Need a casino workers email.. HELP?

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 2
    1,636
    views
    6
    replies
    Last post ago about 5 years by Lipstick
    Avatar 18318
    • Started by
      Hero Member
      868
    • last active 3 months ago

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 18318
        • Started by
          Hero Member
          868
        • last active 3 months ago
        I received a pop up message inside the casino from an account manager asking me to contact them, and here is what I got from support..


        Chat start time Nov 16, 2011 5:02:02 PM EST
        Chat end time Nov 16, 2011 5:24:41 PM EST
        Duration (actual chatting time) 00:22:38
        Operator Igor

        Chat Transcript
        info: Please wait for a site operator to respond.
        info: You are now chatting with 'Igor'
        Igor: Thank you for contacting customer service, how may I assist you today?
        you: Yes hey. I got a message from Andy and Raul asking for me to email them back something. Can you give me an email address to reach one of them?
        Igor: hi
        Igor: May I please have your full name, date of birth and email address?
        you: Jacob Blackwood, XX-XX-XXXX, XXXXXXXXXXXXX@yahoo.com
        you: All I need is an email address
        Igor: I am sorry
        you: Can you not just give me an email address
        Igor: no
        Igor: so sorry
        you: Dude just give me an email to reach one of the 2 people.
        Igor: like I said
        Igor: unfortunately
        Igor: I cannot give you those emails
        Igor: I am sorry
        you: why not?
        Igor: because
        Igor: they are not your vip managers
        Igor: they handle vip players ranging from 2-4
        you: Ok but what ever your talking about has nothing to do with what I want to contact them about.
        Igor: I am sorry
        Igor: I won't be able to give that information to you
        Igor: since
        Igor: they are not your vip manager host
        you: Just because you say their not my "Host" you say I am not able to contact them?
        Igor: you cannot have the emails from them
        Igor: sorry
        Igor: I won't be able to give that information to you
        you: That's not right and makes no sense
        Igor: So sorry.
        you: Dude, just give me the email address.
        you: Not that hard.
        Igor: like I said
        Igor: I won't
        Igor: be
        Igor: able
        Igor: to
        Igor: I am sorry
        Igor: but I won't provide you with that information
        you: Why do they have you labeled as support?
        Igor: to give support
        Igor: but there is certain things
        Igor: we cannot do or provide
        Igor: as the infromation
        Igor: you are requesting
        you: Dude its not like its a security issue, its an email address for god sake.
        Igor: ok
        Igor: like I said already
        Igor: I won't be able to give it to you.
        Igor: I am sorry
        Igor: I won't provide you with the information
        you: Your label should be Deport not support. Your not helping me any at all. Its no big deal, and if other people are able to contact this person I should be able to as well.
        Igor: sorry.
        Igor: I won't be able to provide you with the info
        you: That's crazy.
        info: Your chat transcript will be sent to XXXXXXXXXXXX@yahoo.com at the end of your chat.

        What is up with this dude? I don't get it. Anybody understand why he wouldn't give me the email address? Anybody have any suggestions on how to contact one of these people? I did not think to look for an email address in the message, and it never did pop up again after I closed it.
      • Avatar 18318
        • Replied by
          Hero Member
          868
        • last active 3 months ago
        Revised...

        I logged in and caught a different person at live support.. Took me 2 seconds to get the email address. He was just being an as*.
      • Avatar 17011
        • Replied by
          Super Hero
          1,541
        • last active 2 months ago
        Very strange indeed! Wow, and I thought I've dealt with some ignorant reps before! Lol
      • Avatar 18318
        • Replied by
          Hero Member
          868
        • last active 3 months ago
        I know right.. I was a little pissed!
      • Index
        • Replied by
          admin
          20,290
        • last active 1 hour ago

        Thanks for this post from:

        • Avatar 18318
        I'd be a little p'd off too.  Glad you got it in the end.

        Perhaps that support rep was a new employee - still learning the ropes.  Either way, glad you got it in in the end.

        blue
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12,354
        • last active 10 hrs ago
        It takes the patience of a saint sometimes to get proper service with some of these reps, well MOST of the reps!

        What frustrates me is when i contact live chat and want to ask the most simplest question and i am asked a jillion questions first. Something that could of took 2.5 seconds ends up taking 15 minutes while i'm grilled and all i wanted to ask is what is their software.

        Sigh...............

        Lips

      lcb activities in the last 24 hours

      • 33
        new members
      • 663
        members online
      • 44887
        guests online
      • 99
        new posts
      • 13272
        free games played
      Join the club

      Most viewed forum posts

      • Putting on lipstick emoticon 1
        Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
        More Free Chips
      • Putting on lipstick emoticon 1
        LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
        CLOSED - LCB $250 August Contest – Lets Play Roulette
      • Putting on lipstick emoticon 1
        LCB $500 10th Anniversary Contest Wow, can you even believe it’s been a whole ten years we have been around! I know I am personally thrilled I have shared this time together with the old timers and of course all...
        Closed - LCB $500 10th Anniversary Contest

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170