Mandarin Palace Waiting...

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    Last post ago almost 5 years by masskat
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        • Started by
          Super Hero
          1160
        • last active 1 day ago
        I've been waiting 33 days for a check withdrawal from MP casino. CS has not information but it was sent over a month ago. No tracking # or nothing
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12425
        • last active 3 hrs ago
        Did they send it Fed-ex? If they did how could they not have a tracking number? I would contact the source they say they sent it with and ask them to look into it. Otherwise something does not seem quite right.

        Have you only talked to Live Chat or contacted support by email?

        Lips
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        • Replied by
          Super Hero
          1160
        • last active 1 day ago
        They called Yesterday and said they will try and cancel the check sent. And issue me one by next day air..................I'M WAITING!!
      • No avatar normal
        • Replied by
          Sr. Member
          381
        • last active 7 months ago
        good luck with that one chocolateman.  just curious, why did you want to play at Mandarin Palace?
      • Avatar 59233
        • Replied by
          Hero Member
          674
        • last active 6 days ago
        i guess because mandarin palace has no warning sign?
        Rated:
      • Me
        • Replied by
          admin
          6634
        • online
        anfransen wrote:

        i guess because mandarin palace has no warning sign?


        Up to this point we didnt have much complaints about this casino. If there were any in past they were quickly resolved.

        I will notify the Rep about this topic.

        cheers
        Zuga
        Rated:
      • Treasure mile cas
        • Replied by
          Casino Rep
          18
        • last active 5 days ago
        Good day to you all,

        This is James Matthews the Senior Host from the Mandarin Palace Casino. I would like to assist you with your query and will do the necessary follow ups to insure that we get a quick resolution on this and have your winnings expedited.

        Please send an email marked for my attention: James Matthews to support@mandarinpalace.com with your account email address and a brief description of the query.

        Once received I will respond with the necessary feedback and I am certain we will get a positive resolution for you.

        Kind regards

        James Matthews

        Mandarin Palace - Senior Host
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        • Replied by
          Super Hero
          1160
        • last active 1 day ago
        So i've been waiting for a check cashout since Jan 31 from this place. I was told last week. That a new check was sent out to me by express mail. They sent me a tracking number. As of last Thursday when they said it was sent. My package is in Hong Kong today

        Wednesday, March 21, 2012  Location Time 
        8 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG  18:17 
        7 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG  17:48 
        6 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG  04:20 
        5 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG  02:37 

        Tuesday, March 20, 2012  Location Time 
        4 Departed Facility in SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE  21:22 
        3 Processed at SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE  21:12 
        2 Arrived at Sort Facility SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE  19:06 
        1 Shipment picked up SINGAPORE - SINGAPORE  16:06 
        Hide Details   
           
        SMH!!!
      • Avatar 69713
        • Replied by
          Sr. Member
          327
        • last active 6 days ago
        crazy isn't it how it takes a second for them to take your money and over 7 weeks to find out it is in Singapore..they should be ashamed

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