+~Paradise 8 Existing Customers And Future New Customers Please Read~+

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    deathblade

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        deathblade

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        ~~+~~To Paradise 8 Existing Customers And Future New Customers~~+~~

                   PARADISE 8 IS UNETHICAL!  Below are the Reasons Why!

        Please Take The Time to Read About My Unfortunate Experience As A VIP with Paradise 8 Casino.

        I just wanted to Alert other Casino Depositors of an Issue I have Experienced with Paradise 8 as well as with Rival Casino Support.

        I have been a loyal depositor of Paradise 8 as well as many of the other Rival Casinos since 2007.
        I recently won and withdrew for the first time at Paradise 8 Casino.
        It wasn't a huge win, just $195.00 off a $25 dollar deposit.  I even used a match bonus and for once actually completed all of the play through.
        I was in casino heaven and was so HAPPY.LOL.

        I had deposited well over $3,000 dollars with Paradise 8 over the last 3 years and was really EXCITED about FINALLY winning some of my money back.
        I contacted support and they said indeed I had completed the play through and confirmed I could withdrawal $195.00.

        To process, they requested verification documents.  This included a utility bill, a valid drivers license and a scan of every Credit Card and form of payment I had used to deposit since I had been a paying customer at Paradise 8 Casino!

        This proved to be quite a project since some of those cards were almost 3 years old.
        None the less, after spending over 2 hours searching and finding almost all of them,  I was able to scan all of the info and fill out the 5 page form Paradise 8 required to process my withdrawal of a $195.00 win.
        I was so glad to finally submit all of the required paperwork since it had taken me almost 3 hours to complete.
        Not very fun.LOL.  So I emailed all of the required paperwork.  

        The next day, I received a confirmation email from Security that my documents had been accepted and APPROVED.
        I Was So Excited!!!
        Not For Long... Unfortunately.

        I then contacted Paradise 8 to confirm when my winnings may be available to me as I successfully followed all of the terms and steps the casino had required of me.

        Hmmm...well, was I shocked to find out that  although they had approved my documents, my withdrawal was reversed and being reviewed due to a another Rival Casino, Vegas Regal!!   Attempting to rectify the matter with Vegas Regal, I had been told in order to cash out, I had to have my credit card company contact them.  No details were given to me.  The card is a Mastercard!  I Live in the USA!  Most of you probably already know, Mastercard no longer supports USA gambling deposits.    Im chasing my tail to get the information I need to fix the problem.

        After investigating my records, I offered to pay the $30 to Vegas Regal.  Albert informed me that my winnings are under review and I may not be able to cash out even after I pay them!  
        Worst yet, I never received an email from Vegas Regal nor Rival notifying me of the problem when it happened nor what had happened.  I found out AFTER I tried to withdrawal and not before they had accepted all of my deposits since the issue occurred!!

        Paradise 8 Kept Taking My Money Time After Time As Long As I Kept Losing But Now That I Have Finally Won They Finally Decided To Inform Me Of This, To Make It Next To Impossible To Receive My Winnings.  This Feels Like Basically Paradise 8 Have Stolen My Money On All Of My Recent Deposits.

        I Am Really  Frustrated and Shocked!
        I Most Likely Will Never Receive My Winnings Which I Was .Entitled To Receive.

        Please take the time to read the Transcript chat session below.  
        You will Notice That I Was Involved In This Chat For Almost An Hour And All I Got From Albert The Customer Service Agent Was The Same Answer 7 Times To Be Exact :
        "You will need to contact your card provider for additional information."
        Not Very Helpful In Trying To Help Me Resolve My Issue.

        My Mission Was To RECTIFY The Issue Immediately by Signing Back Into Support Again To Then Find My Account WAS LOCKED!!
        That Was So Rude And Hurtful To A Longtime Loyal Depositer!

        Just Wanted to Let Other Paradise 8 Depositors And Future New Customers Hear about My Experience And Maybe It Will Help You Decide Whether Or Not You Want Deposit Your Hard Earned
        Money Into Their Casino.

        Thanks For Reading This,
        Melanie Santos


        General Info
        Chat start time  Mar 28, 2010 11:17:53 AM EST
        Chat end time  Mar 28, 2010 12:07:50 PM EST
        Duration (actual chatting time)  00:49:57
        Operator  Albert



        Chat Transcript
        info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 7seconds. An operator will be with you shortly.
        info: You are now chatting with 'Albert'
        what?: hello - user deathblade
        what?: Hi Albert!
        Albert: Welcome to casino Live Chat. How may I help you?
        what?: I received an email today from security saying that my security docs have been accepted.
        what?: I processed a withdrawal recently
        what?: can you advise if that means they have been approved? and when should I accept the credit to quicktender to appear?
        what?: thanks
        Albert: May I ask for which casino this is?
        what?: paradise 8
        Albert: May I have your Log in name and email address please?
        what?: deathblade
        what?: deathblade38@yahoo.com
        Albert: One moment please.
        Albert: Our records indicates that your documentation was approved. However all transactions were canceled and your funds reversed to your casino account until some charge backs issues within the Rival powered casinos have been resolved.
        what?: what charge backs?
        what?: to what casinos?
        what?: amounts?
        Albert: One moment please.
        Albert: These issues are related to your Vegas Regal Casino account. You will need to contact your card provider for additional information.
        what?: which one? and how much?
        Albert: I will be right with you.
        Albert: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
        what?: ok
        Albert: Our records indicates this issues related to a card ending at 7305. There is not additional information currently available.
        Albert: You will need to contact your card provider for additional information.
        Albert: Is there anything else I can help you with?
        what?: yes...please send me a phone number where I can talk to someone as I had NO idea there was a problem.
        what?: why didn't I receive an email stating this?
        Albert: A phone number from our casino?
        what?: why is my withdrawal from your casino has been voided when Paradise 8 freely takes my money deposits easily with no issue and now for the first time, ever I have heard of this with Vegas Regal.

        Albert: We're sorry but you will need to contact your card provider for additional information in regard to this matter.
        what?: why did I spend 2 hours of scanning and locating all the cards I have used for the last 2 years and painstakingly filled out 5 pages of info you requested to just now hear of this and my withdrawal? That credit card is now canceled.
        what?: contacting my credit card company does what?
        what?: that card is no longer in use
        what?: how then do I resolve this?
        Albert: We're sorry but there is nothing that we as support could do in regard to this matter. You will need to contact you card provider for further actions.
        what?: so I pay VRegal?
        what?: will that take care of the issue?
        what?: my winnings are still eligible for cash out after VR is resolved?
        Albert: Once these issues have been resolved your current account status will be reviewed by our casino management.
        what?: so then you are telling me that once I pay VR for the issue, my winnings are still in jeopardy made by a valid card which P8 collected the funds?
        Albert: Is there anything else I can help you with?
        what?: This does not seem ethical
        what?: please send me the # so I can call to clarify this
        Albert: Our casino contact details are available at:
        Albert: http://www.paradise8.com/support
        what?: my credit card co will only provide reason and date and trans info so how will that resolve anything?? You are being vague
        what?: I feel like Im getting the run around? I want to resolve this as I a loyal VIP and honest player with Rival for years!
        Albert: You will need to contact your card provider to resolve this issue. Once  these issues have been resolved you card provider will need to contact Vegas Regal Casino.
        what?: I have deposited $1000's of have been deposited in the last year on Rivals - and why have you been accepting my deposits since the issue? I have a scan of the card
        what?: its a mastercard
        what?: and you are a casino
        what?: Im from the US
        what?: Get it? They will not call unless Rival wants to be liable for US MasterCard deposits...right?
        info: Your chat transcript will be sent to deathblade38@yahoo.com at the end of your chat.
        Albert: Your patience is appreciated.  I will be with you shortly.
        what?: ok
        Albert: We're sorry but Vegas Regal Casino will need to be contacted by your card provider once these issues have been resolved.
        what?: impossible
        what?: why have you been taking my deposits if I was not able to cahsout?
        what?: mastercard does not support usa gaming so why would I have them contact you
        what?: putting us both in question?
        what?: I will pay VRegal
        what?: so I can cash out
        info: Your chat transcript will be sent to deathblade38@yahoo.com at the end of your chat.
        Albert: This transactions was denied once reviewed for approval by our casino Security and Accounting Department due to these issues pending to be resolved within another Rival powered casino.
        info: Your chat transcript will be sent to deathblade38@yahoo.com at the end of your chat.
        what?: where were you the last 30 mins?
        Albert: You will need to contact you card provider for any further action.
        Albert: Is there anything else I can help you with?
        what?: thank you for your time -
        Albert: You are very welcome.
        what?: I will def communicate this within my forums so they know how the loyal customers are heard!



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        LIPS92115

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        wow they wont let me get promotions dont feel bad
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        Slotbeuker

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        Deathblade, thanks for posting, this is not the first Rival issue, and definately not the last.
        First small piece of advice: Remove your email addy from your post or you'll be spammed to death. Harvestbots are everywhere ya know..

        Second, for issues like this, livesupport is, in case of Rival, not the way to go.
        They can do nothing than come up with canned responses, as you already found out.
        Email works alot better.
        I think the best thing to do is contact Nicholas Johnson, the Vegas Regal representative here on the forum.
        If anyone can help you, its him.

        http://www.latestcasinobonuses.com/onlinecasinobonusforum/profile/?u=14584

        I would not worrie too much, I think they will pay you as soon as this is resolved.
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        blueday

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          Hi deathblade,

          I will send the link of your post to a casino rep of Paradise 8.

          blue
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          helwin

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          Wow Deathblade, for once I'm not feeling sorry for myself! Good luck with this, I'm sure they are just trying to cover their a---s, which is understandable. Too bad it had to be you being made an example of. It should all workout. And if not I'm sure they'll make it up to you.
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          blueday

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            Hi deathblade,

            Having contacted the casino rep, he has re-opened your account because you are a loyal member.

            I will say you know the reasons behind the closure which you have failed to disclose in full in your original post and I am sending you a private message about it. 

            In any event, your account is open at P8.

            blue
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            deathblade

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            Blue,
            First off I want to THANK You and all the members who took the time to read my post.

            Blue, I thought I made it clear by writing in my post(This Is directly from my post:

            Hmmm...well, was I shocked to find out that  although they had approved my documents, my withdrawal was reversed and being reviewed due to a another Rival Casino, Vegas Regal!!  Attempting to rectify the matter with Vegas Regal, I had been told in order to cash out, I had to have my credit card company contact them.  No details were given to me.  The card is a Mastercard!  I Live in the USA!  Most of you probably already know, Mastercard no longer supports USA gambling deposits.    Im chasing my tail to get the information I need to fix the problem.

            After investigating my records, I offered to pay the $30 to Vegas Regal.

            It bothered me that you posted this to me:

            I will say you know the reasons behind the closure which you have failed to disclose in full in your original post and I am sending you a private message about it. 


            You made it seem that I was hiding the truth about my problem with Vegas Regal.

            That really bummed me out because I am a very HONEST person.

            Bottem line, I still think its really Lame that I was able to keep depositing Hundreds of Dollars and was never informed that I would have a problem withdrawing if I ever did by chance win any money.

            If I had known I would have taken care of the problem right away or for obvious reasons not keep depositing money.

            Thanks again for your help,
            Melanie

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            Lipstick

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            Hi Melanie,

            I am glad to see your account has been re-opened. I hope your withdrawal goes through without any problems.

            By reading your post i can understand your frustration, particularly if you have been a loyal depositing player at this casino.

            Good luck and let us know when you receive payment.

            Lips
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            blueday

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              Hi Melanie,

              You're very welcome and I'm glad to have been able to help you.

              Maybe I'm not too good at reading between the lines.  :o  Please accept my apologies.

              I'm really happy for you that they reopened your account and good luck/fingers crossed with the withdrawal.

              Let us know how you get on.

              blue


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