Palace of Chance

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Last post made 15 years ago by forecarr
slots2c
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  • slots2c
  • United States Sr.Newbie 30
  • last active 7 years ago

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  • -------------------------------------------------------------------------------
    I suggest all players never play at this casino again. They really are ROGUE. They approved my withdrawal on Dec 26, 2008 of $2,860.75 and I contacted them because I hadn't received it yet. Now they are saying I was denied because I abused the free chips but I deposited right before I won and it shows it was manager approved on the 26th. I am furious!!! Here is the transcript so u can see how they try and get around not having to pay u.

    Customer Service Chat Transcript
    General Info
    Chat start time  Jan 12, 2009 4:36:45 PM EST
    Chat end time  Jan 12, 2009 4:47:11 PM EST
    Duration (actual chatting time)  00:10:26
    Operator  Brad



    Chat Transcript
    info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
    info: Thank you for using our LiveChat Service. This is 'Brad'. How can I help you?
    profit2c: BRAD I JUST SPOKE WITH A NATHAN AND I DON'T APPRECIATE BEING DISCONNECTED]
    profit2c: I WILL BE FILING A COMPLAINT ABOUT NOT RECEIVING MY WITHDRAWAL AND I WILL FOLLOW THROUGH. YOU CAN'T JUST APPROVE A WITHDRAWAL AND THEN TAKE IT BACK.
    profit2c: I WILL NOT DEPOSIT OR PLAY AT THIS CASINO AGAIN AND WILL LET ALL FORUMS KNOW ABOUT CASINO. I DIDN'T BELIEVE THAT PEOPLE SAID U GUYS DON'T PAY OUT BUT I GUESS THEY ARE RIGHT AFTER ALL.
    Brad: The thing is that you are abusing the free chip program are not being paid
    Brad: And yet you continue to do so
    Brad: You have already been told numerous times and you still do it
    profit2c: I AM NOT ABUSING THE FREE CHIP I JUST DEPOSITED
    Brad: There must be a deposit in between free chips and you redeem free chip after free chip after free chip and that is not allowed, sorry withdrawal denied
    profit2c: DON'T TRY AND TURN THINGS AROUND. I HAVE PROOF THAT YOU APPROVED IT ON DEC 26, 2008
    profit2c: SO IF I WAS ABUSING IT WHY WAS IT APPROVED
    Brad: Your last 6 transactions were free chips, and you tried to redeem like 20 different chips
    profit2c: NO EXCUSES
    Brad: Yes is was approved by a manager to be REMOVED since you were NOT entitled to it
    Brad: NO excuses
    Brad: Read the free chip codes
    profit2c: YOU GUYS ARE FULL OF IT
    Brad: Thank you
    Brad: Have a great day
    Brad: Follow the rules and you won't have any problems
    profit2c: BITE ME SUCKER
    Brad: Grow up
    Brad: Bye bye
    profit2c: U GROW UP
    Brad: When you want to act like an adult come back
    info: Chat session has ended. This may have been a technical error.

  • I must say your in a pickle dude . That's a sad down situiation you got.  May the luck of the rainbow shower your wallet in the future .  GL......

  • well isn't that bullchips

  • never use free chips they are a con.  maybe they should re name this casino palace of NO chance!! i wont be on it anymore. thanks for your post and letting us know. its about time we made a stand against these rogue casinos.

  • I too would not recommend ever playing at this casino. I played in it on a first time free chip (so totally abiding the rules and not cashing in any multiple coupons in a row). Met the playthrough, sent in my docs, they were approved the next day, then made my withdrawal. Over a week later I got an e-mail saying it was declined and for no good reason either - they were saying about U.S. players not being allowed to use Netteller but I'm not even in the U.S. (my documents clearly showed that you retards).

  • I had to report the casino abuse to RTG who has a complaint form and they did contact the casino. I can see no cashout with free chips but to deposit and then can not cashout is fraud.........

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