my unfinished business with casino royal club

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    Last post ago almost 5 years by drtheolen
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        As you know they had never responded to many of my emails in the past and this is the email just sent them today,

        username is xxxxx

        hello casino royal club,

        This was while some time because I'd never had a reply from you.  I made a deposit with your casino, played it and I still had a big balance in my account. I found out on the next day that my account was locked without knowing a reason for it. I just found out today that my account was globally banned from Rivals (by calling), even though I've done nothing wrong.  That's fine with me as other rival casinos did pay me if I had any pending cash out.  At casino royal club, I still had the unfinished transaction, in other words, I still had a balance in my account.  I just need casino royal club to allow me to login so I can complete this unfinished transaction, winning or losing after that, you can close my account afterward.

        thank you

        I called them today aslo and one of the operator told me that my account was globally banned from Rival and the operator told me to call back in 30 min as I requested to speak to the manager.  The manager was there, but the operator just wanted me to go away (just my guess) and I called back, the manager was still busy.  I never had a chance to send the message I want the manager to hear as I said in my email.  Either that or they already know what I want, but they just didn't want to resolve the issue.

        what can I do now? any advice?

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        kattboots wrote:

        Hey Taaa have you tried contact with these peopkle?
        http://www.ecogra.org/Disputes/PoliciesandProcedures.aspx


        thanks kat,
        no, I haven't tried yet. 
        I'm not sure if casino royal club or any rival casino has ecogra seal
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      • 9s1jj83
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        Yes, I think they do... I checked! CRC is owned by Danslow Management and I followed that to Ecogra...

        Think it is probably the best place you can go now. You are getting no satisfaction inside the casino.... Worth a try... good luck with that!

        katt
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        in the dispute form, there's no casino royal club on the drop down menu of casinos
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      • 9s1jj83
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        I looked at some of the places again and it has the eCogra logo, but it looks grayed out... I think that was when I looked under Danslow Management... dang...

        katt
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        It doesn't look too good Taaadaaa.  Try the "COMPLAINT" in the subject line of your email.  They must have some sort of policy to deal with complaints swiftly and efficiently.  I can't see that they are regulated by any of the usual regulators which is a huge worry in itself.

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        Hi Taa,

        Ill email their Rep and see if they can help out.

        cheers
        Zuga
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        Thanks for this post from:

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        Please note CRC are on our warnings list and is a casino you need to stay clear from
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        gl taaaaa with getting this resolved
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        That global bann sucks a lot, i have no idea what would i do if i were in your shoes. I suppose ill avoid registering at Rivals with shady reputation, i can live without few free chips more.

        If you manage to resolve this (and i wish you do as fast as possible) pls keep us posted

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