Oh Man Am I HOT AS HELL right now!!!

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    LHofsdal

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        LHofsdal

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        Hey Guys,

        Gotta tell ya I am steaming hot right now and want everyone to know what is going on. Here is my story:

        I have been playing at Club player on a regular basis, have cashed out over 1700 dollars there and to be honest I have been paid within 3 weeks of when I cashed out. Yeah, 3 weeks is to long but hey I was paid.

        On 10/18 I won 1000 dollars on Loose Caboose, CHAAAAAAA CHING!!!!!!!!! Could not hit the withdrawal button fast enough....All requirements were met, and my hubby and I are going to Las Vegas for New Years and hey 1 grand extra will insure the 10 days we are there will be a good time! Well after many e-mails and a few sessions in Live Chat and 2 calls made to the casino, which I might add the customer service rep was VERY RUDE both times, (told me to sit quietly and I would probably get my money faster) then hung up on me. I still have not had my withdrawal approved. I am so damn hot right now you can't imagine. So I went back to live chat today, and was told to come back on Friday. ARE YOU FREAKIN' KIDDING ME? WTF IS UP WITH THAT? When he told me Friday I blew a gasket, for real, my nose started bleeding. I have to wait for a damn month to get it approved and this moron is telling me they are doing their best? Oh man, if that is there best what the hell could their worst be? I mean for real, my ass they are doing their best and I think I have a big ass! Here I will post the live chat sessions for the past 2 days:

        11/09/2009

        A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
        Thank you for using our LiveChat Service. This is 'Lilly'. How can I help you?
        LHofsdal: I would like to speak with someone about my pending withdrawal
        Lilly: Allow me a few minutes in order to review your account and work on your request
        Lilly:    
        LHofsdal: a few minutes... it has been pending since 10/18
        Lilly: Allow me a few minutes in order to review your account and work on your request
        Lilly:    
        Lilly: The review for approval is off for the day, I sent a note for them to expedite the approval,could you please contact me tomorrow to give you a resolution?
        LHofsdal: are you kidding me? this is unreal
        Lilly: Sorry!
        Lilly: I sent the request
        LHofsdal: Your site specifically says 7-10 days for approval and it is almost a month
        Lilly: but no one is available in the approval department
        LHofsdal: they are supposed to be there 12-7 correct
        LHofsdal: it is only 5:08
        Lilly: no, they work 9 a.m. - 3 p.m. Eastern Time
        LHofsdal: that is funny because when I called earlier today they told me to call back after 12
        LHofsdal: unreal.... I will call them at 9 am tomorrow
        LHofsdal: thank you for your time, and I know it isn't your fault it is just so damn frustating!
        Lilly: I completely understand you!
        LHofsdal: have a good night

        11/10/2009

        A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
        Thank you for using our LiveChat Service. This is 'Eric'. How can I help you?
        LHofsdal: Hello Eric, I need to speak with someone about my pending withdrawal
        Eric: Hello, Welcome to Club Player Casino!
        Eric: May I have your username to Please?
        LHofsdal: LHofsdal
        Eric: i can see you still have 1000$ waiting for the approval
        Eric: you should be getting the approval by the end of this week
        LHofsdal: yes it has been waiting since 10/18
        LHofsdal: your site says 7-10 days for approvals not 3 weeks
        Eric: i know
        Eric: but the withdrawals dept is doing its best in order to get this ready asap
        LHofsdal: so what is the delay here I don't understand
        Eric: we do have some tech issues with our processor
        Eric: but it was requested long ago
        Eric: as we both know
        Eric: so
        LHofsdal: I really liked this casino and I am starting to get a little upset
        Eric: you are going to get the approval very soon
        Eric: i do apologize for any inconvenience this may cause
        LHofsdal: I don't accept that excuse Eric because it seems that excuse is used quite often according to the message boards I have been reading the past few days
        LHofsdal: I know it is not your fault but you can understand where I am coming from
        Eric: i totally understand your position
        Eric: and i agree with you
        Eric: but believe me
        Eric: we are doing our best
        LHofsdal: if this is your best....
        Eric: please chekc back this coming friday
        Eric: or
        Eric: If you need to speak to The Withdrawals Department please feel free to reach them via Live Chat Monday to Friday from 12:00 pm to 7:00pm EST time. If you wish to contact them please go to Cashier, then to the Withdrawals Section and double click on the Live Chat link, Or you can click on the link below and it will take you direct to withdrawal chat.
        Eric: http://server.iad.liveperson.net/hc/77067483/?cmd=file&file=visitorWantsToChat&site=77067483&SESSIONVAR!skill=clubplayer-Withdrawals&SESSIONVAR!window_look=clubplayer
        LHofsdal: friday? are you kidding me?
        LHofsdal: Friday will be 5 days short of a month... this is unreal
        Eric: If you need to speak to The Withdrawals Department please feel free to reach them via Live Chat Monday to Friday from 12:00 pm to 7:00pm EST time. If you wish to contact them please go to Cashier, then to the Withdrawals Section and double click on the Live Chat link, Or you can click on the link below and it will take you direct to withdrawal chat.
        Eric: http://server.iad.liveperson.net/hc/77067483/?cmd=file&file=visitorWantsToChat&site=77067483&SESSIONVAR!skill=clubplayer-Withdrawals&SESSIONVAR!window_look=clubplayer
        Eric: Is there anything else that I can help you with?
        LHofsdal: no not that you helped me with anything anyway thanks for your time
        Eric: yw
        Eric: bye


        So I guess I sit and wait because I will not do a flow back and give them another penny!!!!

        Thanks for letting me vent! Hubby is not home so I can not rant to him.

        LHofsdal



        You will not believe the e-mail i just received, get this, first of all my name is Lori Garcia-Hofsdal, not Lori Garcia. Lori Garcia-Hofsdal is the name I registered with. But here is the e-mail:
        Reference #: LTK146051107412X
        Please use this reference number for any correspondence in regards to this issue.

        Subject: Re: Pending withdrawal for LHofsdal

        Dear Lori Garcia,

        This is Sophie at Club Player Casino.

        Thank you for your today's concern
        This delay is due to the large amount of requests from winners of the past 2 months we are working round the clock on getting this pending withdrawals reviewed and approved.
        We will contact you with any further information regarding your withdrawal.Thank you for your patience.


        As always, we are here to assist you with anything you need. We appreciate your continued business.

        Best Regards,

        Sophie
        Club Player Withdrawals Department
        You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
        Email: withdrawals@clubplayercasino.com


        Wondering how many more lame excuses I am going to get today, notice the time on the e-mail when Lilly told me yesterday that they are there from 7 am to 3 pm. I feel another gasket getting ready to blow!!
        LH
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        blueday

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          Sounds like you've been having a really tough time getting what's due to you.

          I hope you are successful - please do keep us posted.

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          cobra

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          I cashed out 6,200.00 on nov 3rd and was up even higher.I'm not sure when i might see this,but sure can use it.It took me over 15 hours to get this win.Wasn't easy and spent over 400.00 just to get it.Think it was worth it,just now its a waiting game.I Just found out my bank is closing and this might cause some problems.Anyway happy you also won.
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          justakiwigirl

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          sorry to hear about your trouble with club player, but they are listed as rogue, and all are advised to aviod depositing with them, there are plenty of good reputable RTG casinos. I do hope you get your money
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          JordanG

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          I'm having the same problem with Palace of Chance.. They must be the same company because the live chat is exactly alike and the excuses are the same.. I cashed out $1000 on October 4th, I was told it would take 10-15 business days to process, than 10-15 more business days after that to receive the money.. The money was processed on October 16th...The 15th business day from there would be Friday November 6th.. I contacted several times since than I have logged the live chat and emails I have received from them....Below is some of this....

          Live chat from 11/06/09

          Thank you for using our LiveChat Service. This is 'Eric'. How can I help you?
          Eric: Hello, Welcome to Palace of Chance Casino!
          JordanG: Hello Eric..I am inquiring about my withdrawal from October 4th, It was processed on October 16th, I should be receiving this by TODAY the LATEST as stated by Palace of chance several times that it would be 10-15 business days from the day of the withdrawal which would start Ocotober 5th...My withdrawal of $1000 was approved on the 16th via bank wire to my bank account..10-15 business days later...today is the 15th business day, November 6th..Will the money be in my bank account by later today?
          JordanG: October 4th Withdrawal (Reference #: LTK146050560097X)
          Eric: May I have your username please?
          JordanG: JordanG
          Eric: they were approved on the 16
          JordanG: Rachel: this could take from 10-15 business days
          Eric: you should be getting these funds during next week
          JordanG: Next week!?
          JordanG: Why is that?
          JordanG: Today is the 15th business day, This is unacceptable
          Eric: indeed
          Eric: we do have a tech issue with our processor that is why it taking a while
          Eric: but the withdrawals dept is doing its best in order to get this ready asaps
          JordanG: Well I need this done sooner than ASAP because I am set back a lot of money and getting charged fee's with my bank because my checks are getting bounced
          Eric: we are stil lworking on this
          Eric: feel free to check during next week
          Eric: i understand
          Eric: but we are doing our best in order to get this ready very soon
          JordanG: & waiting over a month and I have bills to pay..
          Eric: we still need a few days to get this done
          JordanG: Few days?
          JordanG: Its been over a month
          JordanG: and I was told 10-15 business days
          JordanG: The money will be in there tonight, correct? It is the 15th BUSINESS DAY
          JordanG: I have all this documented..
          Eric: i know
          Eric: and indeed we have a adelay
          Eric: due to the reasons i mentioned above
          JordanG: This process shouldnt be taking this long, All other oversea's sites take 5 business days
          Eric: but we are stillworking on ity
          JordanG: Thats a lie, but ok.
          JordanG: Need the money in my bank tonight, I will have to further persue this incident if I dont see it in there very very soon
          Eric: we are going to work on it
          Eric: what do you mean?
          JordanG: I will save this chat as I have saved every email from your site.
          JordanG: I dont want to have to get my lawyer and the law involved in this, because I will if needed, as I have for another online casino
          Eric: there is no need to do that
          Eric: just be patient
          Eric: i know it is hard to ask
          JordanG: Ok, well I've been patient enough and I was told at least 6 times it would take 10-15 business days
          Eric: but there is nothing we can do but wait
          JordanG: Thank you very much, Hope to see this money soon..what is the exact amount???
          Eric: 1000$ were approved
          JordanG: Ok, what is the fee? I was told 5-7%
          Eric: indeed
          JordanG: so I Should see at least $930
          JordanG: or $950
          Eric: more or less
          JordanG: It shouldnt be less than $930
          JordanG: if it is that is ridiculous and very unacceptable
          Eric: sorry
          Eric: If you need to speak to The Withdrawals Department please feel free to reach them via Live Chat Monday to Friday from 12:00 pm to 7:00pm EST time. If you wish to contact them please go to Cashier, then to the Withdrawals Section and double click on the Live Chat link, Or you can click on the link below and it will take you direct to withdrawal chat.
          Eric: you can visit theis chat in order to inquire about this
          JordanG: Ok
          JordanG: I will do so
          Eric: great
          Eric: then
          JordanG: Ok
          JordanG: I will be saving this chat
          JordanG: In case I need it for court
          JordanG: and my lawyer and the police
          JordanG: Thanks
          Eric: yw
          Eric: bye
          JordanG: Bye
          JordanG: Logged 11/06/2009 via live chat

          ---------------------------------------------------

          This site is a joke.. Tells me more or less after I ask for an exact amount... First of all I do not see anything about cash out fee's on this site,, I know most or all sites charge you to cash out or give you 1 free cash out per month, but this site..where does it say they charge money for cashing out? No where!!!

          I first signed up with this casino with a $50 free chip, I rolled it over however much they said in there details of the free chip and the max cash out was $100, I cashed out $100 and I asked for a check via mail..They end up sending the money western union and charging me like $32 or $38 fee and I only received like $62 or $68 if I remember correctly, This took at least 3 weeks, maybe a month...

          This is taking over a month and I am getting very unpatient with this stupid site...The site claims on their main page ...

          Fast Payouts
          Best Odds in the Industry
          24/7 Friendly Customer Service


          Can we say this is BS?? Fast payouts?? ..Over 30 business days, how is that a fast payout?? All other sites, at least sportsbooks/casino/poker sites, the combination sites I've played on, withdrawals took as little as 5 business days to get the money!!! And they didnt even charge to cash out!!!! THIS IS RIDICULOUS!!!!!!!!! SOMEONE HELP ME HERE or add your story please.
           >:(
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          coxwel

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          when you people here understand that virtual is big big bunch of crooks/thieves/liars.

          every day a new post of delayed payments from a virtual outfit. and you guys let yourself getting smeared with honey by this joke prism rep.

          you see 99% of people winning on virtual get disappointed when it comes to withdawal.

          play with the good ones, they pay you in 24h and you can enjoy your holiday.

          cheers

          coxwel
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          JordanG

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          Which good one? What are you talking about? Pay in 24 hours, like where? I doubt that.
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          drpsyce38

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          One thing I believe causes delays:  It appears they re work their routes of payments from time to time which causes delays.  For example, I play at one casino based in Panama and get a check from Hong Kong drawn off a bank in Canada!  To stay in some what "stealth mode" they seem to change the route and banks and middlemen from time to time.  If your deposit gets caught in this transition time you get LONG delays!  No excuse I know!

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          coxwel

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          virtual needs 10days to even approve a payout, then another waiting for processing. they fool you, virtual is if not the biggest rtg operator and honestly claim they need so long to payout ;-) guess why? they dont like to payout.. the longer they let players wait the more players get frustrated and reverse withdrawals and play it all back. their business is more unethical in every point. just browse google entering virtual casino group..

          i once went to livechat and asked them why i only find complaints and warnings about them, their answerwas ahh you know thats all blackmail from competitors. how stupid do they think peolpe are? ::)

          they are long time rogues, their freechip structure is only to deny futue withdrawals. they let you run on the wall without warning.

          stay far far away. i dont know anybody which has experience in online gaming trusting these guys. if you do youre on you own.

          few months ago they started this new leaf lies here. so you see now on which honest new leaf theyre ;-).. complaints come more and more.. hmm...


          cheers

          coxwel
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          amyspear

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          Hello, my name is Amy and I'm a gambling addict...Oops, wrong board. 
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          I highly recommend Lucky Red, Aladdin's Gold, and Club World.  All RTG casinos.  Twice now I have requested a withdrawal in the evening and it was in my ewalletxpress account the following morning.  12 hours!  There is absolutely no need to wait a month or more for a check from the Virtual Group!
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          JordanG

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          Thanks Amy, and good point in the other topic on this place and the delay with withdrawals/or not getting these funds at all..Coxwel thanks for your advice as well, you've helped a lot with fimiliarizing me with this group of casino's.
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          cheetahwind

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          From what I can tell virtual group is naturally a rogue place.  No where besides there fake watch dog sites praise them one bit.  So personally would I expect the withdrawal to take place?  Probably not.  Seems like these guys see a penny and fight to see who will take it and spend it.  Then the customer wants a cash out and they oh shit we have to pay now? Well we'll just jerk them around until the wanna spend that money back.  That's my perception I get on them.
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          LHofsdal

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          Hi guys,

          Just wanted to give you all the update, checked my account today and my withdrawal was finally processed! It says it was approved on 11/10. I will let you all know when I actually receive my money.

          Thanks.
          LH
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          blueday

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            Hi LHofsdal,

            Glad to hear it was finally approved. Hope you receive your money swiftly 

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            JordanG

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            Cheetahwind, I believe it too..I am still waiting on my money..Was approved or whatever they call it on October 16th..Today is the 19th business day..

            LHofsdal, Hopefully you get it within 2-3 more weeks now, Lol. Such a joke..10-15 business days is a long time.

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