I just tried to log into one of my EXISTING accounts. Here is chat transcript:
Please wait for a site operator to respond.
You are now chatting with 'Chris'
Chris: Welcome to the Casino Support Desk. How can I help you?
brenda : trying to log in- says error 107
Chris: This error is for USA players that has been locked from Microgame , as we are not allowed to take USA anymore
brenda: existing players?
Chris: One moment please
Chris: You would need to send a copy of your ID and utility bill ( Not older then 3 months ) to us and we would have to send a request through for Micorgame and see if we can unlock the account
brenda : why was it locked? I just logged in yesterday!
Chris: Microgame noticed the IP that you use and once they pick this up they lock the account automatically due to the USA restrictions
brenda: for existing players? I can play at other casinos, no prob. I thought if you already had an account, that you were ok
brenda : have they changed something?
Chris: No , the problem Micorgame locks the account from there side ( Not us the Casino ) they request the verification documents before they consider lifting the restriction of locking the account , they wont unlock this without the documents
brenda : ok, I'll send them
brenda : thanks!
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