Be careful when you open a new account with them. I had an account years ago and i didn't remember . Now i have 2 accounts . Ashley from live chat said one had to be deactivated and then closed chat . Now i will have to wait to see what happens .
Readers of this topic also read:
-
Like every end of the month, Whells has free games again. Number is different, I had 30 of them but no luck with spins in the juice shop and wilz casino exactly the same theater but you have a lot...
ReadBonus
1 3562 months ago -
Ready Casino Review Welcome Bonus: 100% up to €300 + 100 Spins 2. Deposit Bonus: 75% up to €500 3. Deposit Bonus: 100% up to €200 + 200 Free Spins Reload Bonus: 150 Free Spins Cashback Bonus:...
ReadReady Casino Bonuses and Promotions
1 4782 months ago -
Vegas Casino Online - Exclusive $500Great Golden LionFreeroll Tournament For new and existing players - US OK! Guaranteed prize pool: $500 Tournament name: Great Golden Lion Top 20 players win the...
ReadCLOSED: Vegas Casino Online Exclusive $5...
4 4922 months ago
-
- Replied by
- lane.jones
- at Oct 12, 15, 10:59:04 AM
- Full Member 226
- last active 7 years ago
-
- Replied by
- Melcb
- at Oct 13, 15, 12:39:10 AM
- Admin 6303
- last active 11 hours ago
I am still waiting for a response on what to do when they have removed Ez Voucher/Paste and Pay but the downward trend of Customer Service has convinced me to consider closing my wallet to Grand Fortune, Raging Bull and Malibu Club Casinos. I do not like being disrespected!
Hi Lane,
Please chat to the rep in the support section. Jason is very helpful and this is a good casino.
https://lcb.org/onlinecasinobonusforum/direct-casino-support/raging-bull-casino-33601/
Rated:2/ 5
-
- Replied by
- Jason FTA
- at Oct 13, 15, 03:38:38 AM
- Casino Rep 568
- last active 4 years ago
Hi Ladies and Gents,
Thanks for the feedback.
I am sorry to hear that you all have had a bad experience when attempting to get support at Malibu Club Casino.
@ Rena35 - I searched the Malibu database and found your duplicate account. I have suspended the old account, allowing you to continue playing off the "winnitall" account. Having said this, there were NO blocks on either of the accounts, so you were more than welcome to log in and play the $35 free chip.
As for the chats being disconnected, I am 100% confident that the agents will not disconnect a player chat for no reason. Disconnects do occur from time to time and are as a result of connectivity issues, i.e. packet loss etc. However, I will investigate and if I do come across a chat being disconnected by an agent prior to the query being resolved, I will take the matter further with the Call Center Manager.
@ barebones - Please would you be so kind and let me know what your query was about and I will do my best to get back to you asap.
@ Lane Jones - One of the VIP Manager will be in contact with you during the course of today regarding the paste and pay issues. As for the support, please feel free to discuss this matter with your VIP host. I have advised him to give me feedback so that I can also take the matter further.
as well as excellent service. If you are not getting the service which you rightfully deserve, then we have failed in our endeavors.
I do have a request, in the event of a chat getting dropped/disconnected, please try to re-initiate the chat or alternatively follow the chat up with an email to support@malibucasino.com.
I look forward to hearing back from you all and I hope that we can move forward in a positive manner.
Best Regards
Jason -
- Replied by
- lane.jones
- at Oct 13, 15, 11:43:42 AM
- Full Member 226
- last active 7 years ago
-
- Replied by
- Jason FTA
- at Oct 14, 15, 02:44:16 AM
- Casino Rep 568
- last active 4 years ago
Thank for your assistance and I am very pleased that my issues and questions have been cleared up. Could you increase my bets in Malibu Club Casino Video Poker because the max bet is only 25 cents and I am looking for at least $1 max. Thank you for all your help!
Hi Lane Jones,
I just checked your loyalty tier and bet limits and you should be able to bet $1. How many hands are you playing?
Looking forward to hearing back from you.
Best Regards
Jason -
- Replied by
- lane.jones
- at Oct 14, 15, 05:14:15 AM
- Full Member 226
- last active 7 years ago
-
- Replied by
- Jason FTA
- at Oct 14, 15, 05:17:16 AM
- Casino Rep 568
- last active 4 years ago
-
- Replied by
- lane.jones
- at Oct 14, 15, 05:30:07 AM
- Full Member 226
- last active 7 years ago
-
- Replied by
- Cat50
- at Oct 14, 15, 06:04:54 AM
- Superstar Member 6583
- last active 13 hours ago
Hi Ladies and Gents,
Thanks for the feedback.
I am sorry to hear that you all have had a bad experience when attempting to get support at Malibu Club Casino.
@ Rena35 - I searched the Malibu database and found your duplicate account. I have suspended the old account, allowing you to continue playing off the "winnitall" account. Having said this, there were NO blocks on either of the accounts, so you were more than welcome to log in and play the $35 free chip.
As for the chats being disconnected, I am 100% confident that the agents will not disconnect a player chat for no reason. Disconnects do occur from time to time and are as a result of connectivity issues, i.e. packet loss etc. However, I will investigate and if I do come across a chat being disconnected by an agent prior to the query being resolved, I will take the matter further with the Call Center Manager.
@ barebones - Please would you be so kind and let me know what your query was about and I will do my best to get back to you asap.
@ Lane Jones - One of the VIP Manager will be in contact with you during the course of today regarding the paste and pay issues. As for the support, please feel free to discuss this matter with your VIP host. I have advised him to give me feedback so that I can also take the matter further.
as well as excellent service. If you are not getting the service which you rightfully deserve, then we have failed in our endeavors.
I do have a request, in the event of a chat getting dropped/disconnected, please try to re-initiate the chat or alternatively follow the chat up with an email to support@malibucasino.com.
I look forward to hearing back from you all and I hope that we can move forward in a positive manner.
Best Regards
Jason
Thank you Jason . I did ask for a email of the chat but didn't get one . No need now since it is now resolved . I wanted to let others know to check to make sure they don't have another account from long ago . Duplicate accounts could stop u from cashing out if you win. -
- Replied by
- Jason FTA
- at Oct 14, 15, 06:31:28 AM
- Casino Rep 568
- last active 4 years ago
Hi rena35,
I hope that you are doing well?
Thanks for the reply. Thanks for giving players a heads up on duplicate accounts. In the event that a players account gets blocked due to accidentally registering a new account, don't be alarmed. Rather initiate a chat with the support desk or pop us a mail (alternatively contact me).
We understand that players might have signed up an account with Malibu before we took over the ownership and management of the brand. We will unblock the relevant account and allow you to continue gaming. (if there is no malicious behavior or suspect history on the accounts)
As with our other brands, we try our best to give players a great gaming experience, but there might be a few instances here and there where issues occur, so please feel free to bring these instances to my attention.
I wish you all the best of luck and look forward to hearing your comments and suggestions!
Best Regards
Jason
Quick Reply
lcb activities in the last 24 hours
Most viewed forum topics
Register a new account at Velvet Spins casino for 120 free no deposit spins on sweet 16 blast with this code: SWEETBLAST 100 dollars max cash out 30 times play through is required Have a great day...
Velvet Spins Casino No Deposit
Eternal Slots Casino - Exclusive No Deposit Bonus New players only - US OK! Amount: $77 How to claim the bonus: Players need to sign up through our LINK and enter the bonus code. Bonus code: LCB77...
Eternal Slots Casino Exclusive No Deposit Bonus
There are so many new casinos launching these days and it's only natural to want to test them all and find out if they're any good. What do you say about these five for starters? Vote in the poll to...
April 2024 $500 REAL CASH Contest: Let's Test Casinos!
Share on
Twitter
Facebook
Delicious
Reddit