Mr Green is mean

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    Last post ago almost 3 years by LuckyRJ
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      842
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        • Started by
          Hero Member
          842
        • last active 31 min ago
        i opened my account at mr greens abt 2yrs ago but only made my 1st deposit there a month ago.

        i didnt get my welcome bonus so went to live help and was told that the welcome bonus had expired therefore i couldnt claim it.

        i was told that  the welcome bonus is only valid for a year after u open ur account and that this applies to most other casino.

        i didnt even no i had an account with them until i tried to register using the same email i originally used.

        if i had known this was the case i wd of just opened a new account...  my billing and credit card details have changed so i wd of successfully registered.

        i had been reading heaps of positive things abt this site, like hw generous they were with free spins and bonuses so i decided to deposit again with them.

        this week mr green had 10 free spins on jack & beanstalk specifically for aus but i didnt get it so i went to live help and asked  why i wasnt getting it and why i have neva gotten any free spins of them either

        support staff told me that the promo is only for new (less than a yr old ) registered players therefore i wasnt eligible.

        i am told that at the moment,  i am not eligible for any promos or bonuses but to watch out for a new promo that i (an old account holder) can claim which is coming soon...

        hw soon???

        no specific date has been released but it will be soon im told.

        my conclusion...

        i will no longer be playing at this site... loyalty should be rewarded not punished
      • Putting on lipstick emoticon 1
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          admin
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        • Me
        • Anchi
        Rules at most casinos do require new players to take the welcome bonus within a certain period of time so that is not really unusually. As far as loyalty it takes more than one or two deposits to be considered as a loyal member.

        Mr Green Casino is not as generous on Bonuses as some other sites. However they do have a good reputation for paying players on a timely basis.

        I do agree that they could offer more promotions and bonuses to players.

        Lips
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      • Dream rj small transparant
        • Replied by
          Super Hero
          2,283
        • last active 20 days ago
        I wouldn't bother with mrgreen tweeksta, i made threads about how bad mrgreen was, and several posts, they just don't reward loyal customers, i deposited a damn lot of money here and they very very rarely gave me any goodwill, and even when they did it was only £2 or £3, i mean that is a damn joke of a goodwill for some players that deposited hundreds and thousands

        Also they always said that about promos in support, they always said coming soon, watch emails blah blah, to which emails i never usually got and i saw them in this forum rather than emails which made no sense.

        So then i decided to close my account there, because i was soo sick of the fact they didn't care about loyal customers and also the fact that for over 6 months with over 60 deposits without a withdraw i decided enough is enough, i couldn't win and they couldn't even give any goodwill, that i decided byebye mrgreen rubbish joke casino.

        Sorry for my rant, but that is how i feel about this casino

        But good luck if you decide to play here
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          842
        • last active 31 min ago

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        • Dream rj small transparant
        i may have only depo there twice (in that week) but if they had looked afta me better i wd  of continued to depo and play at their site, therefore becoming a loyal active player....

        i like to take advantage of welcome bonuses and so i have depo at most of the sites listed here at LCB but i only depo on a regular weekly basis at 3/4 casinos... the rest i will not depo at again.

        i made the comment abt loyalty becoz the free spins were given to ALL non and depositing  players.

        i felt it unfair  thats all...




      • Dream rj small transparant
        • Replied by
          Super Hero
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        • last active 20 days ago
        tweeksta wrote:

        i may have only depo there twice (in that week) but if they had looked afta me better i wd  of continued to depo and play at their site, therefore becoming a loyal active player....

        i like to take advantage of welcome bonuses and so i have depo at most of the sites listed here at LCB but i only depo on a regular weekly basis at 3/4 casinos... the rest i will not depo at again.

        i made the comment abt loyalty becoz the free spins were given to ALL non and depositing  players.

        i felt it unfair  thats all...



        Ahh ok no problem, i just wanted to tell you what my experience was at mrgreen, i am the same, i have between 3-5 casinos i deposit regularly in too i mean after-all we are not superhuman and rich, we cant deposit in every casino constantly hahahaha
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        • Dream rj small transparant
        TY SooOoo much for ur reply  DreamRJ 

        i felt so much better afta reading ur comment coz i have neva bad mouthed  a specific casino or bingo site b4  and i was starting to feel abit petty afta i read lipsticks comment.

        i love playing globalcom slots such as fluffy favourites and cupids arrow so for the last few yrs  i have only been playin at cassava sites such as cheeky bingo and costa bingo.

        a few months ago australia became a restricted country so i  have only started  playing at casinos in last 2 months.

        i was so bummed abt it  until i saw the netent slots...

        WOW!!!

        they blow globalcom slots  way outta the water.

        i cant believe wot ive been missing out on all this time



      • Dream rj small transparant
        • Replied by
          Super Hero
          2,283
        • last active 20 days ago
        @twwetska - aww ok , and no problem, i like helping when and where i can, i am happy you can play net entertainment slots now, they are pretty nice, and yes far better than those you mentioned from globalcom,

        You got any favourate slots from net entertainment yet ?

        My fav i think has to be Creature from the black lagoon, i just love the sticky wilds and the sounds

        but they have some others i like to play too, which is pretty nice, jack and the beanstalk and gonzos quest also wild turkey isnt too bad at times oh and that secret of the stones haha, soo many

        Oh and dont feel it is petty if you bad mouth a casino, i do it all the time when i have issues with them, that is what this forum is far, to let other members read peoples experiences at online casinos, i mean at the end of the day, peoples real experiences help a lot when people decide to start playing at any given casino this is what makes this forum the best
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        • Dream rj small transparant
        when u asked me my fav slots i went to site to check which games were my fav and realised dat only 2 of my fav slots were from netent

        i used to like jack and the beanstalk wen it 1st came out but now i rarely get a mega win on it.

        im liking twin spin at moment coz  ive been getting supa mega wins fromit in last few days.

        i havnt  tried  Creature from the black lagoon yet but will do now.

        i like rookes revenge better than gonzos and dead or alive is pretty awesome

        ive  noticed that when new slots cum out, i hit super mega wins, mega wins etc and free spins easily but after a week or two later they become so much more rare.

        one time afta loosing $100 oredy  on jack and the beanstalk i kept continueing on spinning telling myself the free spins were cuming any minute now only to end up all cashed out losing nearly $500 to the game.

        dat was last time i tried to climb that beanstalk hehe
      • Dream rj small transparant
        • Replied by
          Super Hero
          2,283
        • last active 20 days ago
        aww ok , yes they are mean at times, but all slots are mean, and i noticed that too, when new slots get released they are loose and they pay more than what they do when they have been out a while.

        It is a obvious tactic used to get people playing the slots, and that makes me ask questions that is odd, i mean how can they even make a slot pay more when it is released to when it isnt new, so does that mean they can change the slots pay percentage, which i thought only RTG slots can do that ??
      • Nirvana2
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        I absolutely disagree with DreamRJ here. MrGreen is one of the best online casinos out there.

        To call them crap just because they dont offer (enough) bonuses is wrong. You can say and argue their bonus offer is crap but you cant tag their whole operation as bad just because of it.

        What about their fast withdrawals, great selection of games and pretty darn good customer sevice.
      • Dream rj small transparant
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          Super Hero
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        • last active 20 days ago
        nirvana wrote:

        I absolutely disagree with DreamRJ here. MrGreen is one of the best online casinos out there.

        To call them crap just because they dont offer (enough) bonuses is wrong. You can say and argue their bonus offer is crap but you cant tag their whole operation as bad just because of it.

        What about their fast withdrawals, great selection of games and pretty darn good customer sevice.


        There support doesnt even talk human, they use standard replies, and they do not have fast withdrawals what so ever to ewallets they take over 24 hours, and at weekedns they take even longer, because they have a 24 hour reverse rule, so they dont process any withdraw until at least 24 hours has passed, so where u get that information from is wrong.

        Trust me i know a fair bit about a lot of online casinos, i played in a lot of them, read terms and conditions on a lot, read plenty of information on 90% of all online casinos, so dont think i do not know what i am talking about, and i am allowed to say my opinion just like u do too nirvana, but to say i am wrong is wrong in its own right, i just gave my prove to you, when other net entertainment casinos i play in i get withdraws within 4 hours, mrgreen never ever ever is that fast it never does them until 24 hours has passed, and to also say there support is great is wrong, i have spoke to many online casino supports over the years, for all the major casinos listed, and i know when i see standard replies, and i know when casino support talk human and when they use standard replies. and casinos that use standard replies is not good support in my opinion, because they lack the care for the customers, they hide behind standard replies. anyway enough of my rant now
      • Nirvana2
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        I beg to differ, 24hrs is pretty good in my book, and i always find their support more than helpful and competent
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          842
        • last active 31 min ago

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        • Dream rj small transparant
        nirvana wrote:

        To call them crap just because they dont offer (enough) bonuses is wrong. You can say and argue their bonus offer is crap but you cant tag their whole operation as bad just because of it.


        mr green not offering enough bonuses was just one of the reasons  why DreamRJ called them 'crap'.
        i agree with DreamRJ abt the customer service there. they have standard rules but there are special circumstances like mine when they should make an exception for.

        for me... a great casino has to have sum sort of loyalty rewards system and .
        im reasonable... i dont expect many or even any bonuses if ive only made a few depos but when im depositing on a regular basis i wd like sum appreciation shown for my loyalty.

        if mr greens customer support was so darn good they would of given me sumthing as 'gesture of good will'  due to my circumstances. i get given free spins or bonus money from otha sites like BGO and GUTS for just complaining abt not gettin a reply within 2 days!!

        as for fast withdraws... they are doin me a favour if it takes more than a day or two to go through.
        i'd  be buzzing and feeling on a roll for the rest of the day/night from the win so for me,  that cashout wd be goin straight back in if it only took a few hrs to go through.
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        • 200 zpsnwkvewod
        Why does it really matter on a practical basis precisely when one created an account prior to making a first deposit? Whether it was one minute, one month or one year ago, shouldn't the casino be pleased that a member has finally made a real money purchase and therefore try to encourage further custom, rather than enforcing an arbitrary promotional time limit and thereby alienating her/him in the process? Even if a technical issue arose because the automatic welcome bonus that was in effect when the account was opened had expired, the casino could still manually credit the player with a current offer instead... This is a perfect example in my opinion of following the letter rather than the spirit of the law, to the detriment of both parties.
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        • Dream rj small transparant
        Fast withdraw with no reverse rule is the best.
        I have waited an withdraw from mrgreen more then 24 hours in my neteller and I realy neded that money then.And because they didn't made my withdraw faster I made another with something that I had left and won.In five minutes after the withdraw  I had the money in my neteller.
        And the reverse withdraw eate from me more money then the fast withdraw because I usualy reverse that because of the long waiting.
        Mr green was one of  the first casinos that had netent games and microgaming casino games.
        That is one of the reasons that made me play here.
        They have  a pretty good  withdraw time,not the best( if you made withdraw in RTG or others like that you know what I'm saying)but I have to agree with DreamRJ the support seems more like a machine that a human sometimes.


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