First off, let me say I have no issues with Slots Jungle at this point. I ran a $30 deposit up to $2k, played it back down to $1500, got my docs approved and cashed out.
This is where it get's odd. I cashed out via wire transfer which has a max of $3k and I did it for only $1500. Today (the 4th business day), I get an email congratulating me on my $500 cashout and that it had been processed. I rushed to my account and they put the other $1,000 back in the account.
I am wondering if their processor is only taking $500 max on wires right now? It was just odd how the email mentioned nothing of this. It is either that or they don't have the money, which I find unlikely.
Anyone have a similar experience with them?
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- Started by
- Jocan16
- at Mar 08, 12, 10:10:22 AM
- Full Member 225
- last active 6 years ago
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- Replied by
- dabigdog
- at Mar 08, 12, 10:26:04 AM
- Hero Member 751
- last active 7 years ago
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- Replied by
- hymacaw
- at Mar 08, 12, 10:26:58 AM
- Hero Member 717
- last active 6 years ago
THis is how they do business unfortunately which is why I quit depositing with them. This was an unacceptable practice they did with me as well, and after I whined enough..and got our rep involved here, they finally paid the remaining amount of my withdrawal which was $3000 total. They do this in hopes that you will play the money back. So be sure to go back in and reinitiate your withdraw because it is quite tempting to give it back to them
They NEVER offered any reasonable explanation for why they would only send $500. Another thing that was frustrating is that you then have to pay more wire fees to your bank for your additional requested funds, rather than just one, had they just sent it in its entirety.There have been many complaints on their casino support thread about this as well. Oh, and be aware that they may suspend you from using any more deposit bonuses once you initiate a large withdrawal...they did that to me and several other forum members. I uninstalled their casino and refuse to do business with this group. Good luck with your entire withdrawal!! -
- Replied by
- LhasaLover
- at Mar 08, 12, 10:28:49 AM
- Hero Member 847
- last active 6 years ago
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- Replied by
- Jocan16
- at Mar 08, 12, 09:09:22 PM
- Full Member 225
- last active 6 years ago
I immediately replied to the original email and have yet to receive a reply. I have also sent Daniel 2 pm's since then which have gone unanswered.
I can live with them saying the max is $500 per cashout, but to claim 3k and give no explanation as to why they cap at $500 is bush league.
Eh.. we will see where it goes. I always reference the Club World Group when emailing them, because they are the only group that does things right. They cash out faster than anyone and are always quick to reply to any concerns.
I swear you would make a fortune if you ran a 100% honest book, casino, poker room that did what they say they would do. 5dimes comes to mind, but their casino is horrible. Think Bovada without Calvin Ayre flaunting and delayed payouts. May move to costa rica, you could corner the market. -
- Replied by
- Lipstick
- at Mar 08, 12, 11:37:05 PM
- Admin 13900
- last active 11 months ago
Let's hope Daniel can help you out on this. I agree if these casinos stood up and started flying right they would make a killing in the US market. If they are only paying out $500 a week i wouldn't let them win by playing it all back. Make a a withdrawal for the next two weeks and beat them at their own game.
Lips -
- Replied by
- dabigdog
- at Mar 09, 12, 07:16:10 AM
- Hero Member 751
- last active 7 years ago
i am with you lips, we sort of had this discussion before and it was never justified and then just slipped away with time......this is a really poor/unacceptable business practice.....i hope we can get to the bottom of this as I am a frequent player at slots jungle and this would be a major deal breaker if it happened to me
Let's hope Daniel can help you out on this. I agree if these casinos stood up and started flying right they would make a killing in the US market. If they are only paying out $500 a week i wouldn't let them win by playing it all back. Make a a withdrawal for the next two weeks and beat them at their own game.
Lips
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- Replied by
- Jocan16
- at Mar 09, 12, 08:41:20 PM
- Full Member 225
- last active 6 years ago
Well, two days and no replies from anyone regarding this issue. Emailed the finance people twice and they have sent absolutely nothing back. Pretty shady practice.
Why are they the highest recommended casino on lcb.org? I always assumed it was because they gave the highest referral bonuses to you guys, it definitely cannot be the best casino for the players with this stuff going on. -
- Replied by
- caseyk
- at Mar 09, 12, 11:14:06 PM
- Sr. Member 382
- last active 7 years ago
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- Replied by
- JacobBlack
- at Mar 10, 12, 01:27:48 AM
- Hero Member 972
- last active 1 day ago
Their ranked 3rd, but I think this ranking is determined by the amount of people signing up at that specific casino, and not actually by who thinks which casino is best .
Well, two days and no replies from anyone regarding this issue. Emailed the finance people twice and they have sent absolutely nothing back. Pretty shady practice.
Why are they the highest recommended casino on lcb.org? I always assumed it was because they gave the highest referral bonuses to you guys, it definitely cannot be the best casino for the players with this stuff going on.
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- Replied by
- caseyk
- at Mar 10, 12, 01:43:29 AM
- Sr. Member 382
- last active 7 years ago
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- Replied by
- daniel.affactive
- at Mar 10, 12, 07:58:01 AM
- Super Hero 1199
- last active 7 years ago
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- Replied by
- caseyk
- at Mar 11, 12, 03:45:24 AM
- Sr. Member 382
- last active 7 years ago
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- Replied by
- daniel.affactive
- at Mar 11, 12, 03:46:01 AM
- Super Hero 1199
- last active 7 years ago
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- Replied by
- hymacaw
- at Mar 11, 12, 12:44:07 PM
- Hero Member 717
- last active 6 years ago
I don't know everything danielg. I do know what your casinos are and what kind of people run them. In the long run, you and your casinos will be fo rced out of business. Good luck in your next career move.
C'mon Caseyk, is this really necessary? You've made it quite clear how you feel about ALL the RTG casinos but it IS our choice as grown-up adults to play or not play at them. You RARELY post anything positive anymore, nor offer supportive or constructive comments...what's up with that? And in suport of Daniel, while I choose to not deposit any longer with that group of casinos, Daniel was ALWAYS very helpful and assisted me in obtaining the winnings I was having difficult obtaining from Slots Jungle. He's a good rep....just happens to work for a group I'm not fond of...so please, cut him some slack. -
- Replied by
- dabigdog
- at Mar 11, 12, 08:40:42 PM
- Hero Member 751
- last active 7 years ago
i agree with you on this one hymacaw....BUT....... the question has been asked repeatedly and never had been answered.........WHAT is up with this repeated withdrawal cancellation tactic............please address this issue daniel.....we have talked before about transparency and discussing everything in the open......BUT....... we have never gotten any explanations......this is a shady business practice....please explain
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- Replied by
- cheetahwind
- at Mar 12, 12, 12:22:46 AM
- Super Hero 1061
- last active 11 months ago
From what I have gathered in another forum, the withdrawal limit as stated in the terms and conditions is based on your VIP status. So I'm going to take a crack at this one and say it's either based on how large you deposit or how much you've played into them. To determine what status level you qualify for. Obviously as we have figured out the lowest level VIP level, which most seem to qualify for. Gets you a max of a $500 cashout per week or 10 period of however they play it.
How you qualify for any higher of a cashout is beyond me, my guess. Is to be depositing the max allowed via credit card or be sending them large amounts of cash via wire. Then maybe they'll allow you to qualify for a larger cashout by default. Without getting Daniel involved.
I'm sure this is a management decision to profit on those who are impatient and can't wait another week to hit the cashout button. So then they either play to win again or most likely loose.
I'm not saying I'm against this outfit, but what I've gathered about withdrawal times and the max amount to be paid each week. I think I can find slightly better places where they actually look at your documents. Versus approving them at once place (Slots Jungle) and then not even bothering with approving them at the other (Winpalace). Then also speed your withdrawal out and also provides with a rather large cashout maximum. -
- Replied by
- Jocan16
- at Mar 12, 12, 03:19:28 PM
- Full Member 225
- last active 6 years ago
I think the rep helped get the last of my withdrawal approved, thank you Daniel.
It still bothers me that they never replied to anything, though. I also got this email after the cashout email this morning:
Dear XXXXXX
Due to a management decision your account has been Excluded from Redeeming Coupons.
Kind Regards
Johnny Wilson
Finance
--------------------------------------------
It was my first deposit with them, lulz. Ah well. -
- Replied by
- JacobBlack
- at Mar 12, 12, 03:40:28 PM
- Hero Member 972
- last active 1 day ago
I don't normally take sides on anything, but on Daniels behalf, and from my understanding the cash out was never "canceled". If that were the case nothing would have ever been paid, and never will. Also with all I can come up with as sensible explanations for a max cash out depending on your VIP level would either be that the casino is a total rip-off, or that they give bonuses in such a large quantity as well as quality, and their payout percentage is at such a high level, if they didn't regulate amounts paid with amounts given in a certain period of time, it would be completely impossible to stay in business, and they would fold. I don't see them being a rip off because the cash outs are paid, and nothing is actually "canceled".
JacobBlack -
- Replied by
- dabigdog
- at Mar 12, 12, 03:47:31 PM
- Hero Member 751
- last active 7 years ago
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- Replied by
- JacobBlack
- at Mar 12, 12, 05:52:57 PM
- Hero Member 972
- last active 1 day ago
This is in their Term and Conditions..
All withdrawals are paid in installments of up to $3,000. This is determined according to player class. Withdrawal approval time can take up to 4 business days. You will be notified by email when we send out your winnings. Withdrawals and changes to payment instructions are subject to clearance by our Security Department.
the rules should be clearly defined......if the amount you can cash out is tied into your VIP level, then it needs to be stated and how do you know what is you level......we still have gotten no answers on this
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- Replied by
- JacobBlack
- at Mar 12, 12, 05:57:42 PM
- Hero Member 972
- last active 1 day ago
A bonus is a privilege given by the casino, and any casino reserves the right to restrict any player for absolutely no given reason at all.
Bonuses are made available on a regular basis at SlotsJungle. These are offered as a reward to all our regular and loyal players. However, any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion. Should a player not wish to partake in any free money offer, they are advised to email support@SlotsJungle.com immediately to have such monies removed. The removal of monies will be confirmed by return mail.
and WHY would somebody get coupon excluded for a one time 1500 cashout
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- Replied by
- dabigdog
- at Mar 12, 12, 05:58:09 PM
- Hero Member 751
- last active 7 years ago
ok...so this just says they can NOT pay you however much they dont feel like it and hope you spend all the money back.....if you understand what the policy is...PLEASE help me...because those terms dont SAY ANYTHING
This is in their Term and Conditions..
All withdrawals are paid in installments of up to $3,000. This is determined according to player class. Withdrawal approval time can take up to 4 business days. You will be notified by email when we send out your winnings. Withdrawals and changes to payment instructions are subject to clearance by our Security Department.
the rules should be clearly defined......if the amount you can cash out is tied into your VIP level, then it needs to be stated and how do you know what is you level......we still have gotten no answers on this
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- Replied by
- dabigdog
- at Mar 12, 12, 06:01:14 PM
- Hero Member 751
- last active 7 years ago
the question is not CAN they do it...the question is WHY.....punishment for winning??
A bonus is a privilege given by the casino, and any casino reserves the right to restrict any player for absolutely no given reason at all.
Bonuses are made available on a regular basis at SlotsJungle. These are offered as a reward to all our regular and loyal players. However, any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion. Should a player not wish to partake in any free money offer, they are advised to email support@SlotsJungle.com immediately to have such monies removed. The removal of monies will be confirmed by return mail.
and WHY would somebody get coupon excluded for a one time 1500 cashout
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- Replied by
- JacobBlack
- at Mar 12, 12, 06:07:04 PM
- Hero Member 972
- last active 1 day ago
I don't get what your not understanding. Anybody that plays at a casino is an adult, and makes their own decisions. If you log in, reverse, and or just spin off a $4000 balance then that's on you. If a casino said "No you cant play with that money you have already said you were going to cash that out", then somebody would be in this thread complaining because they were making them cash out.
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- Replied by
- JacobBlack
- at Mar 12, 12, 06:09:47 PM
- Hero Member 972
- last active 1 day ago
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- Replied by
- Jocan16
- at Mar 12, 12, 09:38:16 PM
- Full Member 225
- last active 6 years ago
We have to stop bickering and apologizing for these guys. The fact of the matter is that it needs to be regulated, pure and simple. Whether that be by a worldwide organization or government (unfortunately). A great example is the Nevada gaming board, nobody gets away with anything fishy whatsoever.
I have never dealt with one of these kangaroo court regulation groups that license these guys, but I imagine it is a dead end. This was proven on poker's black friday and the aftermath of it.
The only power we have as players is to boycott casinos with actions like this. VIP level, what the hell is that? That should only determine your comps and perks. Getting your damn money you won fair and square at extraordinary odds has nothing to do with your VIP level.
.02 -
- Replied by
- JacobBlack
- at Mar 13, 12, 04:32:37 AM
- Hero Member 972
- last active 1 day ago
I somewhat agree, and I can see someone getting upset from not being paid in a quick time of manner, but all of a specific casinos Terms and Conditions are posted on their website from Bonus and as well as their payment style. Read before depositing, and if it does not fit your discretion then simply don't deposit.
We have to stop bickering and apologizing for these guys. The fact of the matter is that it needs to be regulated, pure and simple. Whether that be by a worldwide organization or government (unfortunately). A great example is the Nevada gaming board, nobody gets away with anything fishy whatsoever.
I have never dealt with one of these kangaroo court regulation groups that license these guys, but I imagine it is a dead end. This was proven on poker's black friday and the aftermath of it.
The only power we have as players is to boycott casinos with actions like this. VIP level, what the hell is that? That should only determine your comps and perks. Getting your damn money you won fair and square at extraordinary odds has nothing to do with your VIP level.
.02
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- Replied by
- dabigdog
- at Mar 13, 12, 07:27:27 AM
- Hero Member 751
- last active 7 years ago
jacob, are you saying that the terms are clear and concise...and fair...or are they misleading and dishonest.......this is total crap business and you are trying to justify it by standing on the side of the casino by simply stating the obvious misleading disclaimers found in all terms and conditions.
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- Replied by
- JacobBlack
- at Mar 14, 12, 03:52:15 AM
- Hero Member 972
- last active 1 day ago
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- Replied by
- Jocan16
- at Mar 14, 12, 02:09:43 PM
- Full Member 225
- last active 6 years ago
I received my second wire today, which was sent Monday. My first wire of $500 that was sent last Thursday was still not posting. I messaged Daniel who told me that they sent a check to me rather than by wire. After checking the fedex tracking number, it was sent on Monday as well.
I wonder if they had planned on not paying me until this thread was started? I got the forum involved and daniel involved AFTER my first withdrawal was processed.
Anyhow, glad to be paid. Thanks again Daniel, you will hear from me again if the check bounces. -
- Replied by
- Bitspender
- at Mar 15, 12, 07:22:07 AM
- Super Hero 1354
- last active 2 years ago
Well Daniel has been very helpful in helping me in the past. But I have since steered clear of his group of casinos. The crap between Topgaming and Winpalace Group was unprofessional and roguish behavior. Why play somewhere that has a VIP status in order to receive all your money? You shouldn't have to contact a rep on a public forum in order to get all "your" money. And then if you win with a bonus they bonus ban you.
To be honest some of you gamblers are just plain HARD HEADED. I'm sorry to say that. But when you see many of us VETERANS from varies sites. But up these warnings against certain casinos. We do so with GOOD REASON! I no longer take non cashable bonuses. So that puts Winpalace group out right there. But this outfit should be avoided until they can treat all their customer equally and pay fast and fully.
Imagine if Winpalace decided it will pay all its female players in full and pay its male players $250 a week. There will be a mass outcry all across the web. Well there you have it. Unless you're a Big Shot Spender there. They will pay you $500 a week. How many times have daniel had to step in to get you paid in full. Just to have their cashier dept to repeat the same $500 on their next victim??? Gamblers start using your HEADS!!!! -
- Replied by
- dabigdog
- at Mar 15, 12, 07:56:38 AM
- Hero Member 751
- last active 7 years ago
i have to agree with you on this choco, especially when you cant get a definition of the so called "vip"level
Well Daniel has been very helpful in helping me in the past. But I have since steered clear of his group of casinos. The crap between Topgaming and Winpalace Group was unprofessional and roguish behavior. Why play somewhere that has a VIP status in order to receive all your money? You shouldn't have to contact a rep on a public forum in order to get all "your" money. And then if you win with a bonus they bonus ban you.
To be honest some of you gamblers are just plain HARD HEADED. I'm sorry to say that. But when you see many of us VETERANS from varies sites. But up these warnings against certain casinos. We do so with GOOD REASON! I no longer take non cashable bonuses. So that puts Winpalace group out right there. But this outfit should be avoided until they can treat all their customer equally and pay fast and fully.
Imagine if Winpalace decided it will pay all its female players in full and pay its male players $250 a week. There will be a mass outcry all across the web. Well there you have it. Unless you're a Big Shot Spender there. They will pay you $500 a week. How many times have daniel had to step in to get you paid in full. Just to have their cashier dept to repeat the same $500 on their next victim??? Gamblers start using your HEADS!!!!
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- Replied by
- bongo
- at Mar 15, 12, 03:25:18 PM
- Super Hero 1840
- last active 10 days ago
Same goes for me chocolateman. Hey I hate to see anybody lose their money on these sites and not get paid. You don't operate a business like that. It shouldn't be so difficult. But going back to what you said... Those warnings are there for a reason. There are so many other places that do pay without hassle...etc. Jocan, glad you got paid.
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- Replied by
- daniel.affactive
- at Apr 23, 12, 07:00:11 AM
- Super Hero 1199
- last active 7 years ago
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- Replied by
- timwilcob
- at Apr 23, 12, 07:40:39 AM
- Sr. Member 455
- last active 6 years ago
wow .. some people perhaps shouldn't wager online ? keep going back to the accident over and over ? as much as you guys blast this casino and group you keep filling the boards with your opinion on them as you keep going back evidently .. not mentioning names but sounds like someone didn't get things like they wanted and feels the need to see to it they can do as much damage to the casino as possible utilizing this forum.. i will also like to point out if you think us as Americans are being scammed by RTGs i would really like to see the stats on the European market as well.. same ole same ole to me i am quite sure.
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- Replied by
- caseyk
- at Apr 26, 12, 11:10:52 PM
- Sr. Member 382
- last active 7 years ago
are you possibly comparing places like winpalace to European sites like 32Red or Bet365? Please, these sites pulled out of U.S. markets when they needed to. Winpalace and all other RTGs are taking their chances...why? Because of greed and no interest in their future. Once U.S. regulates online gaming for it's citizens, there would be no need to play at a place like Winpalace.
The only people that would deposit there are players going after huge bonuses and willing to wait weeks on end to get paid. They are typically people that will deposit $20-50. That's not what the regulated casinos will attract. If you had a choice, would you rather deposit at the Borgata online or Winpalace casino? Serious. -
- Replied by
- footdr
- at Apr 26, 12, 11:41:51 PM
- Sr. Member 403
- last active 3 years ago
Regarding the "based on vip level"...I read that before I ever made my first deposit at slots of vegas. I contacted chat support and questioned the meaning of that. I specifically asked if that meant if I won I wouldn't be paid my entire winnings. They replied no, you will be paid up to the max cashout per month. So I asked then why does it say it is based on vip level? They were not able to explain that. So again I said that before I deposit I want to make sure that I will receive my winnings in ONE payment up to the maximum monthly allowed. Again they replied yes.
So when they tried to only pay me $500.00 of my withdrawal of approx 1500.00, I emailed them a copy of the chat and was paid the entire amount in a lump sum.
The other problem I have with slots jungle is that after you make your first withdrawal, no matter how many times you have deposited in the past, they ban you from further deposit promotions while still sending you emails offering the promotions. And, in order to get your comps credited you have to jump through "rings", email and email, call and call before they "might" credit them. It takes contacting the rep here to get comps creditied. This is not the way to reward players that deposit and play consistantly. Is it?
They need to explain the withdrawal policy more specifically and they also need to educate their chat support on their withdrawals policy.
IMO -
- Replied by
- footdr
- at Apr 26, 12, 11:46:38 PM
- Sr. Member 403
- last active 3 years ago
are you possibly comparing places like winpalace to European sites like 32Red or Bet365? Please, these sites pulled out of U.S. markets when they needed to. Winpalace and all other RTGs are taking their chances...why? Because of greed and no interest in their future. Once U.S. regulates online gaming for it's citizens, there would be no need to play at a place like Winpalace.
The only people that would deposit there are players going after huge bonuses and willing to wait weeks on end to get paid. They are typically people that will deposit $20-50. That's not what the regulated casinos will attract. If you had a choice, would you rather deposit at the Borgata online or Winpalace casino? Serious.
I have won and been paid quickly compared to many casino groups that allow u.s. players. I have never had a problem and received my courier check within 5 days of my withdrawal being approved. JHowever they do take longer to pay than Slots Jungle and Casino Titan. -
- Replied by
- caseyk
- at Apr 28, 12, 01:25:15 AM
- Sr. Member 382
- last active 7 years ago
Bonus banning after a cashout is exactly what cool cat casino and their sister sites do. I experienced this years ago and it's exactly the same strategy that winpalace and slots jungle employ. They lure you in with big bonuses and pay minimum of $500 week. Stall payout hoping for you to reverse and lose all.
If you do cashout from play with bonus, you will not be eligible for bonuses in the future. See the pattern? Definitely not a class operation and will only attract a certain type of player.
These type of sites located in Costa Rica have the same business model and most likely all connected in one way or another. -
- Replied by
- footdr
- at Apr 28, 12, 01:34:06 AM
- Sr. Member 403
- last active 3 years ago
Actually, I have cashed out at winpalace and casino titan several times and I am still allowed to claim deposit bonuses and claim comps. And since the initial problem with getting my entire withdrawal paid by Slots Jungle; I have been paid my total withdrawals of over 1K in one payment at winpalace, slots jungle and casino titan. Slots Jungle is the only casino in the group that still doesn't give me dep bonuses.
Perhaps the $500.00 thing is only on first time withdrawals?
Don't really know. -
- Replied by
- caseyk
- at Apr 29, 12, 12:40:26 AM
- Sr. Member 382
- last active 7 years ago
I don't think it's only on first time withdrawls. It's about the mysterious "vip" level which is extremely vague (they like it that way). When you go to a reputable casino, they will tell you how you earn vip status. This is just one of the few differences between reputable and borderline rogue casinos.
FYI, Daniel the rep from there never steps in on these types of discussions. E.G. vip status clarity, u.s. regulated casino discussions, bonus banning. It's because he knows there's nothing he can say or defend the casino in question.
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