>:( Hi all. Read this chat session that i had with Slotsgalore casino just moments ago...........Chat Transcript
info: One of our Representatives will be with you in a moment. The estimated wait time is 0 seconds.
info: You are now chatting with Gina
info: Your Issue ID for this chat is LTK145015768777X
Gina: Thank you for contacting VIP Plan.com. How may I help you today?
GL075810550: how are you doing today Gina
GL075810550: thank you for helping me
Gina: I am doing good thank you for asking.
Gina: What can I do for you?
GL075810550: i registered my account just recently and iwas registered for th 10.00 blackjack tournament and now im not
GL075810550: i was named one of the top ten in the lead but now none of it is showing
Gina: I will need to connect you to the support team for more assistance.
Gina: Kindly hold while I transfer the chat.
Gina: I'm sorry for the delay. I'll be right with you.
Gina: I will be right with you.
Gina: Thank you for waiting. I'll be with you in just a moment.
GL075810550: t y
info: Please wait while I transfer the chat to Pitt.
info: You are now chatting with Pitt
info: Your Issue ID for this chat is LTK145015768777X
Pitt: Welcome to support how may I help you today?
GL075810550: Hi this is ... and when i registered with slots galore i registered my vip plan account and was entered into the 50000.00 tournament and also was told i would recieve entry into a sweepstakes and 25.00 in the account but now the tournament isnt showing being registered at all now
GL075810550: the tournament which started today also said i was one of the top ten
GL075810550: but now im gone
GL075810550: please bring me back
Pitt: It could be because we don't offer the free tournament and although it is on the site is was a marketing error. So the tournament has been taken out.
GL075810550: can you help me get my bonus credited to my account
Pitt: Are you referring to the $25?
GL075810550: yes please
GL075810550: it stated that we were one of the first to get this promotion i was number i think 254
Pitt: The bonus will be automatically added to your account if eligible.
GL075810550: ok well thank you for helping me
GL075810550: is the casino up and running right now?
Pitt: I do think it is.
GL075810550: ok thank you have a nice day Pitt
Pitt: You're Welcome
info: Your chat transcript will be sent to .... at the end of your chat.
Pitt: Have a nice and blessed day
GL075810550: thank you bye
Pitt: You're Welcome
Pitt: Thank you for chatting. If you have any questions or comments, feel free to contact us at anytime. To help improve our service, please click Close and complete the Exit Survey.
New Casino Slots Galore making sign up promotional promises they wont honor!
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- Hi Willowwe,
Im glad you asked that. No they still have not given me the $25 sign up bonus or the free $50000.00 tournament. Also im told im not eligible for the sweepstake either. And yes it has been well over 48 hours. It surprises me that being an affiliate of Carribean Gold Casino, Would promise there players these offers, using this as an advertisment to lurer people to sign up. Now they have our personal information such as banking, name, addresses, birthdates.....etc. I'm wondereing when it comes to them being able to advertise on this site "Latestcasinobonuses.com" can we somehow get the casino to honor their promotional promises. Or even send the Latestcasinobonuses.com Bouncer to bounce them around. I think we can take them......LOL.... All kidding aside. Really, I feel Slotsgalore knew exactly what there intentions were and thats the Marketing Error they want to claim..... Thats fine.... First Impressions go along way.......
- lol heres my live chat
info: One of our Representatives will be with you in a moment. The estimated wait time is 48 seconds.
info: All staff are currently assisting others. The estimated wait time is 48 seconds. Thank you for your patience.
info: You are now chatting with Lyanne
info: Your Issue ID for this chat is LTK145015783805X
Lyanne: Welcome to Casino Support. How may I assist you today?
you: XXXXXXXXXXXX XXXXX XXXX XX/XX/XXXX XXXXXX@XXXXX.com
you: yesterday when i signed up i was auto entered into blackjack tourny and today i'm not
Lyanne: One moment please. Your patience is appreciated. I will be with you in a moment.
Lyanne: Still checking for you kindly hold.
you: and FYI the livesupport isnt working from the casino it comes up as a 404 not found error the requested URL/ was not found on this server
Lyanne: Thank you for waiting. I'll be with you in just a moment.
Lyanne: Thank you for the information I will inform my supervisor about it.
you: now about the tournament and can you tell me what regestration number I was lol
Lyanne: I checked for you but Mitch we don't have any record that you were entered into the Blackjack tournament , as we don't have any free entry promotions at the moment.
Lyanne: Did you received an e-mail regarding the free entry ?
you: i swear to you it was there when i joined i even told e1 in latestcasinobonus.com forum and many others say they were too
Lyanne: Unfortunately we don't have any free entry tournament right now , the Weekly Blackjack tournament's fee is $10.00
you: well hun i was entered but w/e maybe was a clitch
you: i understand site is new
you: can you tell me what reg number i was?
Lyanne: Maybe it was I'm not sure but I will ask for you as soon as the manager is in , and you will receive an e-mail from me.
info: Your chat transcript will be sent to XXXXXXXX@XXXXX.com at the end of your chat.
Lyanne: I cannot check it as I don't have any record of your account being in the BlackJack tournament.
you: for the free $25 what number was i
you: when i signed up
Lyanne: I'm not sure as we cannot see that , we can only see the date that you created your account , but if you registered before 10:00pm ET on October 15th. You might be in the first 500 registered accounts but you can check your account within 48 hours.
you: ok tyvm ill let the rest of e1 know in the forum
you: ty for your time
Lyanne: You're Welcome
- LOL .. Thats cool Spadeaholic........ I like the way you pretty much tell them that basically you dont feel like dancing around lets just get to the point. !! Well heres my chat just moments ago.... Dayshavoo.... Chat Transcript
info: One of our Representatives will be with you in a moment. The estimated wait time is 30 seconds.
info: You are now chatting with Brian
info: Your Issue ID for this chat is LTK145015797489X
Brian: Welcome to Casino Support. How may I assist you today?
you: hello,i have been waiting to here from support about my bonus.could you please help me get it credited to my account?
Brian: It can take 48 hours for the bonus to be credited to your account.
you: well ,i was one of the first people almost to sign up
you: i was also registered in th sweepstakes and some other tournament but something happenened
you: and support was suppose to correct it
Brian: One moment please.
you: thank you brian
you: i was registered in the black jack and,it stated that i was number 10 in the lead
you: that was days ago !
you: days ago
you: the very first day this casino was advertised
you: it wasnt even open or the casino wasnt even open yet
Brian: I have checked into the bonus and all bonuses will be credited to accounts by 1pm EST tomorrow.
you: r u saying that i will be geting my bonus then brian?
Brian: If you don't receive the bonus before then it will be credited by 1pm EST tomorrow.
Brian: Unfortunately I can't credit this bonus manually as it is an automated bonus.
you: cool then r u saying i am personally ...Me going to get this bonus credited to my account brian?
Brian: I am saying you will receive this bonus in your account by 1pm EST tomorrow.
you: thats great ! you have made my day thanks Brian
Brian: You're Welcome
info: Your chat transcript will be sent to firstname.lastname@example.org at the end of your chat.
you: you the man
you: have a nice one
Brian: Have a good night
you: u to
Brian: Thank you.
Brian: Thank you for chatting. If you have any questions or comments, feel free to contact us at anytime. To help improve our service, please click Close and complete the Exit Survey.
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