already in there sister casino and when I when to that one it lock me out for have the other one . There not that bright lol

  • what? lock has sister casino?? I didnt know this, what is that sister casino name?


    we are not that lucky. When I download it I was told I could not get the bonus . I was already in there sister casino and when I when to that one it lock me out for have the other one . There not that bright lol
  • Wow.. This is like a Dream Casino...

  • Well...looks like I'm not going anywhere....I might not like those fee's but the service is top notch!! I really hope they get their loyalty program up and running soon!

  • you can write them a message about these fees that other rtg casinos wont charge.  I will also write it to them and if more players voice this opition, they might change this in the future.  I know that they care about their player's feedback.



    Well...looks like I'm not going anywhere....I might not like those fee's but the service is top notch!! I really hope they get their loyalty program up and running soon!
  • just ask and they will give it to you and the title of this thread says it all, lol.  They continue to prove that they r #1 RTG. cool cool


    Please wait for a site operator to respond.

    You are now chatting with 'Angelina'

    Angelina: Hello there. How can I help you today?

    haudaica: hi

    haudaica: I'm looking to make a deposit and Lock is always my first stop, but

    Angelina: :-)

    haudaica: I wont last long with 100% bonus, and I already took 400% 3 times

    haudaica: so I dont know if you have any special code for me

    Angelina: I can do a 200% bonus for you

    Angelina: slots

    haudaica: great

    Angelina: one moment while i create the custom bonus for you. In the meantime if you could provide me with your cc number, amount, 3 digit code and expiry

    haudaica: I deposit using ewalletxpress

    Angelina: oh okay

    Angelina: i will put the bonus on your account

    Angelina: one moment

    Angelina: the bonus is awaiting deposit. Good luck!

    haudaica: thanks so much Angelina

    Angelina: pleasure!

    haudaica: you r my favorite, cuz u give me the best support everytime, smiley

    haudaica: bye bye now

  • lol...Angelina is the same rep I got today and she gave me the best service ever!

  • Yeah- this casino is pretty awesome.

    I should change what I said about not ever getting lucky there- I actually did have one really good session there when I could have made a nice cashout but ended up playing it all back. Like 4 or 5 sessions when I couldn't hit anything and like 4 or 5 that I had some really good hits but busted out before I could make the playthrough.

    That's not bad at all. Any realistic slot player should expect to lose 9 out 10 times (if not 10 out of 10).

    There are some "reputable" RTGs where I never even once got over my starting balance.

    Anyways- like I said I had some really good hits there: all 4 Caesars on Caesar's Empire, 5 scatters on Rain Dance, big bonus wins on Happy Golden Ox, Naughty or Nice, and Wok n Roll, and even some nice wins on Jackpot Cleopatras Gold (which usually never pays out anything).

    Its definitely possible to win at Lock

  • It is so good to see and hear about good casino.

  • I have only played the free chip here. I have been waiting to hear some feed back on this casino. Thanks guys!!

    btw--wnanhee you are gorgeous in your new pic!!

    Lips
  • Awww~thank you.Lips! I miss your pictures especially the last one, you were wearing a black shirt with dark hair and it was stunning. kiss

  • deposited $30 took 400% bonus, made play thru within two hours, withdrawl of $925 usd = $1295 nzd, sent in documents, was paid into neteller within 8 hours, hows that for top service smiley will be depositing with lock casino again, not bad for two hours work haha

  • definatly a goody lips read my post below


    I have only played the free chip here. I have been waiting to hear some feed back on this casino. Thanks guys!!

    btw--wnanhee you are gorgeous in your new pic!!

    Lips


  • deposited $30 took 400% bonus, made play thru within two hours, withdrawl of $925 usd = $1295 nzd, sent in documents, was paid into neteller within 8 hours, hows that for top service smiley will be depositing with lock casino again, not bad for two hours work haha


    That is AMAZING!!  CONGRATS ON YOUR WINNINGS.....maybe this is the place I've been looking for.....8 hours since you sent in your docs. to the time it was in your account??
  • Wow that is amazing!!! Finally some excellent feedback on a casino.........and its RTG!!! Sigh........my favorite (until the ban is lifted)!!!

    Lips
  • absolutly 8 hours smiley i have never receieved that kind of service before



    deposited $30 took 400% bonus, made play thru within two hours, withdrawl of $925 usd = $1295 nzd, sent in documents, was paid into neteller within 8 hours, hows that for top service smiley will be depositing with lock casino again, not bad for two hours work haha


    That is AMAZING!!  CONGRATS ON YOUR WINNINGS.....maybe this is the place I've been looking for.....8 hours since you sent in your docs. to the time it was in your account??
  • Thanks for letting us know justakiwi!!! 8 hours........i keep saying.......8 hours!!

    You got to be on cloud 9 girl!! I'm very happy for ya!! Keep that lucky streak up!

    Lips
  • This casino is really going somewhere for me...I just asked and got a free $5.00 chip, not much, but it's the 3'rd free chip they have given me since I made my first and only deposit with them which was for the minimum amount. The free chip I got before that has got to be THE BEST I have ever seen.....It had NO RESTRICTIONS what-so-ever. I could play whatever I wanted and cashout whatever I wanted with no playthrough required....just to bad I couldn't do anything with it!! Oh and support is amazing...Extremely friendly and are available immediately and for once they can actually answer all my questions!  [I just hate when you wait and wait for online support and they just tell you sorry or email someone else]

  • That is a fantastic turnaround justakiwigirl.

    Congratulations and well done to Lock.

    blue

  • Hey guys,

    I just wanted to let everyone know that my experience with them was WONDERFUL!!!  I made just a few deposits last week, I think the total was $75.  I saw thry have an appreciation chip and below is the conversation with chat--


    You are now chatting with 'Anna'
    Anna: Hello there. How can I help you today?
    you: Hi Anna, I heard you guys have an appreciation chip for depositors, is that true?
    Anna: We sure do smiley
    Anna: What is your username? I'll bring up your account.
    you: money$$$$$$
    you: I made a few small deposits, do I qualify? lol
    Anna: smiley
    Anna: The freechip bonus is in your account. Be sure to review the Freechip Bonus Terms.
    you: "GREAT THANKS!!!!! u are wonderful
    Anna: Good luck
    you: ty
    Anna: My pleasure

    It was there instantly!!! 

  • wow that's the fastest i ever heard of i took out 290 from playfair on thru and still waiting for money gram they used to be 24/48 hours but they have new management and i'm not liking this maybe i'll go to lock i like fast at my age i can't afford to wait

  • WOOOOOOO HOOOOOOOO!!!  That is great TONY!!!

    Since I was in chat being your good luck charm, I get 10% RIGHT?  laugh_out_loud

  • yep they super fast , i won on free chip, got my money in 5 minutes.

  • 6 minutes Tony.  That has to be a record I'm thinking and then cloudz says 5 minutes.

    Very nice Tony and an amazingly short time to receive your money.  Well done.

    When I tried to download this casino it came up with a dodgy programme on my AVG so I'm unsure as to whether I should allow it...sounds like I should be playing at this casino.

    blue

  • downloaded, installed nd got bonus, but software is indeed  a bit funny 0.o

    had to close the game through windows taskmanager, it wouldnt close down, or minimize...
    dont like that

    also no lobby that i really like, too much commercials etc.

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