Omni Casino - is this a joke?? Ridicoulus

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    Last post ago over 5 years by blueday
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    Heyloco

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        Heyloco

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        Welcome to Omni Casino's online chat support, a customer care agent with be with you shortly...
        Nikki: Hello Andreas
        Nikki: how may I help?
        mjvante: Hello, I got a email from you saying that I havent meet the wagering requeriments buuuut yesterday I recieved an email after asking you about my wagering saying: " Hello Andreas, I can see that you have completed your bonus wagering and made your withdrawal
        Nikki: ok the finance team reviews your wagering
        mjvante: and I know that I have meet the wagering
        Nikki: when they are processing the request
        Nikki: let me speak to them
        Nikki: give me a fe minutes please
        mjvante: Yes
        mjvante: 2.Upon making a $/£/€ 5 deposit, you will receive $/£/€35.00 free wagering credits ($5 upon opening your account and $/£/€35.00 for your $/£/€5 deposit = 40.00 total bonus)3.The minimum wagering requirements is 50 times the bonus amount on slots.
        mjvante: I know that I wagered the bonus 50 times and more
        mjvante: And the most annoying thing is that I got a mail from Nikki at your place saying that the wagering was meet
        Nikki: Hi Andreas
        Nikki: this is Nikki
        Nikki: and when I responded to your email
        Nikki: you had already made your withdrawal request
        Nikki: I did not check your wagering since the wagering team is responsible for this
        Nikki: they have stated that you are required to wager 558.30 more to complete the bonus you received
        mjvante: this is ridicoulious, your exact words is Hello Andreas, I can see that you have completed your bonus wagering
        mjvante: ??????????
        Nikki: Andreas, the finance team has the final word when you make a withdrawal
        Nikki: if they have stated that you need to wager more
        Nikki: then it means that you have not completed the wagering
        mjvante: give me back the 40 euro also then so I could wager
        Nikki: once the bonus is removed from your account it cannot be returned
        mjvante: are you kidding me?????
        mjvante: why write me an email saying Hello Andreas, I can see that you have completed your bonus wagering
        mjvante: then take away my bonus that i got after depositing???
        mjvante: so now I cant even wager???????????????
        mjvante: is this a joke? ?? ? ?? ? 
        mjvante: i will post this everywhere in forums cause Im so mad right now
        mjvante: I deposit 5, got 35 to wager, you take away that after emailing me saying that my bonus wagering is completed????
        Nikki: Andreas, i'm sorry you feel this way and we do look forward to continue hosting you at the tables
        mjvante: so this is your final words? I should get the 40 euro back so I can complete my wagering? ?? ? ?
        mjvante: i did a deposit for that
        mjvante: and you made a mistake saying that my wagering was completeed
        mjvante: you think this is good service? to take my 35 euro, boom back to your place hahaha. 
        Nikki: Andreas you had already made your withdrawal
        Nikki: when i responded to your email
        mjvante: i had no idea that you would just take it from me when I withdraw???? and after your emailing saying that my wagering was completed? 
        mjvante: and so what? I havent got any money???? 
        mjvante: so you just steal my money? my 5 nd bonus + 35 euro after depositing
        mjvante: you could just do that? 
        Nikki: Andreas, the bonus is always removed from your account when you withdraw
        Nikki: our bonuses are not redeemable
        mjvante: but the bonus is for WAGERING purpose... then why can I get it so I can wager ? I had no idea that the bonus would just land in your pockets after a withdrawal (that the wagering wasnt meet on) 
        mjvante: and you think its a great think to do to write me an email after Im asking about the wagering saying blabla, your bonus wagering is meet. congrats
        mjvante: hahahahaha
        mjvante: im so mad right now. i will post this on all the casino forums so everyone can stay away from your place. should have known when you only have 2 stars on the site out of five
        Nikki: sorry you feel this way
        mjvante: this is so ridiciolus. and i cant believe that your doing this, its 40 euro? come on. i would have meet the wagering then
        mjvante: sorry I feel that way? 
        mjvante: is that all you have to say? really? 
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        blueday

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          Hmm this is not good Heyloco.

          Tell me how much you withdrew, and how much was left in your account (if any) after you withdrew. 

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          Heyloco

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          I withdrew 200 euro (max withdrawal with the bonus) and then I only got 160 when I logged in after the refused my withdrawal saying that I havent meet the wagering. And this is after I got a mail from them saying that I had done all my wagering.... And they refused to give me the 40 euro so I could complete my wagering.
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          blueday

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            So my next question is, if you continue with the playthrough (which they say you have not reached) and you do actually get through the playthrough and then make a withdrawal, will they deduct the 40 again?  I would be asking them this question before you do anything.

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