Mummys Gold (MG)

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    Last post ago over 4 years by casinoplayer85
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    tenho7

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        tenho7

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        Hiya every1. I have been depositor at mummys gold for more than a year now. I hav received promotion emails weekly, but now i made my first withdrawal (750$) on december. After that i havent received any promotions from them in 3months. Went to livechat asking whys this they just told me they dont know lol. I know its because i made the withdrawal but is this the right way to treat players? When u keep losing they give u promotions if u happen to win u wont get anything. Its BS if u ask me..
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        tenho7

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        BTW Mummys Gold is still a good reputable casino. Got my withdrawal in no time and with no problems, Never had any problems before this.
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        blueday

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          I would say it's pretty unusual for a Microgaming Casino to stop promotions just because you made a withdrawal.

          Are they doing anything about it i.e. looking into it for you?

          blue
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          tenho7

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          Well the chat manager told me he lookd into my acc but didnt know why i havent received any promos. Im gonna contact again later and meanwhile i still got cabaret club betway etc which is the same group..
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          Markotik

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          That is strange. I have never had any problems but I have never won that much. Good luck, hopefully everything works out for you.
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          drtheolen

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          Things like not getting any promos if you reach certain withdrawal amount are more common thing on bingo sites, so i find this unusual too. I still believe its something that customer support can solve for you tehno7.

          MG casinos are not very giving in general compared to other casinos (at least the ones i play regularly), had several bigger withdrawals in each and they never stopped sending me promos when there are any of them.

          Sadly i dont have any experience with Mummys Gold.
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          blueday

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            tenho7 wrote:

            Well the chat manager told me he lookd into my acc but didnt know why i havent received any promos. Im gonna contact again later and meanwhile i still got cabaret club betway etc which is the same group..


            Let us know how you get on Tenho.  I'm very interested to hear the outcome.

            blue
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            tenho7

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            Got an answer that i have to make some deposits before i start receiving promos.. Thats' stupid my total deposits are 900+$ for the casino and only withdraw is the 750$ so im actually losing atm. Why the heck the excluded me  for promotions that just doesnt make sence. Maybe they saw that i can also cashout so now their afraid that they lose lol i dunno..
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            blueday

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              Very odd and a strange thing to say that you have to deposit to get your promotions back.  This is very unusual for MG I have to say.

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              tenho7

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              idd blue never experienced anything like this before. Well im gonna stick on the other palace groupie casinos
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              blueday

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                tenho7 wrote:

                idd blue never experienced anything like this before. Well im gonna stick on the other palace groupie casinos


                Can't say I blame ya tenho.

                blue
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                casinoplayer85

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                Never had this problem myself, maybe just a isolated case?

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