Just a warning. Really not a fan of this casino. Anyone else had problems?
They spam me nearly every single day with emails and the unsubscriber at the bottom doesn't work.
Originally I signed up via LCB for the exclusive $10 free. Got it and lost it.
1 of the emails they sent me yesterday said:
"Get ready for some SERIOUS ACTION !
Mission2Game Casino, powered by Soft Magic Dice opens the gate and trains new Super Heroes! Get started on your adventure with $10 free on the house !
Hurry up, limited time offer: Get $10 for free !
Claim bonus code: ****** in live chat !"
So I went to live support. Quoted the code... waited and waited, support finally came on and didn't credit the $10 free.
After yet another spam email from them today, I went to live support, said about closing my account for good and for them to stop spamming me. I explained about the $10 free email that wasn't credited.
They told me I already had $10 free (Yes the $10 LCB exclusive a few weeks ago). I explained how the email was sent from them to me yesterday and if I am not entitled to it, they shouldn't send me it.
They made no reply to that and went on to say:
"Louis: We have a great promotion,for a minimum of $25 you can play with a bonus of $195 to play with."
Geez. This casino certainly is begging for deposits.
I asked again for the account to be closed for good and finally they said they would put a request in for me.
Not a great place.... Sending emails to members regarding bonuses they are not entitled to is a red flag in my opinion
Mission2game... Not good
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- They need a dollar dollar dollar that's what they need :D I get everyday something from them.. Mostly that are 777% deposit bonuses... Haven't spent a dime in there after got their first spam mails with these 777% etc bonuses... I simply don't have a good feeling about casinos who offer that ridicilous bonuses
- That isn't the point. I have been using online casinos now for about 10 years so i'm aware of some casinos requiring members to make deposits in between free chips.
On many watchdog websites, sending players offers they are not entitled to IS rogue behaviour. Yes there are rogue affils who will send whatever email to anyone, but this was direct from the casino itself.
It was in no way related to a "sign up" bonus. I had joined through LCB's exclusive link and claimed that $10. They sent me the free chip email a matter of weeks later.
We all know for a fact that many reputable casinos may give a sign up free chip bonus, but then weeks later give out another freebie to all players. Gut's was a classic example of that for me. Before I even deposited there I signed up and was given some free spins. 2 weeks later they had a promo on and I was given more free spins, then a few days after that another 10 free spins on twin spin.
This was what it seemed like here, especially because they used the words "Hurry up, limited time offer: Get $10 for free". It seemed like an email sent to all members and after the chip had been claimed by x amount of people, it would expire. The code was completely different to the LCB code.
If it was something I am not entitled to due to having the $10 LCB exclusive, then this would be noted on my account and the email shouldn't have been sent.
A fair outcome would have been to apologise, credit the $10 free and make sure promos were not sent to members ever again who are not entitled to them.
Anyway, as a side note this casino has a very bad reputation. Searches online have shown that on many slots the symbols don't pay as they should. There's a video showing wild symbols sometimes paying as they should, but other times not even registering as a wild. Plus people have reported bonus rounds freezing and when they go back to it, the bonus round doesn't exist and they do not get their winnings... Be warned!!!
- Just another quick post about this casino....
After the above, I requested a self exclude for the reason I know self excluding normally is taken seriously by a casino and they close the account, remove from all mailing lists, etc.
After that, all emails stopped and I thought that was the end of it... Until today. Just had a marketing phone call from them .
Edit: Just tried to log into my account to see if they had self excluded me like I requested twice. Nope.... Account is still fully open. Even though I was informed last time by support that my request will be taken seriously and forwarded to the relevant department to be done asap
- Just to add to my previous problem for all to see. They do not stand by responsible gambling terms.
So in this long process for many months of trying to get my account closed I have tried everything to get them to close it. It's funny how on many occasions, live support bombarded me with many promo's as soon as I logged in but often when I asked for my account to be closed, they didn't reply again.
On the few occasions they did reply, they told me my account will be closed in a few days (but it never was) or to email them stating I want it closed. I emailed them lots of times but either had no reply or again was told it will be closed in a few days but never was.
Today I ask once again and even tell them that I am a problem gambler (In the hope they close my account)... Here's the conversation:
07:15:24 Collin Gray: And on top of that i will personally add $25 to your account in case you spent your deposit and bonus
07:16:54 Collin Gray: How does that sound to you?
07:18:01 Collin Gray: Do not miss this opportunity
07:18:12 Collin Gray: This offer is time limited
ME: I do not give a stuff about your offers
ME: I have asked
ME: time and time again for my account to be closed for good
ME: as I have a problem with gambling
ME: but you either ignore me in chat, tell me it will be done in a few days
ME: or ignore my emails
07:21:18 Collin Gray: In order to close your account i will only need some documents from you
07:21:52 Collin Gray: Just a photo Id and an utility bill no older than 3 months
ME: no. Why do I have to send documents to a casino that I have never deposited at, do not trust and will never play with? I am a problem gambler should be enough to close my account.
07:22:36 Collin Gray: I understand but we have to make sure that in fact you are the true owner of the account
What the hell??
So in order to close my account on the basis of being a problem gambler, I have to send them my ID to prove that I own the account? I have never deposited there and never will. I have literally no trust for them because of the way they have behaved and use dodgy software. No way will I trust them with my documents.
Casino's should be looking after problem gamblers... If someone has a problem, that should be enough to close the account, not tell them to upload documents which could give someone with a problem time to make more deposits.
I was amazed. It doesn't surprise me though because you can expect nothing less from casinos on LCB'S not recommended list.
- Replied by
- at July 23, 2015, 07:17:53
- last active 21 hrs ago
Weirdly though, not long after I posted here I had an email from them.... Account closed
I'm guessing that from my last complaint they must have seen this thread and decided to take action right away
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