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    Last post ago over 7 years by Booo73
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    MacDivot

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        MacDivot

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        Hello - I have several rival slot accounts. I use their bonus`s. I recently made a modest withdrawal at Vegas Sky. Since the withdrawal all bonus`s in the other accounts have gone - no promotions available. I asked them on live chat and they would not tell me why this has happened. I used to be offered loads of promotions. Sloto still contine to offer me them although I have just made 2 withdrawals their.
        Has this happened to anyone else. Does anyone know why they do this. Is it simply they do not appreciate winning

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        TAAADAAA

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        I have gone thru the same thing as you do now.  No promotion available for me, even with new rival casino I just registered with recently (fortune reel).  Slotocash, superior and cocoa are casinos that still give me the promotions.
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        drpsyce38

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        There seems to be a pattern.  The bottom line with a lot of these casinos is the withdrawal of money, that was deposited with a bonus, becomes an arbitrary decision that favors the casino. 
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        Lipstick

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        Hi Mac,

        I do not and will not understand why online casinos punish a player for winning. If only.............makes me think.......if only i owned that casino! Just like any business we see.......we always feel we could make it sooo much better!

        The casino is losing a valueable DEPOSITING customer. In fact they should offer every frill there is like land casinos do....to keep the player coming back!

        Lets face it....we are leary of a trustworthy online casino. When we do find one, thats the casino we hold on to. Im sure the casinos that have a good rep by players are the ones that are doing a booming business.

        Why don't they just let me run their casino operation..........wink!

        Lips
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        MacDivot

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        Afollow up to my original post.
        I have since joined Ruby royal casino - no promotions available. I contacted support and they have now informed me that I apparantly have multiple accounts with a single Rival casino and now all accounts are flagged. To my best knowledge I only have one account/casino.
        Here is there email





        Following up on your email.
        This is due to multiple accounts at Rival Powered operated Casinos for your household which is in violation of the promotional terms and conditions.

        Again, all accounts involved are flagged and will remain that way.

        Multiple accounts in a single household for a single casino are not allowed bonuses.

        You may still play for fun or real but without promotions.

        Sincerely,
        Ruby Royal Customer Service

        I have asked them, twice, for evidence. Watch this space.
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        Imagin.ation

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        MacDivot..

        Same thing for me, but it is my fault.. but unknowingly..
        Just not really knowing about the one player one household
        and understanding it exactly..
        I left to Calif, my daughter stayed here to take care of my animals
        and before i left i showed her the website and things she could do.
        She made accounts in her name, for her email but on my PC, although
        later she did download to her own PC, but all promotions other then
        the first welcome ones were all wiped off, as well as my own accounts.
        She did not know, and i myself really didn't see the harm, but now
        i do understand it, and the penalties for doing so.
        We live and learn lol
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        MacDivot

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        Further developments. Here is the latest email



        You are linked to more than one account within one of the other Rival powered casinos.

        As not all accounts are registered in your name, we are unable to provide you with the information regarding the duplicate account.


        Sincerely,
        Ruby Royal Customer Service

        This takes on an extra twist. Here is my reply


        So are you suggesting that Somebody else has opened my an account using my address, email, username etc. I would appreciate this if you could look into this for me. To the best of my knowledge I only have one account/casino. I use a different username at some of them.
        If I apparantly have a duplicate account not registered in my name then somebody else must have done this - is this not looking like fraud.
        I feel very angry about this as you have realised as I maintain having done nothing wrong throughout. Over the last few years I have probably deposited a fairly substantial amount of money in your casinos - certainly a lot more than I have won. I believe I do not deserve to be treated like this due to my loyalty

        I await a response
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        MacDivot

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        Response and reply


        As not all accounts are registered in your name, we are unable to provide you with the information regarding the duplicate account.

        Sincerely,
        Ruby Royal Customer Service



        What does this actually mean. If they are not registered in my name but its my details then someone else is doing this - are you not concerned that someone else has stolen my details.

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        MacDivot

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        Following up on your email.

        This matter is already reviewed and you have received a response.

        As not all accounts are registered in your name, we are unable to provide you with the information regarding the duplicate account.

        Sincerely,
        Ruby Royal Customer Service

        What do everyone think about this then. I would value your opinion also TAAADAAA
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        Jimbeaux

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        For the most part Macdivot, the casino's software runs a check for "find similar users" which compares your info to that in the rest of their database. The most common checks are for the ISP address (unique number assigned by your internet service provider), e-maill address, home address and/or phone #. Your individual computer also has it's own specific ID that is logged when accesssing a site (cookie).

        If, as you say there was no attempt to do more than create a single unique account at each casino is it possible that anyone wlse in your household also plays online? Another unlikely scenario, but one i triggered myself, is your wireless secured? I logged into my casino one day using a public free wi-fi hotspot in New york city once and the ISP was flagged as having multiple access atempts, which locked my account.

        Fortunatly for me i was able to provide the live support both my primary ISP number as well as the free one I had used and after about to weeks of back and forth was able to unlock the account.

        I will say the old adage about more flies with sugar rather than vinegar is sound advice. Take the ime to find your ISP number (Internet connections tab on your control panel) and confirmation of the rest of your info. State this is the primary owner/user for this ISP (a copy of your internet bill should work) and that to the best of your knowledge it is the only authorised user of that account.

        be patient... but persistent. try to request a conversation with a casino Rep or manager... and keep your tone civil. it may just do the trick.
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        Imagin.ation

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        The email is saying maybe.. Same IP but different names and or/emails
        and that is what Jimb is saying as well..
        This did happen to me, her signing up, same casino different name and emails, which led to me having a duplicate by reading my IP only.

        Maybe have you logged in a casino through no download and made an account?

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        genenco

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        "Today, most of the good people are afraid to be good. They strive to be broadminded and tolerant. It is fashionable to be tolerant but mostly tolerant of evil and this new code has reached the proportions of demanding intolerance of good."
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        I'll admit, I am also on a wireless and I pay nothing. Why? Because the owner of it has not encrypted it.

        Yes, I too "Could" run into this problem I guess, but haven't. Unless either they start gambling or they move away...Or even worse, figure this out and encrypt..

        Boy that would suck.
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        Booo73

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        Before Rival left the Canadian market I had the same problem.  I was a regular depositor but as soon as I made a withdrawal at a couple of them I was marked as a bonus ineligible and no more promotions for me.  They gave me no reason for it at all.  They just kept saying their security system flagged my accounts. Not too upset that I can't play there now lol.

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