04-Feb-11 WATCH OUT!
RICH REELS Casino (Villento Brands) has now TWICE FAILED to PayOut! In October 2010, they ho-hummed around for over 30-days saying that I somehow entered wrong payee info (untrue)... and finally just reverse-deposited back to my account. ( BTW, I've been a customer since 2008, TRRR01667269)
Same excuses now with a 28 December 2010 withdrawal. Casino waited 14-days after withdrawal date to start whining that something must be wrong with my payout information (which I triple-proofed before I requested the deposit this time!). Then, casino reset the "5-15 Business Day" payout shot-clock, assuring me that this go-round everything would be A-OK. I sent them emails on each of the final 5-days of this second go round (telling them I was skeptical) -- only to receive glowing assurances of imminent world peace. Now, after 35-days, their still fumbling around and not taking the issue very seriously (I hinted to them that if they were *really* interested in customer service...they could use something as ordinary as Western Union to expedite the $4300 payout to me; of course that went *swoosh* over their heads!).
Really sad; a MicroGaming site too! Two years ago their withdrawal service was *extraordinary*; now, the casino (1) couldn't care less about fulfilling their "5-15 Business Day" payout promise; (2) allows their eCash Vendor to control their business; (3) frequently extends the ending-date of their twitter/facebook/online promotions (if they even payout on those promotions... I've never won anything); and (4) apparently sends folks scurrying to check all their fingers after making handshakes.
NO PAYOUTS from RICH REELS
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