Lucky 247 misleading advertising???

Hi,

Received an email today from Lucky 247:

User: **********
Hi Johan

It’s been a while since we’ve see you at Lucky247, this place just isn’t the same without you! While you were away, there’s been loads on the go here…who knows all the great things you may have missed out on! But we couldn’t bear the idea that of you missing another thing, so here’s a little taste of what’s going on RIGHT NOW:



So i went to lucky247 and asked chat, here it is:

You are now chatting with Steve
Steve: Welcome to Lucky247 Casino, how can I be of assistance?
Me: hi steve
Me: ive gotten an email about 20 free spins but i had to ask support about it?
Me: so here i am
Steve: Please confirm your Username.
Steve: For security reasons, please confirm your first and last name, date of birth, email address and telephone number
Me: ******** ********** ***************************************
Me: ***************************
Steve: Please bear with me, whilst I check your account information.

Me: k

Steve: please note that you are only eligible for 100% match bonus

Me: ?? Whe have 20 spins just waiting for you at the casino, we ALSO have an awesome 100& up to 100 deposit Bonus for you - be sure to ask support
Me: thats whats in the email

Steve: yes you are eligible for 100% match bonus up to 100%
Steve: 100

Me: and the 20 spins that were waiting vanished in thin air?

Steve: We do apologised for that email

Me: ok thnks steve, i think..............

What do you think, misleading advertising or not???

  Jo   

Very misleading indeed.  They definitely make it sound like you have 20 spins waiting for you. 

Seems that casinos tend to send such offers to all registered members, regardless wheather they are eligible or not. Doubt their intention was to mislead you however, somehow I cant imagine anyone coming for free spins and taking 100% deposit bonus instead

Indeed,

Alot of casino promo mail i can see from the subject what its about, deposit promo, free spins promo, new customers only e-mail etc etc.
And Yes, don't send personalized email out as bulk to all youre customers!!

And alot of spam you get for weeks and after that they change the layout and bend the text and go at it for weeks again and again.

I think that if casinos in general should pay more attention to this part of their business..........

Top senders of spam or bulk for me are

1. Topgame, i am getting maybe a 100 of these emails a DAY:

You have just received a sensational message from us and you may find it important.
It may disclose news that is essential for you, so stand the chance to read it.
Go to your message right away by clicking here.

2. Casino Rewards/ Reward riches:  I get alot of emails "for new players only" and "youre account has been credited", "act fast, notice of winnings" and also i get alot of "final message" well believe me, NOT Final

Yes, it happens quite often.... I get tons of spam,as well, and I even stopped checking from both casino and bingo sites. Even emails that end up in my inbox aren't worth checking.

Very misleading - tsk tsk Lucky247.

I will forward this to the rep.

misleading indeed. this is what happens when they just send out emails in bulk and possibly in random. though i haven't played here, if i get this email and don't get the 20 free spins, it's goodbye.

Today i got this email:



Hi Johan,

Thank you for bringing the matter regarding the free spins to our attention.

We have reviewed the offer and found that you were indeed eligible for the 20 free spins as per the email offer you received. We would like to take this opportunity to apologise profusely for the miscommunication between yourself and our support team.
We ask that you kindly contact us via live chat/email to claim the offer and you may make reference to my email which the agents will see and credit you accordingly for the spins offer.

We hope this email finds you well.

Warm regards,
Bill

So again i went to lucky247, contacted Chat, named the above and got the 20 free spins on Starlight Kiss.
Thank you Melcb, and thank you Lucky247 and Bill for solving my dispute. And thank you excellent customer service guy (Can't remember his name) for youre service and time.