I suggest all players never play at this casino again. They really are ROGUE. They approved my withdrawal on Dec 26, 2008 of $2,860.75 and I contacted them because I hadn't received it yet. Now they are saying I was denied because I abused the free chips but I deposited right before I won and it shows it was manager approved on the 26th. I am furious!!! Here is the transcript so u can see how they try and get around not having to pay u.
Customer Service Chat Transcript
Chat start time Jan 12, 2009 4:36:45 PM EST
Chat end time Jan 12, 2009 4:47:11 PM EST
Duration (actual chatting time) 00:10:26
info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
info: Thank you for using our LiveChat Service. This is 'Brad'. How can I help you?
profit2c: BRAD I JUST SPOKE WITH A NATHAN AND I DON'T APPRECIATE BEING DISCONNECTED]
profit2c: I WILL BE FILING A COMPLAINT ABOUT NOT RECEIVING MY WITHDRAWAL AND I WILL FOLLOW THROUGH. YOU CAN'T JUST APPROVE A WITHDRAWAL AND THEN TAKE IT BACK.
profit2c: I WILL NOT DEPOSIT OR PLAY AT THIS CASINO AGAIN AND WILL LET ALL FORUMS KNOW ABOUT CASINO. I DIDN'T BELIEVE THAT PEOPLE SAID U GUYS DON'T PAY OUT BUT I GUESS THEY ARE RIGHT AFTER ALL.
Brad: The thing is that you are abusing the free chip program are not being paid
Brad: And yet you continue to do so
Brad: You have already been told numerous times and you still do it
profit2c: I AM NOT ABUSING THE FREE CHIP I JUST DEPOSITED
Brad: There must be a deposit in between free chips and you redeem free chip after free chip after free chip and that is not allowed, sorry withdrawal denied
profit2c: DON'T TRY AND TURN THINGS AROUND. I HAVE PROOF THAT YOU APPROVED IT ON DEC 26, 2008
profit2c: SO IF I WAS ABUSING IT WHY WAS IT APPROVED
Brad: Your last 6 transactions were free chips, and you tried to redeem like 20 different chips
profit2c: NO EXCUSES
Brad: Yes is was approved by a manager to be REMOVED since you were NOT entitled to it
Brad: NO excuses
Brad: Read the free chip codes
profit2c: YOU GUYS ARE FULL OF IT
Brad: Thank you
Brad: Have a great day
Brad: Follow the rules and you won't have any problems
profit2c: BITE ME SUCKER
Brad: Grow up
Brad: Bye bye
profit2c: U GROW UP
Brad: When you want to act like an adult come back
info: Chat session has ended. This may have been a technical error.
Palace of Chance
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