Pantasia

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    Last post ago over 6 years by blueday
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    Jocan16

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        Jocan16

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        Made a deposit of $25 with a 600% bonus and was able to get lucky and cash for the max of $625.  The max cash always gets me though, my balance was around $5k when I reached playthrough but was still able to stack on a few more comps.

        Oddly enough, when I cashed out with Vegas Regal a month back.. my cashout was processed by Pantasia.

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        Jocan16

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        Currently jumping through hoops and not getting any replies.  Gotta love the "faxback" department and how "busy" they are. Oh joy!

        At what point does it become "stalling"?  I presume it does the second you hit the cashout button. lol..

        Ah well, im sure Ill be paid. It just gets a tad bothersome after the first one hundred times playing this song and dance.

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        MommyMachine

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        There goes my baby....
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        Congrats on your cashout, I hope you get it soon




        :-*
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        Jocan16

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        Tomorrow will mark the 7th day (fifth business day) that I have not heard a word back from the cashier.  Support tells me that they havent even approved my faxback at this point.

        Big thumbs down thus far.  Support is also rude and lacks the ability to do anything helpful whatsoever.
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        Jocan16

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        Another update.. got an email from support today saying they never received my fax.  I asked them how it took 6 days for them to tell me that when I had sent an email immediately following the fax asking for confirmation.  I then told them I would scan and email the faxback within 10 minutes and kindly asked them to please get it done.

        That was thismorning.. cashout still not processed and no word back from them. 

        I cant comprehend how these casino's stay in business with this kind of customer service.  I also know that they do pay, because of my Vegas Regal cashout being processed by them.

        I thought VRC was independant?  hmmm...

        Ah well.. whats my time worth anyways, right Pantasia?
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        Tirilej

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        I believe the only Rivals that have their own processors is Slotocash, Black Diamond and Box 24. That is why they pay so fast!!
        All of the others cashouts are processed by Rival themselves and it always says Pantasia. The same goes for Customer service. They might forward the mails or questions to the casinos own staff, but CS is the same people.
        Hope you get your cashout soon. As you say, at least you know you will get it
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        blueday

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          Jocan,

          Sounds like you need to send an email with a "receipt" required.  Not sure what email type you are using but you can set up your message so they have to respond with a receipt.

          Email them again asking for an acknowledgement to your original email.  Get onto live support and ask them to check that they have received your faxback form this time.  If you keep on at them, they will sort it out.

          Good luck.

          blue
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          Jocan16

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          Now on day 9 and doc hasnt been approved, let alone the cashout processed.  Took your advice Blue and asked for a confirmation that they received it via live chat while sending.

          This is turning completely absurd.  I cant even get them to return emails... AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!
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          Lipstick

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          Don't give up jocan, keep hounding them til you get paid. I am just wondering is this your first time playing here and your first time taking a deposit bonus? Or have you had any other issues with other Rival casinos where this could be the cause of the hold up? I am just hoping they aren't going to find some excuse for the delay or worse yet not pay you at all.

          To have to wait 9 days is ridiculous. If there is a hold up then they should come out and say it without using delay tactics! I think it is always best to talk to a live person rather than emails. I would speak to live chat everyday until it gets resolved. I would also ask to speak to a manager in live chat. Just don't lose your cool in the process! And save your chat transcript in the event you may need them down the road.

          As much as it is frustrating to have to wait i think you will get paid eventually.

          Please let keep us updated.

          Lips
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          HICKORY4

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          Congrads on your win Jocan16 but let me share with you my experiences with the Rival casinos.  Here lately that is all I have been playing.  I have been waiting since July the 15th for $5000 that I won from Fortune Reels and since July the 18th for $2500 from Ruby Royal.  This was the first time I have played at these casinos so I'm not sure if this is the norm or not.  I do know that when you make a withdraw the max you can do at a time is $2500 with either of these casinos.  I have received 3 of my 4 withdraws from Ruby Royal but it was over a 3 week period.  So what I'm saying is the I actually won $10,000 but I got paid $2500 1 week $2500 the next and $2500 the next.  Sloto cash does not pay this way.  They are much quicker and you get your lump sum.  I play at pantasia often also and have always gotten paid quickly and also in a lump sum.  Not sure what is going one but I'm ready to quit playing Rivals except for Sloto Cash! 
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          blueday

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            Hi Jocan,

            I've emailed a contact for this casino with this thread link asking if he can help. 

            blue
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            Jocan16

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            Thanks Blue! 

            Not sure if it is related as I havent heard  from anyone, but it did get processed at around 3pm this afternoon.

            Happy they got it done, but was very poor service.
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            allgood2010

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            My how I wish I had the problem of waiting on a casino to pay me thousands.

            I hope everyone gets their winnings ASAP.

            Congrats!
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            blueday

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              Jocan16 wrote:

              Thanks Blue! 

              Not sure if it is related as I havent heard  from anyone, but it did get processed at around 3pm this afternoon.

              Happy they got it done, but was very poor service.


              Glad you got your money.

              blue

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