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    Last post ago over 1 year by Jason FTA
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        • Started by
          Superstar Member
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        Be careful when you open a new account with them. I had an account years ago and i didn't remember . Now i have 2 accounts . Ashley from live chat said one had to be deactivated and then closed chat  . Now i will have to wait to see what happens  .
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        Well it's good you could contact live chat.. I tried to contact them, but didn't get any reply at all.. One of the worst support I have experienced lately.
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        I am still waiting for a response on what to do when they have removed Ez Voucher/Paste and Pay but the downward trend of Customer Service has convinced me to consider closing my wallet to Grand Fortune, Raging Bull and Malibu Club Casinos. I do not like being disrespected!
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        I was cut off and chat never sent my email transcript  [8-|].  Jason is the best but i try not to use chat at all.
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        Lane Jones wrote:

        I am still waiting for a response on what to do when they have removed Ez Voucher/Paste and Pay but the downward trend of Customer Service has convinced me to consider closing my wallet to Grand Fortune, Raging Bull and Malibu Club Casinos. I do not like being disrespected!


        Hi Lane,

        Please chat to the rep in the support section. Jason is very helpful and this is a good casino.

        http://www.latestcasinobonuses.com/onlinecasinobonusforum/direct-casino-support/raging-bull-casino-33601/

        Rated:
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        • Panda kiss
        Hi Ladies and Gents,

        Thanks for the feedback.

        I am sorry to hear that you all have had a bad experience when attempting to get support at Malibu Club Casino.

        @ Rena35 - I searched the Malibu database and found your duplicate account. I have suspended the old account, allowing you to continue playing off the "winnitall" account. Having said this, there were NO blocks on either of the accounts, so you were more than welcome to log in and play the $35 free chip.

        As for the chats being disconnected, I am 100% confident that the agents will not disconnect a player chat for no reason. Disconnects do occur from time to time and are as a result of connectivity issues, i.e. packet loss etc. However, I will investigate and if I do come across a chat being disconnected by an agent prior to the query being resolved, I will take the matter further with the Call Center Manager.

        @ barebones - Please would you be so kind and let me know what your query was about and I will do my best to get back to you asap.

        @ Lane Jones - One of the VIP Manager will be in contact with you during the course of today regarding the paste and pay issues. As for the support, please feel free to discuss this matter with your VIP host. I have advised him to give me feedback so that I can also take the matter further.
        as well as excellent service. If you are not getting the service which you rightfully deserve, then we have failed in our endeavors.

        I do have a request, in the event of a chat getting dropped/disconnected, please try to re-initiate the chat or alternatively follow the chat up with an email to support@malibucasino.com.

        I look forward to hearing back from you all and I hope that we can move forward in a positive manner.

        Best Regards
        Jason
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        Thank for your assistance and I am very pleased that my issues and questions have been cleared up. Could you increase my bets in Malibu Club Casino Video Poker because the max bet is only 25 cents and I am looking for at least $1 max. Thank you for all your help!
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        Hi and thanks for jumping in this thread. I got answers to my questions myself, so everything's fine.
      • Raging bull
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        • last active 12 days ago
        Lane Jones wrote:

        Thank for your assistance and I am very pleased that my issues and questions have been cleared up. Could you increase my bets in Malibu Club Casino Video Poker because the max bet is only 25 cents and I am looking for at least $1 max. Thank you for all your help!


        Hi Lane Jones,

        I just checked your loyalty tier and bet limits and you should be able to bet $1. How many hands are you playing?

        Looking forward to hearing back from you.

        Best Regards
        Jason
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        I play either one or four hands.
      • Raging bull
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          567
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        Thanks for the reply Lane Jones 

        Is it possible to send me a screenshot? You can mail it to vipmanager@ragingbullcasino.com. I will keep an eye out for the screenshot.

        Thanks Lane.....

        Best Regards
        Jason
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        There is no need to because my bets are now raised to $1, Thank you very much!
      • Raging bull
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          Casino Rep
          567
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        Hi Lane Jones.... Awesome!!

        Enjoy and drop me a message if you need some assistance!

        Regards
        Jason
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        Jason FTA wrote:

        Hi Ladies and Gents,

        Thanks for the feedback.

        I am sorry to hear that you all have had a bad experience when attempting to get support at Malibu Club Casino.

        @ Rena35 - I searched the Malibu database and found your duplicate account. I have suspended the old account, allowing you to continue playing off the "winnitall" account. Having said this, there were NO blocks on either of the accounts, so you were more than welcome to log in and play the $35 free chip.

        As for the chats being disconnected, I am 100% confident that the agents will not disconnect a player chat for no reason. Disconnects do occur from time to time and are as a result of connectivity issues, i.e. packet loss etc. However, I will investigate and if I do come across a chat being disconnected by an agent prior to the query being resolved, I will take the matter further with the Call Center Manager.

        @ barebones - Please would you be so kind and let me know what your query was about and I will do my best to get back to you asap.

        @ Lane Jones - One of the VIP Manager will be in contact with you during the course of today regarding the paste and pay issues. As for the support, please feel free to discuss this matter with your VIP host. I have advised him to give me feedback so that I can also take the matter further.
        as well as excellent service. If you are not getting the service which you rightfully deserve, then we have failed in our endeavors.

        I do have a request, in the event of a chat getting dropped/disconnected, please try to re-initiate the chat or alternatively follow the chat up with an email to support@malibucasino.com.

        I look forward to hearing back from you all and I hope that we can move forward in a positive manner.

        Best Regards
        Jason






        Thank you Jason . I did ask for a email of the chat but didn't get one . No need now  since it is now resolved . I wanted to let others know to check to make sure they don't have another account from long ago . Duplicate accounts could stop u from cashing out if you win.
      • Raging bull
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        • last active 12 days ago

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        Hi rena35,

        I hope that you are doing well?

        Thanks for the reply. Thanks for giving players a heads up on duplicate accounts. In the event that a players account gets blocked due to accidentally registering a new account, don't be alarmed. Rather initiate a chat with the support desk or pop us a mail (alternatively contact me).

        We understand that players might have signed up an account with Malibu before we took over the ownership and management of the brand. We will unblock the relevant account and allow you to continue gaming. (if there is no malicious behavior or suspect history on the accounts)

        As with our other brands, we try our best to give players a great gaming experience, but there might be a few instances here and there where issues occur, so please feel free to bring these instances to my attention.

        I wish you all the best of luck and look forward to hearing your comments and suggestions!

        Best Regards
        Jason

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