NO PAYOUTS from RICH REELS

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    Last post ago almost 6 years by -KelownaStud
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    XrayLogic

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        XrayLogic

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        04-Feb-11  WATCH OUT!

        RICH REELS Casino (Villento Brands) has now TWICE FAILED to PayOut!  In October 2010, they ho-hummed around for over 30-days saying that I somehow entered wrong payee info (untrue)... and finally just reverse-deposited back to my account. ( BTW, I've been a customer since 2008, TRRR01667269)

        Same excuses now with a 28 December 2010 withdrawal.  Casino waited 14-days after withdrawal date to start whining that something must be wrong with my payout information (which I triple-proofed before I requested the deposit this time!).   Then, casino reset the "5-15 Business Day" payout shot-clock, assuring me that this go-round everything would be A-OK. I sent them emails on each of the final 5-days of this second go round (telling them I was skeptical) -- only to receive glowing assurances of imminent world peace.  Now, after 35-days, their still fumbling around and not taking the issue very seriously (I hinted to them that if they were *really* interested in customer service...they could use something as ordinary as Western Union to expedite the $4300 payout to me; of course that went *swoosh* over their heads!).

        Really sad;  a MicroGaming site too!   Two years ago their withdrawal service was *extraordinary*; now, the casino (1) couldn't care less about fulfilling their  "5-15 Business Day" payout promise; (2) allows their eCash Vendor to control their business; (3) frequently extends the ending-date of their twitter/facebook/online promotions (if they even payout on those promotions... I've never won anything); and (4) apparently sends folks scurrying to check all their fingers after making handshakes.
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        blueday

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          I'll contact the rep XrayLogic- I make no promises that I can help but I surely will try for you.

          blue
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          blueday

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            The rep has responded and is looking into it and will come back to me asap.

            blue
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            blueday

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              This is the reply (which you probably already know)

              "I have been liaising with our retention department.

              They have informed me that TRRR01667269 payment rejected for unknown reasons.



              As a result, a ticket was logged yesterday with our processing company.

              Currently waiting for feedback so we can re-issue payment."

              When I hear some more, I'll let you know.

              blue
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              BIGLEAN

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              ***** Never take the BLAME nor the CREDIT for something you did not do*****
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              This is very bad news for this casino group! What is going on???
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              blueday

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                SLOT JUNKIE!!! wrote:

                This is very bad news for this casino group! What is going on???


                I don't know Slot Junkie, but I'm hoping they will resolve this problem very quickly.

                blue
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                Kspencer

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                Good to know, I will not make any more deposits here until I hear this issue has been resolved.
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                blueday

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                  According to the rep, two payments have been issued.  This is what was said:

                  "As of 09/02/11, two payments have been re-issued accordingly to the player in question."

                  Can you confirm this XrayLogic?

                  Thanks

                  blue
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                  blueday

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                    blueday wrote:

                    According to the rep, two payments have been issued.  This is what was said:

                    "As of 09/02/11, two payments have been re-issued accordingly to the player in question."

                    Can you confirm this XrayLogic?

                    Thanks

                    blue


                    XrayLogic.  Can you confirm that you have now received payments?

                    Thanks so much.

                    blue
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                    XrayLogic

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                    Apologies for not updating here sooner (I was mending some of the aftermath).

                    Thankfully, I received two of the three payments into my bank account on 13 Feb 2011.  The problem stemmed from using a "direct-deposit/ACH" routing number instead of a Wire Transfer number.  The problem was compounded by the casino's eCash processor's repeated insistence that I was providing an "invalid account number"... which placed us into a revolving "5-10 Business Day" payment loop that always landed in the same place (i.e., no payment).  Finally, Thankfully, the casino spent some quality time with me on the phone...  and after detailed discussions with my bank we concluded that we should try the Wire Transfer route and "see what happened" (the "direct-deposit/ACH" route had worked successfully in the past... and the account number remained unchanged throughout).

                    Thus, I'm a much happier camper and this thread topic may be closed -- A MILLION thanks to the *incredible* assistance by Blueday and others here at LCB!
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                    blueday

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                      So glad it's resolved now XrayLogic.

                      I hope you get the 3rd payment soon.

                      Thank you for your kind words.

                      blue
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                      -KelownaStud

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                      Glad to learn of your success   Just over a year ago, my last withdrawal from Rich Reels proccessed in four weeks with very little difficulty.  However, I sensed a fundamental shift.  The bonuses dropped off significantly and the customer service has dipped to lows only experienced with a different MG group.  I hope your future withdrawals go more smoothly.

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