Nogabet took 8000 euros, no response for 3 weeks

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    Last post ago over 4 years by ValDesMalDes
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    alfreed

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        alfreed

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        I was playing on a cashback bonus at Nogabet and had ran my balance up to an amazing €8000. The next day I logged in again, and all of a sudden my entire balance disappeared when I made the first spin on a slot. 

        Nogabet has not provided any explanation now and it's been almost 3 weeks. They don't reply to any emails, and live chat appears to be on a permanent break (It says "back in a few minutes", and it's done that for three weeks if not more).

        Anyone else had contact with their support in the last weeks? I'm afraid these guys have skipped town (wherever that is) and taken player money with them!
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        anfransen

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        I am nt sure about that...deposited once there for their 100% deposit bonus but lost all.
        Usually NetEnt casinos are good...i think i chatted with the live help before.
        hope your case can be solved ... Cheers
        do you check ur betting history, if any? screen shot and post it here
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        LuckyRJ

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        alfreed wrote:

        I was playing on a cashback bonus at Nogabet and had ran my balance up to an amazing €8000. The next day I logged in again, and all of a sudden my entire balance disappeared when I made the first spin on a slot. 

        Nogabet has not provided any explanation now and it's been almost 3 weeks. They don't reply to any emails, and live chat appears to be on a permanent break (It says "back in a few minutes", and it's done that for three weeks if not more).

        Anyone else had contact with their support in the last weeks? I'm afraid these guys have skipped town (wherever that is) and taken player money with them!


        im so sorry to hear this alfreed, and that is very odd in deed, i dont know what happened there then, i really hope this gets sorted very soon for you, i dont know what else to suggest if they havent emailed u back, maybe someone else on this forum may be able to help but im not sure, all i can suggest is keep trying to contact them, and get a copy of your balance before that spin on that slot, it will be in your history in the casino, if they have that feature the players can access

        gl, keep this thread updated

        LuckyRJ
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        alfreed

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        Here is the game history of my last spins:



        Last spin I had a balance of 8561.70, but the money disappeared into thin air. The transaction history (deposit/withdawal) shows nothing about any transfers, withdrawals or removal of funds. The only thing showing in the transaction history is my deposit.
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        anfransen

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        errr the last one is 8561.70...then it doesnt show that ur current balance drops to 0?that would be better if shown
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        NogaTeam

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        Hi Alfreed,

        First we apologize that you have not received any correspondence from us. I will look into this personally as we pride ourselves on our excellent response times and customer service in general.

        Secondly, I will also have a look at what happened to your balance once I am back in the office on Monday. From what I can tell it seems like a bonus validity issue, in other words when the cashback was credited to you, there are a time validity attached to it and this probably expired.

        I can assure you there is nothing malice other than that...so will solve this for you in the coming week. If it happens to be the validity as I am guessing, we will be happy to return the full balance to your account:-)

        So once again, apologies for the error if indeed it is one,..and one of our Support guys will be in contact with you this week.

        Regards,

        The NogaTeam
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        LuckyRJ

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        Thank you Alfreed for that info, and thank you Nogateam for the reply,

        lets hope this can be frixed for you now there is a rep here

        gl alfreed

        LuckyRJ
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        blueday

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          I look forward to the update to hear you got your money back.  Good luck.

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          alfreed

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          NogaTeam wrote:

          Hi Alfreed,

          First we apologize that you have not received any correspondence from us. I will look into this personally as we pride ourselves on our excellent response times and customer service in general.

          Secondly, I will also have a look at what happened to your balance once I am back in the office on Monday. From what I can tell it seems like a bonus validity issue, in other words when the cashback was credited to you, there are a time validity attached to it and this probably expired.

          I can assure you there is nothing malice other than that...so will solve this for you in the coming week. If it happens to be the validity as I am guessing, we will be happy to return the full balance to your account:-)

          So once again, apologies for the error if indeed it is one,..and one of our Support guys will be in contact with you this week.

          Regards,

          The NogaTeam


          Great to finally get through to someone. I hope things get sorted out on Monday then.
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          alfreed

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          Well, Monday was very optimistic. It's now Thursday and my problem is not resolved, nor have I heard back
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          blueday

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            I see NogaTeam has not been upgraded to a casino rep (as yet) and would normally have been by now, given the amount of time on the forum.  I wouldn't hold your breath alfreed!  Might be worth chasing him or her up though via pm.

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            alfreed

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            6 Weeks now and still nothing. No money, no response. It's becoming clearer and clearer that this is a deliberate theft of funds.

            I have done some research, and apparently Nogabet is a white label operated by a company called EveryMatrix. Nogabet operates under EveryMatrix' license in Curacao. I wonder if there is any way to get into contact with them at a higher level?

            Meanwhile, I filled out a complaint at http://www.curacao-egaming.com. Not that I have high hopes for them, but worth a shot. I'm far from ready to let this amount of money go.
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            blueday

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              I think you have done the right thing alfreed.

              Keep us posted.

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              LuckyRJ

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              im so sorry alfreed, i hope u get a reply soon,

              may i also say, 3dice is operated in Curacao too and 3dice is very very great casino, so not all casinos based in Curacao is bad

              gl

              LuckyRJ
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              NogaTeam

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              Hi alfreed.

              Your bonus balance that was credited to you has been returned to your account. Unfortunately, you did not wager your bonus in the required bonus validity period and therefore the bonus balance expired. Usually we would not re credit this bonus, but we have made an exception for you.

              We now consider this matter closed.

              Thanks for playing with NogaBet...Good Luck and Enjoy

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