OMG Superior casino

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    Last post ago over 6 years by kazzi
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    Cosmetolog

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        Cosmetolog

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        So i have a problem with this casino. 
        Sorry for my bad english...
        I claimed free chip and successfully met wager. req. , after i made deposit and requested withdrawal. Withdrawal was rehected and their support said, that i played games, which not admissed. Ok, maybe, i requested my min deposit (used MoneyBookers) back to Moneybookers. After I recieved free chip to GoldRock casino and successfully met wager. req.. I had a question "How i be able to withdraw money from GoldRock, if I havn't money in MoneyBookers now, because MoneyBookers money was in bank account". Ok, i thought, if I will deposit To Superior casino (using Matercard) and after that withdraw to MoneyBookers. Here is small scheme. Mastercard->SuperiorCasino->MoneyBookers->GoldRock->MoneyBookers. I asked Superior casino support about this deposit using Mastercard and after that withdraw to MoneyBooker, thay said, that you can do that without any problems. Now smll history from support chat:

        First chat
        info: You are now chatting with 'Jake'
        Jake: Welcome to casino Live Chat. How may I help you?
        Me: Hi Jake! I made deposit in your casino through MoneyBookers... Now I want to male deposit using Mastercard and after that request withdrawal to MoneyBookers... Is it possible please? =)
        Jake: Yes, there should be no problem.
        LetsDream: Ok!
        Me: You are very welcome.
        Jake: Have a nice day.
        Jake: Thank you for using Live Support. Should you have any future questions, please contact us again.
        Me: Good luck to you and have a nice day!
        Jake: Thank you very much!

        Second chat
        Xander: Welcome to casino Live Chat. How may I help you?
        Me: Hi Xander! How much i wagered please?
        Me: I need to wager 1 time my deposit
        Xander: May I ask for which casino this is?
        Me: Superior
        Me: casino
        Xander: May I have your Login name and email address please?
        Me: Me and email
        Xander: I am unable to see how much you wagered since you are not playing a bonus but if you  wish to request a withdrawal you may try
        Me: I don't understand... I made deposit using mastercard without any promotion and requested withdrawal using MoneyBokers. Withdrawal was rehected because I need to wager 1 time my deposit...
        Me: I don't know how much i wagered....
        Xander: I'm sorry but you need to make a deposit with money bookers to be able to withdraw with moneybookers
        Me: Nothing was said about this... I asked your support 2 times for Insurance...
        Me: Nothing was said about wagering 1 time my deposit...
        Xander: please try to reach to 60 in your balance then you will be sure you met the wagering
        Me: Hmm... ok...
        Me: Thanx Xander anyway! Bye!
        Xander: You are very welcome.
        Xander: Have a nice day.
        Xander: Thank you for using Live Support. Should you have any future questions, please contact us again.

        Last chat was funny, because I was said, that i need, that in my balance was 60... I just need to be sure, that i met wagering req. because I played maybe 1 hour in slots...olololololo
        :-\
        What do you think about that members?
        Somebody can help me?
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        blueday

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          Hi Cosmetolog,

          So in the first "chat" you said this:

          Me: Hi Jake! I made deposit in your casino through MoneyBookers... Now I want to male deposit using Mastercard and after that request withdrawal to MoneyBookers... Is it possible please? =)

          And they said yes it was possible.

          Yet in your second chat they say "Xander: I'm sorry but you need to make a deposit with money bookers to be able to withdraw with moneybookers"

          So did you make a deposit with moneybookers AND Mastercard?

          blue
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          Cosmetolog

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          Hi blueday! My first deposit was using Moneybookers. Second deposit was using Mastercard...
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          blueday

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            Cosmetolog wrote:

            Hi blueday! My first deposit was using Moneybookers. Second deposit was using Mastercard...


            Hi again Cosmetolog,

            So you already made a deposit with moneybookers.  Why are they asking you to make another one so that you can withdraw to moneybookers?  That somehow doesn't make sense.  Is it because you won off the Mastercard deposit rather than the moneybookers deposit?

            I can help you but I need it to be clear in this thread in order to contact that rep for you.

            blue
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            Cosmetolog

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            Hi blueday! I appreciate all your efforts. I agreed with support about withdrawal and hope I recieve it... i need to withdraw a lot money from n\d bonuses... And they all are in Rival Network... =\
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            Imagin.ation

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            Blue, they first told him it would be all right to deposit with his MC and withdrawl with Moneybookers, then the second chat person told him.. differently.. that for him to withdrawl with moneybookers he would need to of deposited with moneybookers.

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            blueday

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              Hi Imagin,

              Yeah I got that.  But Cosmetolog had already deposited with moneybookers and it didn't make sense that they were asking for another deposit with moneybookers.

              Looks like Cosmetolog will get the money now though.

              Keep us informed 

              blue
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              Cosmetolog

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              Ok, I hope i will recieve it and meassage here all about it...
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              Cosmetolog

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              Ohh, they requested my documents... They need my documents, but I need pills... =\\
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              Cosmetolog

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              Recieved money from Superior. Deposited using Mastercard and withdrawn using MoneyBookers...
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              chachinga

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              a simple question...b-cause i was curious of e-mails from superior casino with these fantastic offers..when im already member with an account not elligible for promos...I wasnt begging for handouts just some clarity.  heres conversation.....
              average wait is 21seconds. An operator will be with you shortly.
              You are now chatting with 'Ray'
              Ray: Welcome to casino Live Chat. How may I help you?
              cruzin: i received e-mail for sign up, im alresdy member...
              cruzin: but no promotions available 2 me?
              Ray: May I ask for which casino this is?
              cruzin: superior
              Ray: May I have your Login name and email address please?
              cruzin: cruzin, pkaboo22@msn.com
              Ray: One moment please.
              cruzin: oki dokes
              Ray: I will be right with you.
              Ray: Thank you for holding.
              Ray: I'm sorry to inform you that your account is not eligible for promotions due to multiple duplicate accounts. As per the user agreement, only one account per casino per household/computer/ip is allowed to claim promotions.
              cruzin: i am a depositing member at several rival casinos
              cruzin: are these what you r refering to?
              Ray: There are more than 1 accounts registered with the same household, computer or ip address info. Unfortunately that makes your account not eligible for bonuses. Please note that it is based trough out all Rival casinos and there is nothing that can be done regarding that.
              cruzin: or r you telling me i have dupe accts at superior?
              cruzin: its no big deal....i just would like the answer to my question please
              Ray: There are more than 1 accounts registered with the same household, computer or ip address info. Unfortunately that makes your account not eligible for bonuses. Please note that it is based trough out all Rival casinos and there is nothing that can be done regarding that.
              cruzin: r you saying i have duplicate accts opened at superior???
              Ray: Does above sentence not explain it good or something? I will try to break it down.
              cruzin: obviously you can be a member at more than 1 rival casino...
              cruzin: YES BREAK IT DOWN IS MY QUESTION NOT CLEAR ENOUGH FOR YOU
              Ray: Only 1 account per household per computer per ip address per casino is allowed.
              Ray: There are more than one account that is linked to your account by either one of above criteria which is not allowed.
              Ray: I was replying on your question.
              cruzin: and beleive this will be posted at casino forum for my peers to decide what is clear or not\
              Ray: If there are more than 1 account linked by either household, computer or ip address the security system will flag your account as not eligible for bonuses.
              Ray: Ok, Hi peers.
              cruzin: thank you for your time
              Ray: You are very welcome.
              cruzin: and non info- freaking mation. for the..........
              Ray: Have a nice day.
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              chachinga

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              maybe its just to hot today n i got all fired up for nada...lol im a venting
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              MommyMachine

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              There goes my baby....
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              LOL They like to say that to alot of players, multiple acct. etc..I know that I don't have multiple accounts, yet they insist that I do. I guess it's just one of their tactics.

              I am not so sure about Rival anymore



              :-*
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              Cat50

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               spin time

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              $2 for 4th of july was superior huh well let me start by again clarifying im not into the habit of slamming a casino so if you play there enjoy and gl to you .I used to deposit regularly at superior and vr(vegas regal is still on my good list)but when i wasnt able to deposit i entered a contest for their movie triva .I got it right but didnt get anything because i hadnt deposited in a while .Now that i can make small deposits their not even an option. There freebies are based off if you deposit you will get $5 freebie on sunday and not really on just throwing a bone in between.I saw a post that said once you deposit your treated bad but before you deposit your treated like royailty so true in my opinion.well thanks for letting me post and happy spinning
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              kazzi

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              lol if u really have 2 accounts they just say so and delete the other how hard can it be the supporter just keept spamming you the rules, amazing live support once again

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