LUCKY RED AND YOUR STATUS

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    Last post ago over 6 years by drunab
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    LHofsdal

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        LHofsdal

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        Hey Gang,

        Something is just not right with this. I see on their web page they have a coupon code PROPOWER for 60%. I went to claim this bonus (I think this is the second bonus from this site I have ever tried to claim). I type in the code and get "Coupon can not be redemed at this time, Please contact support. So I did. Here is how it went....

        Please wait for a site operator to respond.

        You are now chatting with 'Julie'

        Julie: Hello, how are you today?

        Lori: Well Thank you

        Lori: and yourself?

        Julie: i am well thank you

        Julie: which games do you wish to play please

        Lori: Julie, I do see why I can not redeem Coolbonus but why can't I redeem PROPOWER to play slots?

        Julie: For slots and keno players we have a fantastic Unlimited 35% coupon: SLOTS35

        Julie: The deposit and the bonus must be wagered (25) times before a cashout is permitted

        Julie: * Only wagers on Slots and Keno and scratch cards are permitted before you have met this requirement.

        Julie: that is the best available to you

        Lori: But on the website it has PROPOWER from 4/30 to 5/3 why can't I claim that one?

        Julie: you need to click on promotions when logged into your account to see what is available to you

        Lori: why isn't that available to me?

        Julie: all promotions are subject to status

        Lori: I hardly ever take a bonus at this casino, and what is my status?

        Julie: thats why we always tell players to click on promotions when logged into your account to see what is avaiolable for your next deposit

        Lori: when I click on the promotions tab there is nothing there

        Lori: and can you tell me what my status is?

        Julie: unfrotuantely i have checked for you the best is a 35% match on your next deposit

        Lori: okay and can you tell me what my status is?

        Julie: it means promotions are subject to status not your status

        Lori: I don't understand...

        Julie: http://terms.luckyredcasino.com/

        Julie: if you go to that is explains all about the terms of the casino and bonuses

        Julie: 14. LRC reserves the right to change the terms and conditions of any offer including promotional and bonus offers at any time and it is the player’s responsibility to periodically check on this page and the promotions page for changes and updates.

        Lori: You know what Julie, thank you for your time, I won't be playing here anymore. This is horrible, I hardly ever take a bonus from this casino, and when I do I get this? Please close my account

        Julie: if you wish for your account to be closed can you send an email to us at support@luckyredcasino.com

        Julie: stating this then i can pass onto management for you

        Lori: Thank you I will send it now.

        Julie: ok thank you

        Lori: Since this is part of the ClubWorld group do I have to send the email to all 3 casinos?

        Julie: you can just state that you would like all three accounts closed in one email

        Lori: thank you. I will be sure to place this on all the forums to make sure everyone is aware...

        Your chat transcript will be sent to xxxx at the end of your chat.

        Lori: Yes I see you have, good night

        Julie: the best that is available for you is 35% match that is the best i can offer

        Lori: that isn't very good I have better offers at other places but thank you.


        Be ware guys,

        LH
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        LHofsdal

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        Now Mind you, this was one of my favorite places to play. I have won alot and have deposited some back, but to get this treatment, sorry, I will not accept it.

        LH
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        Lipstick

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        Hi LH,

        I saw this promo too and this is my favorite casino. Something does not seem right as there doesn't seem to be any restrictions on the promo in regards to "status".

        I know i get deposit bonuses in my email that is are more exclusive, but this was on their web page.

        I do know that these live chat operators don't always know whats really going on. I would log back in and ask to speak to a manager and explain this was NOT someones personal email code but rather on their web page.

        We do have a rep here at the forum too....but for immediate answers i would go back to live chat.

        Lips
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        drunab

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        It seems like the clubworld group is using their reputable name as leverage against their loyal players.  Maybe its due to the fact, that they are aware of how much players value an online casino that they can trust.  I know, in the end, thats what counts most for me.  Lucky Red casino has been extremely tight on the reels for me, and dont even ask for a nd chip for depositing players.  But you know what.....................You can be sure that Ill be depositing with them again.  I know that if I win,  there will be no hassles and hoops to jump through.  That, in itself, feels good.  Not having to worry about if and how long it will take to pay me out on that huge jackpot in my near future is reassuring.  Focus on what we want........not what we dont want. 

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