Need help with Vera & John Casino payout - Resolved

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Last post made 12 years ago by ellaRa
ellaRa
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  • ellaRa
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  • ellaRa
    • Started by
    • ellaRa
    • at Apr 12, 12, 05:01:19 AM
    • Latvia Hero Member 845
    • last active 9 days ago

    Hello
    In 05.04.2012 I made deposit in  Vera & John Casino it was accepted. Than I play and I win. Nothing big, just 70 euro and I want cash it out. I send my documents, casino respond me and told they cant see my address in my utility bill. Im from Latvia, maybe our utility bills are different and I  explained that my address is in a Payment details row. And now everytime i contact them they ignore me. I send docs three times, I send e-mails with question: what going on? They dont responding me. And no response when i go to live chat, no one not want to talk to me. And I cant to call them cos I study english by myself and Im afraid not understand something. Can you help me?

  • Feelin froggy
    • Replied by
    • Feelin froggy
    • at Apr 12, 12, 05:29:33 AM
    • United States Superstar Member 6049
    • last active 7 months ago

    Thanks for this post from:

    I would be happy to see what I can do for you ellaRa. PM me your user name and I will see what's  going on.

  • sanchya
    • Replied by
    • sanchya
    • at Apr 12, 12, 08:31:07 AM
    • Latvia Hero Member 725
    • last active 11 days ago

    Thanks for this post from:


    Hello
    In 05.04.2012 I made deposit in  Vera & John Casino it was accepted. Than I play and I win. Nothing big, just 70 euro and I want cash it out. I send my documents, casino respond me and told they cant see my address in my utility bill. Im from Latvia, maybe our utility bills are different and I  explained that my address is in a Payment details row. And now everytime i contact them they ignore me. I send docs three times, I send e-mails with question: what going on? They dont responding me. And no response when i go to live chat, no one not want to talk to me. And I cant to call them cos I study english by myself and Im afraid not understand something. Can you help me?


    hi, iespejams problema ir tiesi musu atrasanas vieta, jo rekinos viss ir skaidri un gaisi redzams, un tos pienem gan foto gan copy gan ieskenetus.. bet tiesi Latvia daudzviet ir diskrimnineta kaa illegal...ieteiktu tev spelet drizak besafe.com (tada pati programma) tas ir LV draudzigs ar LV supportu.. smiley velu veiksmi tik gala smiley
    p.s ja vini atsakas tev izmaksat laimestu, tas saki,lai atgriez tevis veikto depositu, tad vismaz nebusi minusos un drosi zvani, vini ir treneti saprast ne-angljus ar anglu val pamatzinashanam!
  • Feelin froggy
    • Replied by
    • Feelin froggy
    • at Apr 12, 12, 10:05:27 AM
    • United States Superstar Member 6049
    • last active 7 months ago

    Thanks for this post from:

    Good news ellaRa. The support area claims to have received two emails from you, one of which was today, and they've processed your payment. They are also throwing in 5 free spins for you.  :-bd

    Glad we could get this sorted out for you.

    I will consider this issue resolved.

    Good luck to you!

  • ellaRa
    • Replied by
    • ellaRa
    • at Apr 13, 12, 01:18:42 AM
    • Latvia Hero Member 845
    • last active 9 days ago

    Thanks for this post from:

    I am very grateful to you for your help Feelin froggy! Thank you very much! Now Im happy!)))

  • ellaRa
    • Replied by
    • ellaRa
    • at Apr 13, 12, 01:21:29 AM
    • Latvia Hero Member 845
    • last active 9 days ago


    Hello
    In 05.04.2012 I made deposit in  Vera & John Casino it was accepted. Than I play and I win. Nothing big, just 70 euro and I want cash it out. I send my documents, casino respond me and told they cant see my address in my utility bill. Im from Latvia, maybe our utility bills are different and I  explained that my address is in a Payment details row. And now everytime i contact them they ignore me. I send docs three times, I send e-mails with question: what going on? They dont responding me. And no response when i go to live chat, no one not want to talk to me. And I cant to call them cos I study english by myself and Im afraid not understand something. Can you help me?


    hi, iespejams problema ir tiesi musu atrasanas vieta, jo rekinos viss ir skaidri un gaisi redzams, un tos pienem gan foto gan copy gan ieskenetus.. bet tiesi Latvia daudzviet ir diskrimnineta kaa illegal...ieteiktu tev spelet drizak besafe.com (tada pati programma) tas ir LV draudzigs ar LV supportu.. smiley velu veiksmi tik gala smiley
    p.s ja vini atsakas tev izmaksat laimestu, tas saki,lai atgriez tevis veikto depositu, tad vismaz nebusi minusos un drosi zvani, vini ir treneti saprast ne-angljus ar anglu val pamatzinashanam!

    Paldies par atbalstu, informāciju un ieteikumu! Viss nokārtots vislabākajā veidā. Gaidu naudiņu.)))

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