I logged into Winward today, to see if I had ever played there before, and made the mistake of opening a duplicate acct. when I 1st started playing online. As you'll see from my chat...NEVER ASSUME what someone is saying to you via txt, until you confirm it with them....for a good laugh, here is the lesson for the day....
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
Welcome to Live Support my name is Phil how may I be of assistance?
me: hello Phil.....
Phil: Hello xxxxx
me: Can you tell me if I had played here before? I checked my game history, and cant find anything
me: I'm not sure if I claimed the nd bonus when i signed up or not
Phil: Yes mf, you have played with us before
Phil: And it was also credited to you
Phil: We do have great deposit bonus
Phil: If you want to continue playing
me: i usually make deposits to casinos on the weekends....before I do, would you also just check and make sure I have not opened another acct here...if i had, the email would have been firstname.lastname@example.org
me: just want to be sure so if i happen to win, there wont be any problems cashing out
Phil: Yes mf you have another account
me: can you delete itfor me please?
me: and why d you keep calling me "mf"?
Phil: My friend
Phil: Is there anything else I could help you with at this moment?
me: you have cloed my other acct, right?
Phil: You need to contact our Security Department to close that account
Phil: Their number is 1-888-258-7872
Phil: Open 24/7
me: Great! will do so, thank you very much mf! lol
me: have a good day
Phil: You too bye
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