OnlineVegas support has to be the worse

Anything related to casinos, casino games, new casinos, tournaments etc.
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    Last post ago almost 7 years by drpsyce38
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    foxyfemfatal

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        foxyfemfatal

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        VegasOnline support sucks and they should be in the pit! Tell me I am wrong.

        another almost hour takin from my life. Lol I smoke I need those hours lmao

        General Info
        Chat start time  Feb 27, 2010 11:30:00 AM EST
        Chat end time  Feb 27, 2010 12:18:44 PM EST
        Duration (actual chatting time)  00:48:43
        Operator  Wendy



        Chat Transcript
        info: Please wait for a site operator to respond.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: You are now chatting with 'Wendy'
        Wendy: Thank you for contacting customer care , how may I assist you?
        you: Cherie Cisko 02/25/1967foxyfemfatal@hotmail.com
        you: GOT THIS EMAIL AT 10:36 AM YESTERDAY Dear Cherie, Thank you for contacting Online Vegas Customer Care. We will credit your account with the Birthday bonus within the next 24 hours. Please remember that Bonus Rules apply. If you need additional information please do not hesitate in contact us. Best regards, Customer Care Division Toll Free: 1-866-881-4283 Fax: 1-800-980-7919 Email: support@onlinevegas.com
        Wendy: Please allow me a few minutes to verify your account.
        you: ok tyvm
        info: Your chat transcript will be sent to foxyfemfatal@hotmail.com at the end of your chat.
        Wendy: You have a 50% cash back on all your deposit loses of today.
        you: so
        you: what about the B-day bonus
        Wendy: That will be the B-day bonus offer available for your account.
        you: omfg your kidding right
        you: crazyslots gave me $10 villento gave me $30 you all see why I havnt deposited in awhile
        you: and you say You have a 50% cash back on all your deposit loses of today so it will come up as cash or bonus? And at what time?
        you: come on explain this gr8 present
        Wendy: you just need to contact us in order to claim it tomorrow
        you: why tomorrow the e=mail says today
        you: Dear Cherie, Thank you for contacting Online Vegas Customer Care. We will credit your account with the Birthday bonus within the next 24 hours. Please remember that Bonus Rules apply. If you need additional information please do not hesitate in contact us. Best regards, Customer Care Division Toll Free: 1-866-881-4283 Fax: 1-800-980-7919 Email: support@onlinevegas.com
        Wendy: since it is on deposit loses of today.. that will be available tomorrow correct?
        Wendy: Today you contacted us in order to know about the offer
        you: it says you will CREDIT the account not provide a 50% lose
        Wendy: That is the available offer.
        you: so cedit it so I dont have to spend another hour freakin tomorrow with you
        you: boy the forums are going to love this when i post it
        you: its suppose to be a gift not an offer wake up
        Wendy: The only offer available is a 50% cash back.
        Wendy: on deposit loses.
        you: I'm sureyou pay for presents all the time
        you: it says it will be CREDITED
        you: you havnt CREDITED anything
        Wendy: It will be credited with cash back on all deposit loses of  today
        you: thats not being credited today now is it
        you: because you said tomorrow
        Wendy: Is there anything else I may be able to assist you with?
        you: yes I want this completly explained
        Wendy: You have up to 48 hours to claim this promotion
        Wendy: so it can be today if you happen to lose the deposit
        you: its not a promo
        Wendy: tomorrow or
        you: did you not read the email
        Wendy: the next day during the 48 hours perio
        Wendy: d
        Wendy: I'm explaining you the available offers
        Wendy: there are no other offers
        you: its not an offer
        you: it states a credited BONUS
        Wendy: bonus = offer
        you: lmao
        you: if you were me would you like the awnser your providing?
        you: be honest
        Wendy: I explained in what consists the offer ( bonus ) for your birthday.
        Wendy: There is nothing else i can add to it
        Wendy: since there is not
        you: till me web site address that states bonus = offer
        you: so i can read it
        Wendy: What i meant is that we use the terms bonus offer/offers
        you: so the email was a lie to get a deposit
        Wendy: No, i already explained in what in consists
        Wendy: would you like me to explain it one more time for you?
        you: is melisa there?
        you: can i speak to her?
        Wendy: No, there are no agents with that name.
        you: ty for your time
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        MommyMachine

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        There goes my baby....
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        OMG thats horrid, I cant believe that....ridiculous!
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        drpsyce38

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        Yep...that is terrible.  A real run-around.  But.......I alway say to stay away from bonuses or offers.  Just play straight money.
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        kynettie

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        yes this place sucks  i try live support waited 1/2 hr.

        info: Please wait for a site operator to respond.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly

        They told me no deposit bonus but they will have a special bonus tomorrow i told her what about the no deposit bonus she couldn't answer my question. Good thing i didn't deposit here. 

        STAY AWAY FROM THIS CASINO!!!!!!!!
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        drpsyce38

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        I just won 350 from them today!  Dang...hope they pay me!

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