Lucky Red runaround..NOT happy!

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 23
    2,951
    views
    6
    replies
    Last post ago about 7 years by
    13oclock
    No avatar a78
    • Started by
    • guest
    • offline

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar a78
        • Started by
        • guest
        • offline
        Sigh
        So...attempting a withdraw. Before playing,spoke to no less than 2 reps to verify my eligibility(all good..and saved of course)
        I play and attempt to withdraw
        They ask for address verification (Isend 3 peices of govt mail faxed as requested)
        They ask for signature on a verification form (faxed and received)
        Now I get cashier saying :
        Faxback form – address does not match account info
        Proof of ID – missing
        Proof of address - address does not match account info
        Proof of possession of credit cards – missing

        1. already sent support email saying I have changed my address..yes, i have an email saying verified
        2. sent 3 pieces via fax WITH the verification form
        3.see one
        4. explained I used a dispoasble credit card no longer in my posession as this withdrawl is not off acredit card

        Very frustrating, and very silly...since Iam neurotic about saving all my emails with their responses and chat sessions which I'm more than happy to pull up any time
        erg
      • No avatar normal
        • Replied by
          Hero Member
          963
        • last active about 1 month ago
        13oclock wrote:

        Sigh
        So...attempting a withdraw. Before playing,spoke to no less than 2 reps to verify my eligibility(all good..and saved of course)
        I play and attempt to withdraw
        They ask for address verification (Isend 3 peices of govt mail faxed as requested)
        They ask for signature on a verification form (faxed and received)
        Now I get cashier saying :
        Faxback form – address does not match account info
        Proof of ID – missing
        Proof of address - address does not match account info
        Proof of possession of credit cards – missing

        1. already sent support email saying I have changed my address..yes, i have an email saying verified
        2. sent 3 pieces via fax WITH the verification form
        3.see one
        4. explained I used a dispoasble credit card no longer in my posession as this withdrawl is not off acredit card

        Very frustrating, and very silly...since Iam neurotic about saving all my emails with their responses and chat sessions which I'm more than happy to pull up any time
        erg


        Maybe PM the rep for help?  I have never had a problem with this group of casinos for cash outs.

        medtrans
      • No avatar a78
        • Replied by
        • guest
        • offline
        well, have played email tag, talked to online support and phoned more than once..one rep says one form is good, in response, another says no..one says address change sent,one says not received....will another rep help or confuse matters more?...lol..it's shame, cuz i HAD only heard good things from lucky red and was planning on depositing again with lucky red if cashout goes well
      • Amyspear
        • Replied by
          Sr. Member
          326
        • last active 7 months ago
        I agree with medtrans.  I have never had a difficulty - in fact I LOVE this group of casinos and am the first one to reccommend them.  If you had the same address on the account as on the card and if you had the card you deposited with I guarantee it would be a very fluid transaction, however, with those 2 things it may take just a bit longer to get approvals, etc.  Don't give up on them yet!  I love this group.  They have been very good to me! 
      • No avatar a78
        • Replied by
        • guest
        • offline
        That is very very rare for this casino to be that way. They are without a doubt one of the most reputable and fastest payers.

        Hope you get it all straightened out 13.

        Tony
      • No avatar a78
        • Replied by
        • guest
        • offline
        I'm hoping all goes well, and I'll be patient and hope it's mere oversight..the support was great up until withdrawal, so here's hoping

      lcb activities in the last 24 hours

      • 38
        new members
      • 733
        members online
      • 16160
        guests online
      • 169
        new posts
      • 8122
        free games played
      Join the club

      Most viewed forum topics

      • Index
        Lucky Creek Casino - Exclusive 25 Free Spins New and existing players - US OK! Amount: 25 Free Spins on Midnight Racer (ONLY available on Mobile) How to claim the bonus: Players need to sign up from our LINK - Use...
        Lucky Creek Casino Exclusive Free Spins
      • Index
        Introducing the newest member of the bgo casino family, PowerSpins.com, where you get free spins every day.Log in at powerspins.com now using your bgo username and password where 50 free spins are waiting for you - no...
        Power Spins Casino No Deposit
      • Index
        Dear LCBers, Everum casino is giving away free spins every time a new slot has been released to the fastest players who post their casino usernames here on this thread. Please note: US players are not allowed to...
        Exclusive Express Promos at Everum Casino

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit