MG question

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    Last post ago almost 6 years by blueday
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        • Started by
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        • last active 3 months ago
        ok, I made a withdrawal yesterday with CasinoUS, I loggin to my account to about to reverse $25, but I did not see the pending withdrawal transaction there, I couldn't make the reverse, that's fine, and I thought the money would hit my usemywallet acct already.  I checked usemywallet and the winning was not there.  I tried to contact support, but they were busy and asked if I could go back in few hours.  I checked my transaction history and it showed only my deposit transaction, but not the withdrawal transaction.  My question is, it won't show in the transaction history until they send out the winning, right? and if they have not sent out the winning, the pending withdrawal must be seen in the cashier, right?

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        • last active 3 months ago
        In case if you are not familiar how each group of MG casino's payout work, like me, search for this thread, you'll find the answer without worrying about things, lol 

        Penny: Welcome to the support desk. How may I assist you?
        taa : hi
        taa : I made a withdrawal yesterday, but when I logged back in today, I did not see the pending withdrawal at
        taa : it doesn't even show in my transaction history that I have a pending withdrawal
        Penny: One moment please while I check your account.
        Penny: Thank you for holding.
        Penny: I can confirm that your withdrawal for $700 is in progress. It has been moved out of the pending period and our finance department will process it soon.
        taa : oh I see how it works now, thank you
        Penny: It has been a pleasure to assist. Please do not hesitate to contact us again with any queries you may have. Enjoy the rest of your day.

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        • last active 3 hrs ago
        I can normally see it in my transaction history though even if it is no longer pending.  That is pretty unusual that you couldn't even see it there.  I can see why you were worried....I would have been too.

        Glad it's not disappeared into thin air.


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