Not too sure about Sloto Cash

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    Last post ago over 4 years by caseyk
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    destro33

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        destro33

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        I deposited $25 about an hour ago.  I noticed two charges came through on my card for $24.98 each.  They have different Transaction IDs.  I contacted their support chat.......



        Camilla: Welcome to Casino Support. How may I assist you today?

        destruct33: I made a deposit and it went through twice

        destruct33: it was just a few minutes ago

        Camilla: are you playing in our Rival or RTG version?

        destruct33: RTG

        Camilla: May I please have your account username (login) or email address?

        destruct33: login is destruct33

        Camilla: Let me check your account. One moment please.

        Camilla: I can see 1 deposit of $25.

        Camilla: that was done at 2.08 a.m

        destruct33: well I have recieved 2 emails in a row just a few seconds apart for deposits

        destruct33: I would not question it but they have different Transaction IDs

        destruct33: both charges are for $24.98

        destruct33: I can give you the IDs

        Camilla: What I see in the system is:

        Camilla: DF-Credit Card Deposit - Transaction requested

        Camilla: Tracking info: 11670230, DF-11670230,

        Camilla: DF-Credit Card Deposit - Transaction approved

        destruct33: What name will Sloto Cash show up as?

        destruct33: Do you show a Transaction ID?

        destruct33: ***********************    **************************

        destruct33: Those are the IDs that went through

        destruct33: two charges appear as backuphomebusiness

        destruct33: I recieved the emails at 2:09am

        destruct33: My account is now short by $25

        destruct33: Anybody there?

        destruct33: Hello?

        destruct33: Both charges are pending. If you tell me that only one will go through, I can accept that for now.

        destruct33: Hello?

        destruct33: Hello???


        Been 20 minutes since she last responded.  WTF?!?!?!
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        destro33

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        I got Disconnected after another 10 minutes of silence.  Tried logging into the casino again and it just hangs.  Finally able to get signed on but chat is not functioning anymore.  Don't know if this is intentional or technical issues on their end but doesn't matter because I don't think I'll be playing there again.  My faxback email was being bounced back too.  I noticed others had that issue.  I guess I am out $25?????  Maybe their processor is double charging and only one will go through????  I'm annoyed and tired.  I guess I'll wait and see if both charges go through or not.  Just tried chat again and the window just disconnected after I entered my info.  I can see where this is going for me....ugh!
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        blueday

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          Sorry to hear this Destro.  I hope it's just a glitch and you get one of your $24.98 back.

          Their chat is up and running now if you want to speak to them again.

          blue
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          destro33

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          Thanks blue.  I'm chatting with them now.
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          destro33

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          Well....they asked me to forward the email alerts i got to show them i had $50 pending. I forwarded the emails to them.  As long as 25 of the 50 gets released back to me, I'll be happy.
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          blueday

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            destro33 wrote:

            Well....they asked me to forward the email alerts i got to show them i had $50 pending. I forwarded the emails to them.  As long as 25 of the 50 gets released back to me, I'll be happy.


            Sounds like you may have this problem in hand Destro.  Do please keep us posted and good luck.

            blue
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            destro33

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            Yesterday I signed in to check some things out. I asked chat about the $31 ND.  So after they checked my account they told me it was a welcome bonus and I had already used the $7 bonus so I couldn't get the $31.  I told them I signed up through LCB but it didn't matter. I figured no big deal.  I signed out during the chat so when I tried signing back in, I noticed it said my account was invalid. I told support this and he said I would need to reboot. I didn't bother since I know better. Too my surprise, they had deleted my account. I thought maybe he did it so I could sign up again and redeem the $31 ND. So...I signed up with the same exact info and was able to redeem the $31 ND. When I tried to sign on again today, I got a message saying I was not allowed. Oh well...not going to bother since I'm probably seen as a trouble maker I guess. I've made some deposits since my first posts so go figure.
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            destro33

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            By the way, I asked them if the double charge on my cc was a fluke after some back and forth emails. I mentioned that I wanted them to verify a double charge wouldn't happen again and I never got a reply.  They were nice in the email exchanges but they never answered my question. They only insisted that they had a record of only 1 charge and that's all that would be charge to me. I called my bank and they told me they would release the hold when the time expires on it. I did get it back but it's still the principle of it. The charges we're a few minutes apart according to the bank.
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            blueday

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              destro33 wrote:

              By the way, I asked them if the double charge on my cc was a fluke after some back and forth emails. I mentioned that I wanted them to verify a double charge wouldn't happen again and I never got a reply.  They were nice in the email exchanges but they never answered my question. They only insisted that they had a record of only 1 charge and that's all that would be charge to me. I called my bank and they told me they would release the hold when the time expires on it. I did get it back but it's still the principle of it. The charges we're a few minutes apart according to the bank.


              Glad you got it back but it really isn't acceptable that it went through twice in the first place.

              From their actions, they obviously don't want your patronage so best to steer clear destro.

              Thanks for the update.

              blue
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              patrickcrain

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              Destro33,
              It is no accident, they are intentionally stealing from players.
              I have been waiting for a month for my 1500.00 wiretransfer withdrawl, along with many other people.

              And, while awaiting my withdrawl, they ran my card up with 4 additional charges. And assured me they were only pre-authorizations and not real charges.... Which was obviously a lie.  I will repost my other forum topic below.....
              ___________________________________________________________

              Not the news I was looking for...... Still no wire transfer from Slotocash/Deckmedia.

              And, to complicate things.
              They have now overbilled my credit card, and POSTED 4 deposits I did not have credited to my Slotocash account. After assuring me they were= pre-authorized transactions and not real deposits.    What a joke, now they are stealing from me. And when I called my bank, they informed me I must get a police report to have them reversed.... What a nightmare this casino is......
              _____________________________________________
              Dear Patrick,

              We are extremely disappointed that the funds have not yet hit your account, along with many other members.  Unfortunately we are at the mercy of the payment processor. We were told that the funds were delayed due to compliance checks and that our members would get the funds on Monday.  All I can do is apologize and confirm that the funds were processed and no matter what,  you will get the funds owed to you.

              Please feel free to contact us if you have any additional questions.

              Sincerely,

              Amy
              ______________________________________________________


              Dear Patrickcrain,

              I am contacting you regarding duplicate charges on your credit card. The transactions were denied but due to pre authorisation they are showing on your credit card statement in a pending state. The transactions will go to declined shortly and in the meantime we will contact our credit card processor to push the transactions to denied.

              We thank you for your understanding in this matter.

              Sincerely,

              Amy
              __________________________________________________________________

              As you can see, my bank account shows the 4 transactions posted.
              Slotocash/Deckmedia has LIED once again

              Hello SlotoCash,

              You advised that these pre-authorized deposits would NOT post.
              They have actually posted as withdrawls from my bank.
              I NEVER RECEIVED THESE DEPOSITS ON MY SLOTOCASH ACCOUNT.
              All 4 were declined, review my deposit history.......
              Yet your processor has posted these as actual withdrawls from my bank account.

              You owe my slotocash account these deposits, and the bonus rate offered as my 4th deposit....  What do you plan to do??

              Since you have no phone support this is rediculous and very frustrating.....  Patrickcrain


              10/31/2011   XX9398 CHK PURCH PIN 10/28 22:11 backuphomebusiness Nicosia backuphomebusi 39.97     
              10/31/2011   XX9398 CHK PURCH PIN 10/28 21:01 backuphomebusiness Nicosia backuphomebusi 39.97     
              10/31/2011   XX9398 CHK PURCH PIN 10/28 21:01 backuphomebusiness Nicosia backuphomebusi 39.99     
              10/31/2011   XX9398 CHK PURCH PIN 10/28 21:54 backuphomebusiness Nicosia backuphomebusi 39.99   



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              supersweep

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              Has anyone ever been able to contact this backuphomebusiness Nicosia via telephone?  If so, can you share that number or their web address?

              Thanks!
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              destro33

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              Sorry to hear all this.  I have been banned but sounds like its a good thing. I was never able to contact them by phone. I have a feeling they would have taken the money on the double charge if I didn't say anything.  I don't think any of this is coincidence. I hope it works out for all of you.
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              patrickcrain

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              For the record, a wire transfer from a slotocash processor did arrive for my withdrawl requested 3 weeks ago.

              As for the 4 transactions, I am told it was due to a bank timeout error.
              The funds cannot be reversed, and I have still not gotten credit to my slotocash account. Slotocash blames the processor.
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              tenho7

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              My experience: played with 31nd withdrawed 50 they asked me docs didnt sent them anyways they payed the 50 after 5days Then i decided to dep 25$ after i played they lockd my account.. Maybe because i havent sent docs dunno O_o
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              russ

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              I know this is a little late , But dont let these guys fool ya...Other emails Stated they would not refund Over 2 months, that they tried but the Processor refused there attempts ....I was told this......I cut the name out to save him  further troubles .....

              Dear Russell,

              Thanks for your email.

              Unfortunately the processors told me that they cannot refund more than what they already did.
              I tried to help you in this issue since the first day, but this is all what I can do from my side.
              I will send a report to the managers in regards of your account and I will check if they can do something else for you...hopefully yes.

              I do apologize for the inconvenience.

              Regards

              Deposits Department
              Rushmore Casino



              BUT after my own Sherlock Holmes field day I tracked down the processor and asked them what the deal was  and got this......


              Russell,

              Thank you for your call.  As you acknowledged in your voicemail message, Secure Bill Pay is the software used by organizations to process transactions, including refunds.  We do not have rules regarding timelines for refunds. That said, when our clients do process a refund, it will go into a batch each evening and out to the consumers' banks.  It is then the consumer banks that control how soon the refund is posted to the account- that can be within a day or two, but could take as long as 10 days to post.

              For further questions about refunds, you should contact the organization you paid and discuss their refund policy; or you may wish to contact your bank if this is regarding a specific refund you await.

              Thank you for contacting Secure Bill Pay,


              Secure Bill Pay
              e: dawn@securebillpay.net
              d: 866.610.9601 ext: 102
              c: 612.290.7185
              f: 866.610.9629

              www.securebillpay.net


              DONT LET THEM SNAKES FOOL YA< AND NEVER TAKE THEM FOR THERE WORD>>>>>THEY ALWAYS HAVE THEMSELVES IN BEST INTEREST

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