Never playing at club world again.

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    Phoenix14

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        Phoenix14

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        So I've been playing at Club World for some time, depositing a lot, sometimes in the hundreds.

        So I keep hearing about how this casino is supposed to have great comps, but all I've ever gotten are two $10 chips for all my deposits.

        So after the last five deposits, I asked them for a comp because I was getting tired of spending money and cashing nothing, (0 hit like 5 times in a row on european roulette, 6's kept having hidden fives for 11's hitting 21 for the dealer on blackjack)

        Anyway, I got sick of it and asked for a comp.

        They were EXTREMELY rude and demanded that I be grateful that they had allowed me to use their generous 65% deposit bonuses, which I ALSO almost never used because of the pointlessness of a 65% bonus with a 30x playthrough attached to it. After all my time there, they basically just gave me the finger and said "haha, got your money."

        And either way, since WHEN does a deposit bonus justify no comps at ANY casino?

        I have never experienced this and I am a depositing member at probably 20 different casinos.

        Not only that, but their stingy little 65% bonuses with 30x playthroughs are ridiculous, and definitely do not justify an attitude about them, even IF a non-cashable bonus was a reason to not comp.

        So in short, all attitude, no comps, and according to them, I should just be grateful for the 65% bonuses which are obviously disproportionate to the 30x playthroughs.

        I really want to hear about other players experiences here. HOW exactly is their reputation this good when they're treating a regularly depositing member there this way?

        Specifically, this was at Lucky Red, also I deposit at several other club world casinos occasionally.

        How is it possible that I keep hearing good things about them when this is the way they treat regular players?

        Anyway I'm only playing at Inetbet from now on. They comp me all the time, and their cashouts are faster anyway.
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        drtheolen

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        Phoenix14, I often post promos from Club World like claim 3 coupons - get $25 free chip in THIS thread, on occasions you can get even $50 free chip for claiming 5 same coupons if I remeber well.

        Also, I believe current wagering criteria for 65% bonus is 25x (and you get some cash back as well) and again if I remeber well its pretty often 20x. There is also a deposit bonus with absolutely no wagering and no game restrictions and they have it fairly often, its just not always in the same Club World casino (sometimes its on Aladdins Gold for example and sometimes its on Club World etc).

        Regarding their good reputation, they apparently built it mainly on prompt withdrawals (as that is something not really so common among casinos that allow US based customers), but I personally think they have other qualities as well like decent promos, good support etc.
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        Cat50

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         spin time

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        i stopped playing there because i just couldn't win.Your right about support . I also was wary  about bad check claims but i think it was resolved .
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        FAZIII1

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        Club Words Casino ?  - Good save place if in Rtg is 3/4 Scam brands then Club Words Casinos Group ( Manhatan - Club Words -  Lucky Red - Highnoon  - All Star )  is  The  best quality  Rtg Brads - Pay in short time    - dont have stupid  rulez if player play with bonus..... ( max bet per spin and other)

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        CBG

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        I never had any problems with CWC group. I find them one of the best RTG powered casinos on the web.

        Not sure about their bonus and comp points policy, but that is only because I rarely take bonuses. I prefer to play only with my money and if lucky cashout.

        And speaking of CWC cashouts they are top notch

        just my 2 cents
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        CWC-Martyn

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        Hi Phoenix, thanks for raising this and sorry for any inconvenience this has caused you. If you can PM me your username I can have a look into this and find out what the reason was why you were denied a comp.

        If it's a training issue then this feedback from you could be very handy in isolating places where we need to improve on a customer service level.

        As a company we try our best to raise the bar when it comes to dealing with our customers in the most efficient and professional way. If this is not the service that you received it will be addressed and hopefully we can resolve it peacefully.

        Let me know.
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        CURTSONLYLOVE1

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        A successful person is one who can lay a firm foundation with the bricks others have thrown at them..!!!!!
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        i agree club world is a hard casino to hit in slots r very tight...customer service have been very nice to me...and every time i make a non bonus deposit i go to chat and tell them i made a non bonus deposit and i lost and may i please have a free chip....i have never been refused...they give me a ndb 10x playthrough and 10x max withdrawal...

        they will not give u a ndb if u make a deposit and use a bonus...

        to tell u the truth i stop taking bonuses because i have 20 -25 playthrough depost and bonus which half the time i dont make....

        after i lose i go to chat if i deposit 25.00 they usually give me a ndb of 15.00 so u figure if i can get that up to 150.00 which is 10x then i cashout..

        this is for everyone if u make a non bonus deposit just go to chat and ask for a free chip  try it
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        Phoenix14

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        Yeah curts I made some pretty big deposits there and a good number overall at club world and I haven't recieved that same treatment. I also rarely use the bonuses.

        To the rep my Username is Phoenix14
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        rferry5

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        I feel the same really disappointed in club world been playing there sine 2006 and this past year they have been horrible since this past year with chips very unhappy like cleos vip room now
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        Lipstick

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        CWC is my fav choice for US players. I do understand that after being spoiled with lots of Free chips and better deposit Bonuses it is tough to adjust. But as far as i am concerned you can't put a price tag on the integrity and knowing you will get paid!

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        Phoenix14

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        I dunno, the only real advantage I see is the fast payouts, and with Inetbet being there, it's a moot point with the same day payouts.

        Plus with Onbling and Desert nights now, they give huge 300% bonuses with quick cashouts within the week. I don't really see the advantage of club world now.

        I already started switching over to Onbling and Desert Nights because they still give fast payouts, with huge deposit bonuses.
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        Phoenix14

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        I forgot to mention also, 3dice gives instant payouts, not same day or 24hr, has a $10 minimum deposit, and 10c minimums on games. I was so happy when I checked them out. They don't really give huge bonuses but you don't need them with the 10c minimum bets on table games you don't really even need one. I think I'm making 3dice my new home.

        Also, I'm just wondering out of curiousity, why wasn't/isn't 3dice listed on the top 10? Honestly they're awesome. My new home casino.
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        drtheolen

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        Well, 3Dice is a great casino but the reason I play Club World and Desert Nights more is selection of slots. I simply love RTG slots more than those at 3Dice
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        Phoenix14

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        That's true, the slots at 3dice suck.
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        Ozzonap

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        The Club World casinos are my favorite RTG casinos. Good bonuses and fast payouts. And very helpful customer service when I have contacted them. They are the only RTG casinos I will deposit at now.

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