Mandarin Palace Waiting...

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    Last post ago over 4 years by masskat
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    chocolateman

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        chocolateman

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        I've been waiting 33 days for a check withdrawal from MP casino. CS has not information but it was sent over a month ago. No tracking # or nothing
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        Lipstick

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        Did they send it Fed-ex? If they did how could they not have a tracking number? I would contact the source they say they sent it with and ask them to look into it. Otherwise something does not seem quite right.

        Have you only talked to Live Chat or contacted support by email?

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        chocolateman

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        They called Yesterday and said they will try and cancel the check sent. And issue me one by next day air..................I'M WAITING!!
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        caseyk

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        good luck with that one chocolateman.  just curious, why did you want to play at Mandarin Palace?
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        anfransen

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        i guess because mandarin palace has no warning sign?
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        zuga

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        "All it takes for evil to prevail is for good people to do nothing "

        Check out our No Deposit Casino and No Deposit Bingo lists.

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        anfransen wrote:

        i guess because mandarin palace has no warning sign?


        Up to this point we didnt have much complaints about this casino. If there were any in past they were quickly resolved.

        I will notify the Rep about this topic.

        cheers
        Zuga
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        GenChat

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        Good day to you all,

        This is James Matthews the Senior Host from the Mandarin Palace Casino. I would like to assist you with your query and will do the necessary follow ups to insure that we get a quick resolution on this and have your winnings expedited.

        Please send an email marked for my attention: James Matthews to support@mandarinpalace.com with your account email address and a brief description of the query.

        Once received I will respond with the necessary feedback and I am certain we will get a positive resolution for you.

        Kind regards

        James Matthews

        Mandarin Palace - Senior Host
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        chocolateman

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        So i've been waiting for a check cashout since Jan 31 from this place. I was told last week. That a new check was sent out to me by express mail. They sent me a tracking number. As of last Thursday when they said it was sent. My package is in Hong Kong today

        Wednesday, March 21, 2012  Location Time 
        8 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG  18:17 
        7 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG  17:48 
        6 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG  04:20 
        5 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG  02:37 

        Tuesday, March 20, 2012  Location Time 
        4 Departed Facility in SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE  21:22 
        3 Processed at SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE  21:12 
        2 Arrived at Sort Facility SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE  19:06 
        1 Shipment picked up SINGAPORE - SINGAPORE  16:06 
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        SMH!!!
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        masskat

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        crazy isn't it how it takes a second for them to take your money and over 7 weeks to find out it is in Singapore..they should be ashamed

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