Omni Casino - is this a joke?? Ridicoulus

Welcome to Omni Casino's online chat support, a customer care agent with be with you shortly...
Nikki: Hello Andreas
Nikki: how may I help?
mjvante: Hello, I got a email from you saying that I havent meet the wagering requeriments buuuut yesterday I recieved an email after asking you about my wagering saying: " Hello Andreas, I can see that you have completed your bonus wagering and made your withdrawal
Nikki: ok the finance team reviews your wagering
mjvante: and I know that I have meet the wagering
Nikki: when they are processing the request
Nikki: let me speak to them
Nikki: give me a fe minutes please
mjvante: Yes
mjvante: 2.Upon making a $/£/€ 5 deposit, you will receive $/£/€35.00 free wagering credits ($5 upon opening your account and $/£/€35.00 for your $/£/€5 deposit = 40.00 total bonus)3.The minimum wagering requirements is 50 times the bonus amount on slots.
mjvante: I know that I wagered the bonus 50 times and more
mjvante: And the most annoying thing is that I got a mail from Nikki at your place saying that the wagering was meet
Nikki: Hi Andreas
Nikki: this is Nikki
Nikki: and when I responded to your email
Nikki: you had already made your withdrawal request
Nikki: I did not check your wagering since the wagering team is responsible for this
Nikki: they have stated that you are required to wager 558.30 more to complete the bonus you received
mjvante: this is ridicoulious, your exact words is Hello Andreas, I can see that you have completed your bonus wagering
mjvante: ??????????
Nikki: Andreas, the finance team has the final word when you make a withdrawal
Nikki: if they have stated that you need to wager more
Nikki: then it means that you have not completed the wagering
mjvante: give me back the 40 euro also then so I could wager
Nikki: once the bonus is removed from your account it cannot be returned
mjvante: are you kidding me?????
mjvante: why write me an email saying Hello Andreas, I can see that you have completed your bonus wagering
mjvante: then take away my bonus that i got after depositing???
mjvante: so now I cant even wager???????????????
mjvante: is this a joke? ?? ? ?? ? 
mjvante: i will post this everywhere in forums cause Im so mad right now
mjvante: I deposit 5, got 35 to wager, you take away that after emailing me saying that my bonus wagering is completed????
Nikki: Andreas, i'm sorry you feel this way and we do look forward to continue hosting you at the tables
mjvante: so this is your final words? I should get the 40 euro back so I can complete my wagering? ?? ? ?
mjvante: i did a deposit for that
mjvante: and you made a mistake saying that my wagering was completeed
mjvante: you think this is good service? to take my 35 euro, boom back to your place hahaha. 
Nikki: Andreas you had already made your withdrawal
Nikki: when i responded to your email
mjvante: i had no idea that you would just take it from me when I withdraw???? and after your emailing saying that my wagering was completed? 
mjvante: and so what? I havent got any money???? 
mjvante: so you just steal my money? my 5 nd bonus + 35 euro after depositing
mjvante: you could just do that? 
Nikki: Andreas, the bonus is always removed from your account when you withdraw
Nikki: our bonuses are not redeemable
mjvante: but the bonus is for WAGERING purpose... then why can I get it so I can wager ? I had no idea that the bonus would just land in your pockets after a withdrawal (that the wagering wasnt meet on) 
mjvante: and you think its a great think to do to write me an email after Im asking about the wagering saying blabla, your bonus wagering is meet. congrats
mjvante: hahahahaha
mjvante: im so mad right now. i will post this on all the casino forums so everyone can stay away from your place. should have known when you only have 2 stars on the site out of five
Nikki: sorry you feel this way
mjvante: this is so ridiciolus. and i cant believe that your doing this, its 40 euro? come on. i would have meet the wagering then
mjvante: sorry I feel that way? 
mjvante: is that all you have to say? really? 

Hmm this is not good Heyloco.

Tell me how much you withdrew, and how much was left in your account (if any) after you withdrew. 

blue

I withdrew 200 euro (max withdrawal with the bonus) and then I only got 160 when I logged in after the refused my withdrawal saying that I havent meet the wagering. And this is after I got a mail from them saying that I had done all my wagering.... And they refused to give me the 40 euro so I could complete my wagering.

So my next question is, if you continue with the playthrough (which they say you have not reached) and you do actually get through the playthrough and then make a withdrawal, will they deduct the 40 again?  I would be asking them this question before you do anything.

blue