My horror friday in Betsson

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    Last post ago 4 months by anormannk
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        • Hero Member668
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        • 576838 115368455263932 1760891255 n

        Nice friday, Betsson casino send to my mobile SMS that I have 10 free spins in mobile site to Betsson Classics Slots because somebody have won jackpot. Cool, I thought,lets go and spin. I was suprised when I open slot and there was 0 free spins. Well,lets contact to customer service,they help I thought. In chat friendly person told me that they have technical problems but in few minutes free spins appeare to account. I wait about half an hour and check, there was still 0 free spins. Well,I chat again to customer service,they told me that they still have problems and I have to check after hour wait again. That happens once more,chat and no free spins. Now it is about 4 hours how long Betsson customer service has ask me to wait and try. There is still 0 free spins. And customer service refuse to add bonusmoneygift in value of those free spins to make me happy, they cant also fix free spins problem. Well, what do you think what is my opinion about Betsson after this evening? I have played to Betsson so many thousand or ten thousand euros that I really thought they would handle this situation better. You can guess that I am so dissapointed that my next deposit is not going to be in Betsson and I am not interested of any promotions in Betsson for a long time. Too bad because it has been one of my favourites casinos ever, but sometimes small thing can change mind very fast

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        • Avantar 044
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        And its such a small thing to do for them ... To give something to their loyal costumers ... Sad they wouldnt cooperate !

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        The Differences between CasinoSupport(s) are like Fire and Water. From lovely to horrible....

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        • 576838 115368455263932 1760891255 n
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        So run away from betsson..

        I have played to Betsson so many thousand or ten thousand euros 

      • 576838 115368455263932 1760891255 n
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        • Avantar 044
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        the difference that makes a casino is the service, which give the player that makes the customer service diferncia quick help. in many of the ladles is the tardy payments .. I think deverian be quicker to pay. one player is what most want. to get paid for that fast .. .. divertirce play and win, have a good time. I hope you can understand my comment ....

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        Thats what i wanted to say ;)

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        I have been in similar situations and I don't even bother playing free spins after failing several times. And yes, the way they treated you wasn't the best. For me support is one the most important things, that's why I love Slotjoint casino as they are always very helpful, while Casumo, where I have been playing for a really long time, I never feel valued from the CS side.

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        Thank you for your answers, I can see that I am not the only one who is thinking that good and flexible customer service is important thing. I never get those free spins which offered me via SMS, instead I manage get free spins to another slot but that was after I contact customer service I think fifth time or more. So my opinion is that could be handle in first chat session in that way. And because that take so long to get my gift which they offered me in first place I am not happy. Not in my top 10 list anymore.

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         there was twenty spins on wild wild west as a comp. check please 

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        There was 5 euros bonusmoneygift in Betsson account for failed promotion

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        Happy for you 

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