Not a nice thing to do

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    Last post ago about 7 years by Imagin.ation
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    • Started by
      Mighty! Member
      3007
    • last active 4 months ago

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      • Avatar 10150
        • Started by
          Mighty! Member
          3007
        • last active 4 months ago


        I get up this morning and check my email. One email has this for a subject line:

        Dalbert, 75 free, 10 minutes play  Today only


        "Ok That's interesting" I thought and went to the casino. There was nothing in the promotions page saying or referring to this. I then opened the email.

        Claim your 50% Match up to ($€£)100 F-R-E-E - All Games bonus
        Once completed, receive ($€£)75 F-R-E-E, 10 minutes F-R-E-E play. Beat the clock and keep your winnings up to ($€£)75.

        Gee, thanks alot RR for a bit of bait and switch or just a big fat LIE!!!

        I did email them back letting them know this was NOT an acceptable pratice and I shall ponder further my relationship with them.

        Underhanded kind of crap like this I expect from the Vegas Tech group, not from a Rival with good credentials...
      • Avatar 16493
        • Replied by
          Jr. Member
          99
        • last active 2 months ago
        I received the same email- yeah, it is very misleading. I thought they were giving a free chip too.
        I checked out their deposit bonuses, anyways, and they are actually pretty decent.
        Very low playthroughs compared to most of the other Rivals I've been playing at (bonus not withdrawable though).
      • No avatar a78
        • Replied by
        • guest
        • offline
        lol, i get dozens daily with a header 'free'...until I open the email
      • Avatar 10150
        • Replied by
          Mighty! Member
          3007
        • last active 4 months ago
        Well, they did respond..

        "It is stated in the email"

        Yeah it is! But the subject line is MISLEADING!!

        I told them they'tre just a buncha cheats and they lost me as a "Customer" I get no BS like this from 3 other rivals who treat me right.

        SCREW RUBY ROYAL
      • No avatar a78
        • Replied by
        • guest
        • offline
        yup, sometimes it's so vague, i don't know til i go to the site and talk to a rep or read Tcs and Cs...often ill re-download a casino thinking I got a real goodie only tofind itdoesn't apply to me, i don't qualify or has a dozen deposit terms...grr..lol
      • No avatar normal
        • Replied by
          Full Member
          225
        • last active 7 months ago
        Yes, I got the email and thought I got $75 free. They pulled the same crap last week. I have not played there and I have no intention of doing so. They are not very honest about their offers so how would they be about anything else.
      • Dido
        • Replied by
          Hero Member
          938
        • last active 7 months ago
        i got this email too---tought i had 75 free----nope
      • Avatar 17011
        • Replied by
          Super Hero
          1541
        • last active 4 months ago
        Hey at least they clarified this time.....the first email I got from them just said $50 and 10 mins to play...contacted support and was told I get it AFTER I deposit.....now they say it in the email!!
      • No avatar normal
        • Replied by
          Mighty! Member
          4840
        • last active 9 days ago
        Genenco.. i got the email too.. another one they had for 50 "f-r-e-e"
        stated with the daily christmas bonuses for i think it was dec 10th people
        were waiting for it, when dec 10th came it wasnt there..just skipped dec 10th's
        christmas bonus, but but all others were there, i loked and looked and could not find anywhere where it said you had to have deposited a certain amount to recieve that bonus which was listed one of the daily christmas bonuses.. had to log in goto chat and ask about it, then there was we told
        "ooh for this bonus you must had to of deposited 30 dollars"...
        email didn't mention it niehter did the terms for the christmas bonus, i was so angry for myself and others that were waiting for it to be mislead on a christmas bonus.. (that all other bonuses anyone was entilted to) but not this one!!!!

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