Palace of Chance

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    Last post ago about 8 years by forecarr
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      Sr.Newbie
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    • last active 6 months ago

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      • No avatar normal
        • Started by
          Sr.Newbie
          30
        • last active 6 months ago
        -------------------------------------------------------------------------------
        I suggest all players never play at this casino again. They really are ROGUE. They approved my withdrawal on Dec 26, 2008 of $2,860.75 and I contacted them because I hadn't received it yet. Now they are saying I was denied because I abused the free chips but I deposited right before I won and it shows it was manager approved on the 26th. I am furious!!! Here is the transcript so u can see how they try and get around not having to pay u.

        Customer Service Chat Transcript
        General Info
        Chat start time  Jan 12, 2009 4:36:45 PM EST
        Chat end time  Jan 12, 2009 4:47:11 PM EST
        Duration (actual chatting time)  00:10:26
        Operator  Brad



        Chat Transcript
        info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
        info: Thank you for using our LiveChat Service. This is 'Brad'. How can I help you?
        profit2c: BRAD I JUST SPOKE WITH A NATHAN AND I DON'T APPRECIATE BEING DISCONNECTED]
        profit2c: I WILL BE FILING A COMPLAINT ABOUT NOT RECEIVING MY WITHDRAWAL AND I WILL FOLLOW THROUGH. YOU CAN'T JUST APPROVE A WITHDRAWAL AND THEN TAKE IT BACK.
        profit2c: I WILL NOT DEPOSIT OR PLAY AT THIS CASINO AGAIN AND WILL LET ALL FORUMS KNOW ABOUT CASINO. I DIDN'T BELIEVE THAT PEOPLE SAID U GUYS DON'T PAY OUT BUT I GUESS THEY ARE RIGHT AFTER ALL.
        Brad: The thing is that you are abusing the free chip program are not being paid
        Brad: And yet you continue to do so
        Brad: You have already been told numerous times and you still do it
        profit2c: I AM NOT ABUSING THE FREE CHIP I JUST DEPOSITED
        Brad: There must be a deposit in between free chips and you redeem free chip after free chip after free chip and that is not allowed, sorry withdrawal denied
        profit2c: DON'T TRY AND TURN THINGS AROUND. I HAVE PROOF THAT YOU APPROVED IT ON DEC 26, 2008
        profit2c: SO IF I WAS ABUSING IT WHY WAS IT APPROVED
        Brad: Your last 6 transactions were free chips, and you tried to redeem like 20 different chips
        profit2c: NO EXCUSES
        Brad: Yes is was approved by a manager to be REMOVED since you were NOT entitled to it
        Brad: NO excuses
        Brad: Read the free chip codes
        profit2c: YOU GUYS ARE FULL OF IT
        Brad: Thank you
        Brad: Have a great day
        Brad: Follow the rules and you won't have any problems
        profit2c: BITE ME SUCKER
        Brad: Grow up
        Brad: Bye bye
        profit2c: U GROW UP
        Brad: When you want to act like an adult come back
        info: Chat session has ended. This may have been a technical error.

      • Avatar 4166
        • Replied by
          Full Member
          134
        • last active 6 months ago
        I must say your in a pickle dude . That's a sad down situiation you got.  May the luck of the rainbow shower your wallet in the future .  GL......
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        • Replied by
          Newbie
          1
        • last active almost 8 years ago
        well isn't that bullchips
      • Avatar 3450
        • Replied by
          Newbie
          14
        • last active 6 months ago
        never use free chips they are a con.  maybe they should re name this casino palace of NO chance!! i wont be on it anymore. thanks for your post and letting us know. its about time we made a stand against these rogue casinos.
      • Avatar 4600
        • Replied by
          Sr.Newbie
          34
        • last active 6 months ago
        I too would not recommend ever playing at this casino. I played in it on a first time free chip (so totally abiding the rules and not cashing in any multiple coupons in a row). Met the playthrough, sent in my docs, they were approved the next day, then made my withdrawal. Over a week later I got an e-mail saying it was declined and for no good reason either - they were saying about U.S. players not being allowed to use Netteller but I'm not even in the U.S. (my documents clearly showed that you retards).
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        • Replied by
          Jr. Member
          61
        • last active 6 months ago
        I had to report the casino abuse to RTG who has a complaint form and they did contact the casino. I can see no cashout with free chips but to deposit and then can not cashout is fraud.........

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