non payment locopanda casino 40,000$

hello everyone,

maybe you can help me on this. i played at locopanda casino few months ago, had a nice play and finished with almost 40,000$ (i think it was 39 and something).

they asked for documents, i sent them, they started paying but very slowly, about 1,000$ every two weeks or so.
i managed to get 10,000$ but now they decided they are not paying me anymore. i sent them an email and talk to them over the phone, they say they have some kind of investigation going on.

it's been more than 1 month and they haven't paid yet, what is this investigation story? why is it taking so long? i think it's just an excuse not to pay.

can someone help me on this one please?

Hi Kenny,

you can contact them directly here : Grand Parker | Loco Panda | Classycoin | Onbling

Zuga

i smell a scam here, i respect the reps of the forum, but i smell a very rogue scam. I checked all the forum threads almost, always when someone has a BIG win, the casinos never pays! what is happening nowadays with all the casinos, except a 5% of them, they dont pay jackpots or BIG wins... they always have some weird reason not to pay.... im so mad about this, because if this happens to me i go and i kick their as###### to get my money. But most of times they dont have a base , u dont know where they are, i dont know... i hate when this stuff happens, if u deposit is because u wanna win money, if you win little they pay cool all fine, if you win BIG they have all the excuses in the world to NOT pay.

Like i said, i hope this wont happen to me... or i will make them suffer so bad.

i have seen alot of big wins and no payouts (for me i think i will google the casino first to see if this has happened,then deposit so if i win big ,it will be easy sailing gl

hi Kenny, I am following your private message and will get back to you..


Thanks / Matt

Im feeling very sorry for the ones who are winning big and not getting paid. Just know that once you have had this happen be sure to do alot of research on the casinos before playing with them, its worth the time and effort when it comes to a big win. I hope all that are expecting to get paid gets paid.

Hi everyone,

It seems Matt can't help me on this, the casino is withholding my withdrawal for almost tow month now and all they can say is that they are doing some investigation.

What are they investigating? The assassination of Kennedy? It's just a regular player entering locopanda casino and winning in slots.

Maybe they have financial problems and they decided that withholding my money will enable them to withdraw from the casino? Maybe it's all a big fonzy scam in which the players can only lose?

I don't know, all I know is that locopanda casino rubbed my money and I am pissed off!!!

andhere I thought Loco Panda was one of the good guys

we need to start holding the casinos accountable for what happens.  This is unacceptable.  if the casino has information that justifies these actions then they need to be disclosed.  we are allowing the casinos to get away with this by not doing anything.  LCB staffers,  i know you this is an affiliate site,  but where do you draw the line as what is acceptable and what is not.......some of the casino reps that do respond to issues are repeatedly caught in lies and untruths and yet LCB does nothing.  Where is the line drawn?  what does a casino have to do to get called out.  I think we need to stop forgiving and start making these casinos accountable for their practices.  am i wrong on this???

Locopanda is related to winpalace I believe.  They are run by the same people as GoldVIP club, so actually the OP was lucky to get the 10K from them.  I doubt this group will ever pay a penny more.  It's really unfortunate, but you have to be very careful where you deposit online.  There's alot of criminal running these online casinos and know that nothing, absolutely nothing can be done about stealing players winnings.

hopefully this will get resolved because we in the usa are running out of places to play amp;
jc seems to be a good group but their min. cc deposit makes me cringe 

lips,  it is just frustrating to me because it seems we hear the same stories over and over with the same excuses from the casinos over and over.  some of the reps use excuses that a moron would find offensive and then , as you said,  the issue is put to rest only to happen again in another week....same scenario as before...it seems to me that  the casino representatives would want to prove how good they are with facts and not just vague answers pertaining to nothing that is important.  My point wasnt exactly that i thought LCB staff does nothing (as we all know that none of these players would have gotten paid without your help) but i wish that the staff (even in private) tell some of the reps to tell the truth or change their excuses because they are so worn out.    the players need to follow up and the casino reps need to be honest and follw up.

how about in addition to hearing from the player that Matt could not do anything, we hear from Matt as to why this player is not being paid..we can choose to play in a casino that has a warning sign and if we are not paid should then limit our bitching about it but when it is a casino that does not have a warning sign they need to let us know why this player was not paid..I for one will not deposit at Loco Panda until I hear more about this..part of the thrill of playing is the idea that we may win big and when we do we expect to be paid for that win..this makes me ill to think LocoPanda is not paying this player if in fact it was a legitimate and unless I hear otherwise I will assume it is..

personally I think the LCB staff does everything in their power to get things resolved but when there is a rep on LCB and they do not do anything to help a player out then what exactly is the point of the rep?

I hear what your saying masskat but for a rep to report why a players is not paid could be tricky because if it is for reasons that a player committed fraudulent activity for example or has multiple accounts that is in many cases a private issue policy between the casino and the player.

I am in no way suggesting that is the case here and don't really know why this player has not been paid. It can be difficult for a rep to discuss the reasoning and as we can see it was the player that said it was under investigation not the rep because it would be a breach of privacy.

Lips

Hi there all of you!

I was just browsing the forum and came on this thread. Actually didn't have any intentions to get invloved, but seeing posts like @masskat's and @dabidog's always make my fingers eager to start pressing the keyboard!

So, where to start from?

You want LCB staff to do something?! Ahhhh, ok, but what exactly???
Do you have 129 reps on your demand here? - YES!
Do you have the ability to speak and write and share anything without being censored? - YES!
Do you have dozens of threads and topics, dedicated to casinos to avoid? - YES!
Do you have a casino warning list? - YES!

On the other hand:
How many of us are fully aware of all the casino terms and conditions or at least spent a few minutes to get a glimpse at them, before making any deposits and starting to play?
How many of us know exactly what to do if an issue occurs, like the one @kenny861 is having? Do we know our rights, our duties? Or we just run immediately and start crying in the nearest forum?
Why most of us are expecting someone else to do their job when a trouble came, but no one is looking for help when all this was starting, I mean when registering, depositing and so on?

So, I guess most of this is due to gambling psychology, but IMO it is time for those of us, who really care about their money to draw the line! And the line is so simple to follow!
You know everything about a casino(make a research, read all the T&Cs, consult if necessary and etc) - you got your time, free of troubles and unpleasant emotions!
And on the countrary, you don't know anything about a casino, jumped in it...and got burned of course!
Until there are plenty of players counting on someone else to stop the bullets there will be plenty of rogues, scams and whatever you may call all these casinos, relying on cheating people!

@kenny861

Have you tried to submit an unofficial complaint across any of the other major gambling portals and look for their mediation in resolving your issue?
Have you tried to submit an official complaint against LocoPanda casino here:
http://www.centraldisputesystem.com/form.asp?casinoID=1057
Have you tried to look for a help, from the organization, which gave the Milore Limited Curacao (owner of the LocoPanda casino) a license to operate?

Most of the rogues rely on the players luck of knowledge! So, I hope you will draw your conclusions and will start to seek for even more information prior any registration, my friends!
Wish you luck!

Hi LCB'ers

In regards to Loco Panda issues I have asked their rep Matt to assist this members to which he originally responded.

I'm still to get an update as to why this delay and why this account is being investigated. And as Lips said sometimes casinos don't want any private data to be posted in public.

I will send Matt a follow up and see to get an update.

Now to those who said that we are not doing enough or could do more I have to say that a lot of things are conducted dbehind the scene. It just the way it is and not always things can be posted in public.

Now Ive talked to Lips to see how to improve our complaint system and keep all membership up to date.

This especially refers to those members that post a complaint only never to return and give us an update. So to others it may seem that nothing was done when in fact it was their responsibility to keep everyone in the loop.

Now I won't repeat what Lips said and what was explained many times before.

I also have to stress that sometimes it takes a lot of time to resoslve some issues and that there is more than it meets an eye in the first place. Especially if it's a more complex case where we need to gather an evidence from both parties for which you'll agree takes time.
And some of this collected data simply can't be posted in public. 

And yes I agree some of the Reps should be more diligent when replying on forums but it's not like this is their only duty. Granted that we do let them know how important is to be active and transparent. 
But this is something that we do not have control over and in such cases we try to resolve issues directly through emails etc.

Most of the complaints are tied to withdrawal delays ( some justified some not ) and that is unfortunately a legacy of living in the time of the UIGEA ( unlawful Internet gambling act from 2006 ).

And all US facing casinos are experiencing the similar processing issues that are causing theses delays at times. Granted that some are faster to pay and some not and for that reason we have warnings about those that don't pay in timely fashion.

Please have in mind that in numerous cases players have either breached terms and conditions or tried to defraud casinos. They are using our boards simply to put pressure on casinos even when there is no grounds to get paid.
And I understand that original reaction by our members is to support such players but what they are doing is nothing but abusing our boards for a personal gain.

Please note I'm not referring to this specific case as I do not have all the info and at this time I do not wish to speculate about this case.

I'll keep you posted.
Cheers
Zuga

Hello Everyone,

To begin with--I would like to tell you that I didn't even know this thread developed to what it is right now. The reason--we have a dedicated forum section which we check at least once a day and reply to all inquiries -- Please use it to post about our group as it will be the fastest in resolving anything.

In addition, most of the issues we try to resolve for the members here contain private info's and are replied via private-messages. So we will appreciate if you at least tell me if you are happy or not with the outcome of whatever situation we are handling. Here, for example--I didn't know that:
A. this thread has developed--and:
B. The player was NOT contacted by Loco Panda--we just didn't know that.

About LCB -- members should know that the management of this forum are doing the most effective job I've ever experienced in handling/taking care of their members in terms of issues and complaints-- so please don't take anger that should be aimed at us--at them. They are doing what they can and doing it better than others.

In terms of associating us with other groups and guess-posting about payouts and withdraws--Guys, please public post responsibly. There are members of this forum alone withdrawing tens of thousands monthly which is evidence of fair-play.

As far as the original poster and our $40,000 issue-- $10,000 were paid--I will re-check what happened to the rest and come back with more insights.
We should all know though, that there are privacy concerns when it comes to posting in public.

I promise to check again and come back to you.


Thanks,


MTT

well I hear ya Lips but I have to disagree..if a player wants to post the complaint on here for everyone to see then they should know that the response from the casino will be posted as well (ie ; they did not follow rules ect..) though I think you are saying that because of a privacy policy then it is not allowed? by the forum or by the casino?  It has to be a 2 way street-if you have a valid complaint about a casino and post your complaint for everyone to see then you owe it to the forum to also post the updates and the end result..otherwise it would be very unfair to the casino

bigdog it is refreshing to see someone standup and question this casinos. For too long players has allow them to get away with anything and everything. A real players union needs to start. Only then will this force these casinos to run a better ship. Bonus wagers will quickly become back to 10x and all allowed games. Cashouts will be paid full and in timely manners. But as long as we are unorganized. They will continue to treat us like addicts.

Hi guys,

I'm in contact with Matt and there is definitely more than it meets an eye regarding this case.

At this point I'm not in liberty to disclose more info but rest assured I'm on it and will keep you updated.

Now I have to stress again not to jump to any conclusions for the reasons Lips and I already explained.

Cheers
Zuga

something tells me once the industry is regulated we wont have to deal with situations like this so often........

thanks Lips..I get it now

Hi everyone,

A quick note, after two month I finally got paid 1,000$ just yesterday.

I would like to thanks Matt and the rest of the forum members for your support, hopefully it's the first step in paying me my entire winnings.

Hey anyone notice that the person responsible for making this thread has not been back? If i was out 40g's i would not let this die. As soon as suspicion of who is right or wrong came up kenny81 never returned to post updates hmm.

Matt is the person who should be setting the record straight here....no personal details needed.....just the facts

he just posted an update earlier today

My bad i missed the post sorry bout that Kenny81. Glad you got some due dough back and keep us up to date on how it goes on the rest.

Lots of these kind of posts just ends with no resolve or finish...

That is one casino I have never trusted.  I removed them some time ago..

Just a quick aside (not to derail, but it does apply to a couple posts in this thread): Wiiners DO get paid, from reliable, honest, accredited casinos.  I got a nice $1700 WD this week from GoWild, hassle free. A friend of mine cha-chinged a sweeeet 17K and it hit her account (not GoWild btw).

Remember, it may 'seem' casinos arent paying, because those who aren't getting paid are posting their complaints and seeking resolutions, so you're getting a skewed view. When someone wins, gets paid, no complaints, often they don't post at all when all is well and good, possibly because, they arent members, they don't like broadcasting big wins, and well, it's the nature of humanity (more people like to point out the bad things, not the good). The point is, thousands of players are getting paid every day. If they weren't, there wouldn't be so many popular casinos and the winners screenpage wouldnt be so long (lol)

It's the nature of a casino, to favour the casino over player, in terms of winning but there are the lucky few who do well. Keepn trying, play within your means, read the reviews, stick to the 'good' casinos

Hello everyone,

Long time now see…

After the so called investigation last year Locopanda casino continued to pay me 1,000$ every two weeks or so but now they locked my account with about 9,000$ still remaining.

I thought it was some kind of mistake so I went to the live chat and they told me
"Your account was closed due to management decision. I'm sorry, I have no more information to share ….I have no more information, sorry"

This casino is something, I won almost two years ago, It paid so slowly and now decided to stop paying, basically for no reason.

Really frustrating…

zuga,  can you please forward this to Matt,  this cant be for real.

just a quick update, Matt got back to me and looking into this. I believe he would be making comment after he collects more info.

Hi Kenny, I am waiting for answers, unfortunately some people who give me answers are currently away, I'll do my best to get back to you asap.

Thanks!

Hello everyone,

Long time now see…

After the so called investigation last year Locopanda casino continued to pay me 1,000$ every two weeks or so but now they locked my account with about 9,000$ still remaining.

I thought it was some kind of mistake so I went to the live chat and they told me
"Your account was closed due to management decision. I'm sorry, I have no more information to share ….I have no more information, sorry"

This casino is something, I won almost two years ago, It paid so slowly and now decided to stop paying, basically for no reason.

Really frustrating…

i find not satisfactory to receive $1000 at 2 weeks from a 40K winning. i believe a casino must pay all in once or in maximum 5 installements. they must have a back-up cash for jackpots but obviously they dont.

last year a local player won 17000euros at betfred at life beach slot or something like that. he was on tilt of a local forum after not receiving his money after 48hrs + 3 days bank process. he got his money after 12 days because of bank fault. it was paid all in ONCE, how it should be IF YOU, CASINO, ARE RUNNING JACKPOT SLOTS.

40K are a lot of money but at least a 20K back-up cash must be stored in any case.
anyway, for how this site looks like, the OP should be happy even with this payment method. all i know if is i ever want to play big bets hoping for jackpot, i will choose england based ipoker websites such as betfred, william hill, winner poker, vernons etc. the real casinos reliability is when they pays big with no delays in few installements!

During the course of the investigation into this player, the casino’s fraud department found that the player had a number of multiple accounts with Loco Panda—which constitutes an explicit breach of the terms and conditions which all players must agree to when joining. The specific clause in the terms and conditions states as follows:

.15. Players are allowed only one active account. Winnings will only be paid to players having one account per household, computer, IP address or business address. Abuse of this requirement voids all winnings.

Moreover, the fraud department also found irregular win amount on all of the player’s accounts, indicating possible fraudulent activity.

Furthermore, I take issue with your conduct—using LCB to recklessly mudsling and badmouth our business is counterproductive and unacceptable, in my opinion.

Hello everyone,

Long time now see…

After the so called investigation last year Locopanda casino continued to pay me 1,000$ every two weeks or so but now they locked my account with about 9,000$ still remaining.

I thought it was some kind of mistake so I went to the live chat and they told me
"Your account was closed due to management decision. I'm sorry, I have no more information to share ….I have no more information, sorry"

This casino is something, I won almost two years ago, It paid so slowly and now decided to stop paying, basically for no reason.

Really frustrating…

so did he get paid 30K before you figured this out? or was this all a lie, and how lacking is your fraud department if a "suspected" fraud player still signing up??  still alot of unanswered questions here please fill us in