Need a casino workers email.. HELP?

    Last post ago over 5 years by Lipstick
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    • last active 5 months ago
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      • Avatar 18318
        • Started by
          Hero Member
        • last active 5 months ago
        I received a pop up message inside the casino from an account manager asking me to contact them, and here is what I got from support..

        Chat start time Nov 16, 2011 5:02:02 PM EST
        Chat end time Nov 16, 2011 5:24:41 PM EST
        Duration (actual chatting time) 00:22:38
        Operator Igor

        Chat Transcript
        info: Please wait for a site operator to respond.
        info: You are now chatting with 'Igor'
        Igor: Thank you for contacting customer service, how may I assist you today?
        you: Yes hey. I got a message from Andy and Raul asking for me to email them back something. Can you give me an email address to reach one of them?
        Igor: hi
        Igor: May I please have your full name, date of birth and email address?
        you: Jacob Blackwood, XX-XX-XXXX,
        you: All I need is an email address
        Igor: I am sorry
        you: Can you not just give me an email address
        Igor: no
        Igor: so sorry
        you: Dude just give me an email to reach one of the 2 people.
        Igor: like I said
        Igor: unfortunately
        Igor: I cannot give you those emails
        Igor: I am sorry
        you: why not?
        Igor: because
        Igor: they are not your vip managers
        Igor: they handle vip players ranging from 2-4
        you: Ok but what ever your talking about has nothing to do with what I want to contact them about.
        Igor: I am sorry
        Igor: I won't be able to give that information to you
        Igor: since
        Igor: they are not your vip manager host
        you: Just because you say their not my "Host" you say I am not able to contact them?
        Igor: you cannot have the emails from them
        Igor: sorry
        Igor: I won't be able to give that information to you
        you: That's not right and makes no sense
        Igor: So sorry.
        you: Dude, just give me the email address.
        you: Not that hard.
        Igor: like I said
        Igor: I won't
        Igor: be
        Igor: able
        Igor: to
        Igor: I am sorry
        Igor: but I won't provide you with that information
        you: Why do they have you labeled as support?
        Igor: to give support
        Igor: but there is certain things
        Igor: we cannot do or provide
        Igor: as the infromation
        Igor: you are requesting
        you: Dude its not like its a security issue, its an email address for god sake.
        Igor: ok
        Igor: like I said already
        Igor: I won't be able to give it to you.
        Igor: I am sorry
        Igor: I won't provide you with the information
        you: Your label should be Deport not support. Your not helping me any at all. Its no big deal, and if other people are able to contact this person I should be able to as well.
        Igor: sorry.
        Igor: I won't be able to provide you with the info
        you: That's crazy.
        info: Your chat transcript will be sent to at the end of your chat.

        What is up with this dude? I don't get it. Anybody understand why he wouldn't give me the email address? Anybody have any suggestions on how to contact one of these people? I did not think to look for an email address in the message, and it never did pop up again after I closed it.
      • Avatar 18318
        • Replied by
          Hero Member
        • last active 5 months ago

        I logged in and caught a different person at live support.. Took me 2 seconds to get the email address. He was just being an as*.
      • Avatar 17011
        • Replied by
          Super Hero
        • last active 5 months ago
        Very strange indeed! Wow, and I thought I've dealt with some ignorant reps before! Lol
      • Avatar 18318
        • Replied by
          Hero Member
        • last active 5 months ago
        I know right.. I was a little pissed!
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        • Avatar 18318
        I'd be a little p'd off too.  Glad you got it in the end.

        Perhaps that support rep was a new employee - still learning the ropes.  Either way, glad you got it in in the end.

      • Putting on lipstick emoticon 1
        • Replied by
        • last active 7 hrs ago
        It takes the patience of a saint sometimes to get proper service with some of these reps, well MOST of the reps!

        What frustrates me is when i contact live chat and want to ask the most simplest question and i am asked a jillion questions first. Something that could of took 2.5 seconds ends up taking 15 minutes while i'm grilled and all i wanted to ask is what is their software.



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