Lucky Club - New Owner?

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    Last post ago over 5 years by Lipstick
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        • last active 4 months ago
        Did anyone receive the email this morning notifying us that Lucky Club is changing owners?  Wonder which group bought them??  Anyone know anything yet?

        "Use your balance before October 17th!

        Use your balance, bonuses and comp points NOW - because from October 17th, it will be too late!

        Lucky Club Casino has a new owner and will undergo a relaunch within the next week. For this reason, Lucky Club Casino will be taken offline on Monday, October 17th!

        The relaunch will take place on October 24th, so prepare for a totally new gaming experience with a great support team and reliable payment methods!

        Don't waste any time! Play NOW, use  your balance and comp points and take this last opportunity to win big before the casino upgrade!Use your balance before October 17th!

        Use your balance, bonuses and comp points NOW - because from October 17th, it will be too late!

        Lucky Club Casino has a new owner and will undergo a relaunch within the next week. For this reason, Lucky Club Casino will be taken offline on Monday, October 17th!

        The relaunch will take place on October 24th, so prepare for a totally new gaming experience with a great support team and reliable payment methods!

        Don't waste any time! Play NOW, use  your balance and comp points and take this last opportunity to win big before the casino upgrade!"
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        Seems they will be detaching themselves from JC and the software change is unknown (live help are remaining tight lipped on this one).  I can't find anything else.

        blue

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        Ok yea that's weird because i got a 10$ personal bonus code via mail and i went to redeem it and cant even get the website to open, any which way i try (ie lcb link, google, Luckyclub email link). So that sucks, i guess I'll never get to use nd bonus. Why would they send the letter to me tho, if they sent an email out few weeks ago? Little odd I'd say.... 
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        Hymacaws email says October 24th which is tomorrow  I guess you will be able to use it then Chantelle.  I can't find out which casino brand they are moving to though, there is nothing on the internet (that I can find). 

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        wow i just read this smh
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        24th October has arrived and nothing!

        The site is still showing "Lucky Club is currently offline for an update. Look forward to a refreshing new experience soon!
        If you have any questions regarding your player account, please contact us!"

        blue
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        I've been trying to get logged in all morning.  Just getting a "busy" screen on their login page to the casino so hopefully, within a few hours, it'll be up & running so we can try it out!
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        Jackpot capital changed there withdraw rules also now there is a 48hrs pending period before they start paying out very bad move so new team behind maybe that made lucky club move away from the group.
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        Lucky Club is now the new Nu Works software!  I'm on board for that if it means looser slots and better payout time frames.  Guess we'll have to see where these new platforms take us but I do like the new slots after playing awhile at BuzzLuck.  Haven't tried lucky club but finally got logged in to see the new change and I like it!
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        You have been chosen to test-drive our new casino. This means you can try your luck using brand-new casino software with brand-new games completely for free. Use your $25 free money to have a look around and maybe win big! Try out our completely new games.

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        I got one too Taaa!  It is taking FOREVER to download their games tho so.  Good luck with your chip Taaa!
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        I just called Lucky Club Slots that just launched today to get some info.

        Per usual customer support doesn't know anything. I am wondering if they changed owners and if so who are the new owners. Also tried to find some info on Nu Works. Are they a subsidiary of RTG or is RTG changing over their entire gaming suite to this new software?

        I got absolutely no where with answers.  I hope we can get some more information on this mysterious software and the owners.

        Lips
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        lipstick_xoxos wrote:

        I just called Lucky Club Slots that just launched today to get some info.

        Per usual customer support doesn't know anything. I am wondering if they changed owners and if so who are the new owners. Also tried to find some info on Nu Works. Are they a subsidiary of RTG or is RTG changing over their entire gaming suite to this new software?

        I got absolutely no where with answers.  I hope we can get some more information on this mysterious software and the owners.

        Lips



        Lips, another thing that has me bothered by this mysterious new software/casino platform is that they may not be allowing comp point accumulation on slot play.  Just finished conversation with a less than helpful person with live chat at Lucky Club because after wagering several thousand dollars (had playthrough to accomplish) I had NO comp points nor was their a tab to even redeem them.  This was the answer I got when I asked the questions, politely, several times about comp points accumulating:

        Roxanne: as for now I do not see comp points accumulated, I cannot verify if this is what should be or if there is a reason why, I will need to query this information, I will send you an update as soon as I receive an update

        That is all I got.  Also, when I went to the cashier page on Buzzluck, they had the comp tab there which showed I had several dollars in comp points but when I went to redeem, it said "Not authorized to perform this transaction".  And don't get me started on the live chat with Buzzluck.  HORRIBLE experience...and I am usually pretty mellow with live chat folks.  When I try to redeem comp points there...I get a message that says "Not authorized to perform this transaction".  Gosia at live chat basically told me he/she had no idea why I got that message and told me to reboot my pc...and that should fix it...ummm...NO, that is the most ridiculous answer ever...and then accused me of making that  error message up!  Soooo...I am NOT liking Nu Works a whole lot right now.  Oh, and the live chat correspondence that was emailed to me from Lucky Club....came from @jackpot capital.com.
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        "...and then accused me of making that  error message up"

        Unbelievable.  Why do these chat reps say these things. I wonder if it's lack of knowledge and that they really don't understand the system they should be totally familiar with.

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