Lock casino problems?

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 2
    11,508
    views
    37
    replies
    Last post ago about 6 years by Slotbeuker
    No avatar normal

    billy_g22

      Full Member
    • offline
    • 25
      thanks given
    • 40
      thanks received
    • Started by
      Full Member
      122
    • last active 4 months ago

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal

        billy_g22

          Full Member
        • offline
        • 25
          thanks given
        • 40
          thanks received
        • Started by
          Full Member
          122
        • last active 4 months ago
        I've had a couple withdrawals with them in the past and they were fairly quick.  I've had a withdrawal (ewallet express) from 6/1 that has been showing as "in progress" since 6/10.  Supposedly the in progress shouldn't show for longer than an hour normally.  I've contacted support multiple times and been told to email payments which hasn't been responding. 

        Just curious has anyone heard things recently or had issues themselves with lock?  I never expected to have an issue with such a highly regarded online casino.
      • No avatar normal

        medtrans

          Hero Member
        • female
        • offline
        • 566
          thanks given
        • 348
          thanks received
        • Replied by
          Hero Member
          963
        • last active 2 days ago
        Hi,

        I cashed out twice from Lock and both took longer than I thought they should since I had read they pay within minutes or hours.  Mine took 3-5 days.  That's too long for me.  I uninstalled the casino and haven't played there since.

        Hope you get yours soon.

        medtrans
      • No avatar normal

        billy_g22

          Full Member
        • offline
        • 25
          thanks given
        • 40
          thanks received
        • Replied by
          Full Member
          122
        • last active 4 months ago
        I've also had 2 cash outs with them of the same method as this one.  Both took around 5 days as well.  This one is at 18 days and counting..Still not getting any response to my emails and support refuses to answer questions regarding withdrawals.
      • Avatar 17884

        MommyMachine

          Mighty! Member
        • female
        • offline
        There goes my baby....
        • 1533
          thanks given
        • 733
          thanks received
        • Replied by
          Mighty! Member
          3,700
        • last active 3 months ago
        No good. That is pretty much rogue like behavior if you ask me. I understand things happen and maybe with the new laws they are having trouble with their processors. However, not responding to emails, or evading the question about the withdrawal is not right, there is no reason for that kind of behavior, exspecially since this is a "reputable" casino.

        Good Luck with your withdrawal, and fingers crossed you get it soon.


        :-*
      • No avatar normal

        billy_g22

          Full Member
        • offline
        • 25
          thanks given
        • 40
          thanks received
        • Replied by
          Full Member
          122
        • last active 4 months ago
        Just an update on lock casino.  I contacted support again today and got a response that is pretty troubling.  I'm pretty sure I'll get paid but these are the kinds of things I'd expect from other casinos, not lock.

        Here's a bit of the conversation...

        Please wait for a site operator to respond.

        You are now chatting with 'Paige'

        Paige: Hi there! How can I help you today?

        billy_g22: hello ..I've had a withdrawal that I submitted 3 weeks ago now. It's been in progress since 6/10. I've sent 2 emails to payments and haven't received a response. I also had support ask payments to email me back. Is there anything else I can do or any way you can find out for me what is going on ?

        billy_g22: Sorry for the long write up Just making sure to get everything

        Paige: No need to apologize. Please give me a moment...

        billy_g22: thanks

        Paige: All right Billy. It is definitely approved and waiting for Accounting to process. We have experience some unexpected delays I'm afraid but assure you it is priority.

        billy_g22: ah, hadn't heard anything about delays. My previous two withdrawals were done so quick.

        Paige: I know... We always try our best to payout quickly

        Paige: And are doing our best to catch up on all pending payouts


        Figure the rest isn't really worth posting.  But like I said, I've heard these excuses before...Just from the slower paying casinos where it's expected.

        Not good   I enjoy this casino
      • Thsuper31

        dtsweet

          Mighty! Member
        • male
        • offline
        I must be hungry cuz I'm fishin' chips!
        • 340
          thanks given
        • 746
          thanks received
        • Replied by
          Mighty! Member
          2,999
        • last active 4 months ago
        ya, the paid me in record time before.. 6 minutes, is why i always go back...but if it takes a week plus, i wont be...bad enough BetPhoenix went from a day to 5 business days...least GoWild is a day (ish) same as Intercasino
        who else out there does speedy withdraws?
      • Avatar 20717

        bonusroundplease

          Super Hero
        • female
        • offline
        • 405
          thanks given
        • 427
          thanks received
        • Replied by
          Super Hero
          1,103
        • last active 3 months ago
        I have cashed out at Rushmore from winning 2.5k in the slot tournament.  I did a bank wire on Wednesday.  They sent me an email on Friday saying it was sent to my bank.  Monday morning it was in my checking account.  It still amazes me at how the money instantly leaves your account for a deposit but takes a while for you to get a withdrawal.
      • Thsuper31

        dtsweet

          Mighty! Member
        • male
        • offline
        I must be hungry cuz I'm fishin' chips!
        • 340
          thanks given
        • 746
          thanks received
        • Replied by
          Mighty! Member
          2,999
        • last active 4 months ago
        aint that the truth
      • Avatar 24465

        allgood2010

          Super Hero
        • female
        • offline
        • 690
          thanks given
        • 339
          thanks received
        • Replied by
          Super Hero
          1,108
        • last active 3 months ago
        Aren't there instant payout casinos (I'll start a new topic).  That's horrible about Lock.  I really haven't played there in a couple months even though I'm VIP and I guess there was a reason for it.  The way Lock Casino is usually they would be very specific in explaining problems like why the payout is taking so long.  I remember when I first signed up support had me verified before I even started playing.  I hit a random that day and they took off the bonus liability allowing me no max cashout and the original playthrough was only 20x (now it's 40x).  They walked me through setting up quicktender and my withdrawal was quick and so were the others after.  Cashback was great and so was support with giving free chips.  Once I got the "we don't do free chips anymore because we offer deposit bonuses daily" I lost interest in playing there.  The support was great though and everything was up front.  I hope this is just a short time for not being as efficient as usual and that everyone gets their payouts.
      • Avatar 17884

        MommyMachine

          Mighty! Member
        • female
        • offline
        There goes my baby....
        • 1533
          thanks given
        • 733
          thanks received
        • Replied by
          Mighty! Member
          3,700
        • last active 3 months ago
        I hope this isn't another Bait N Switch, like what happened at Slot Madness, I really hope it's just a processor delay.


        :-*
      • Avatar 24465

        allgood2010

          Super Hero
        • female
        • offline
        • 690
          thanks given
        • 339
          thanks received
        • Replied by
          Super Hero
          1,108
        • last active 3 months ago

        Thanks for this post from:

        • Avatar 17884
        • Avatar 15322
        Here is my chat transcript with Lock today about the issues.  I'm partial to them because of good experiences with everything and I was starting to worry.  I hadn't made a deposit in a while and was hearing a lot of bad things so I thought I would ask support hoping to get a real answer in which I feel I did.  I might still wait a bit to play there again but thought this would give some insight to some.

        General Info
        Chat start time  Jul 1, 2010 10:41:47 AM EST
        Chat end time  Jul 1, 2010 10:46:42 AM EST
        Duration (actual chatting time)  00:04:54
        Operator  Angelina



        Chat Transcript
        info: Please wait for a site operator to respond.
        info: You are now chatting with 'Angelina'
        Angelina: Hi there! How can I help you today?
        you: Hi Angelina
        Angelina: Hello there
        you: Angelina I haven't deposited in a while because I've been hearing some not so great things about my favorite casino lately and before depositing I was wondering if you could let me know what the recent withdrawal issues are?
        you: use to be lock payed out in minutes of a few hours but now they are taking weeks I'm hearing? Is this true and if so why?
        Angelina: Yes it has been a challenging month for Lock but we are coming out of the worst of it
        you: ok great Im glad to hear it
        Angelina: We ran into some processing issues and had some large fund seizures
        Angelina: 3 times to be exact
        Angelina: but as I said we are coming out of it now
        Angelina: It happened the first time in Feb but then several times after. With the bonus structure and the level in which we paid and speed it just crippled us for a little bit
        Angelina: but we have since recovered
        you: ugh thats not good..ill be sure to post on the forum..Any idea of when it should be completely fixed. Lock has such a great record that with this explanation and over time customers will be back as before. That totally makes sense.
        Angelina: and we have actually just launched Lock Poker. http://www.lockpoker.com
        Angelina: Elka had posted about everything
        Angelina: so we have done our best to communicate
        you: Sorry you had to deal with that I know it makes it hard as customer service reps when youre dealing with upset customers over something that you can't control
        Angelina: its okay.
        Angelina: People have actually been really good
        you: Ok well I'll post this on LCB and I'm sure since everything is back to normal that customers including myself will return. Thank you Angelina for giving me an actual explanation. The service at Lock has always been great!
        you: Have a good day and take care
        Angelina: my pleasure
        Angelina: you too!

      • Avatar 17884

        MommyMachine

          Mighty! Member
        • female
        • offline
        There goes my baby....
        • 1533
          thanks given
        • 733
          thanks received
        • Replied by
          Mighty! Member
          3,700
        • last active 3 months ago
        I really hope that this is JUST a processor problem, and not lack of funds or something else like that.

        This is a really good casino and I would hate to see it be rogued...like some others we have seen in the past.


        :-*
      • No avatar normal

        billy_g22

          Full Member
        • offline
        • 25
          thanks given
        • 40
          thanks received
        • Replied by
          Full Member
          122
        • last active 4 months ago
        I wouldn't say everything is back to normal yet.  Maybe they are recovering but my withdrawal from over a month ago is still showing as "in progress."  I do really enjoy the support on the site, though I still haven't received responses to any of my emails regarding my withdrawal.  The emails are a couple weeks old now.

        I also really enjoyed the casino in the past.  I really hope they get things turned around quickly.  I have a pretty good VIP status there and really enjoy the cash back they offer.  But as of now, I'm still waiting on my $1000...:(
      • Avatar 17884

        MommyMachine

          Mighty! Member
        • female
        • offline
        There goes my baby....
        • 1533
          thanks given
        • 733
          thanks received
        • Replied by
          Mighty! Member
          3,700
        • last active 3 months ago
        Fingers crossed you get it soon billy!



        :-*
      • Avatar 17884

        MommyMachine

          Mighty! Member
        • female
        • offline
        There goes my baby....
        • 1533
          thanks given
        • 733
          thanks received
        • Replied by
          Mighty! Member
          3,700
        • last active 3 months ago
        I wonder if things are better yet for them?

        Billy_g22 did you get paid yet?




        :-*

      lcb activities in the last 24 hours

      • 34
        new members
      • 585
        members online
      • 16682
        guests online
      • 47
        new posts
      • 10073
        free games played
      Join the club

      Most viewed forum posts

      • Putting on lipstick emoticon 1
        Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
        More Free Chips
      • 200 zpsnwkvewod
        Hello dear LCBers,LimoPlay Casino has something special in stored for you!!Each week Vitali, the lovely casino representative from LimoPlay will be posting a new contest. Please subscribe to this thread by clicking on...
        Win free spins and more every week with LimoPlay
      • Putting on lipstick emoticon 1
        LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
        CLOSED - LCB $250 August Contest – Lets Play Roulette

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170