Penny for your thoughts...

You've made a deposit and gone straight away to one of your favorite games. Sadly, your bankroll has dwindled down to a zero balance.  There is nothing left to do but close the virtual  window on another Jackpot dream and return to the homepage.

Wait!  What the.... ? Well would you lookie there! Sitting in your cashier is a shiny surprise penny!  

Now...I don't know about all of you, but if I have $100  I am going to GAMBLE IT! The same holds true for a penny.

(Too much?) 

Okay.  That's all I've got.  Sorry!  I needed a segue into my question.  And that is:  

Has anyone else encountered or taken notice of a very real, yet maddenly elusive penny  in  your cashier? You can't spend it and Live Reps claim to have no idea what it is.  In my most recent encounter-- Drake Casino wouldn't even acknowledge my inquirey as legit-- opting instead, to speak to me as though I was more than a little confused.  I literally had to send Screenies. 

For goodness sakes!  It's just a penny!  So imagine my surprise when,  having asked repeatedly to have it removed from my account, I was ignored.  So I persisted.  I received an email that said, " I can't  tell you why it is there."  That is all.  Then I was offered a $5 bonus for my troubles.  The penny remains to this very day.

IDEAS ANYONE?

As I said, this particular example is specific to Drake Casino.  The other times I noted this curious occurance I was playing Bingo and I assume since the Bingo rooms are sister sites...  they follow the same policies.  Vic's/Bingo for Money/Canada Bingo.  

I will  upload the aforementioned SS from Drake Casino.  (If you would like to see the email exchange, feel free to pm me and I will provide that as well.) 

(Side note)

Is there a way to tag Admin?  

I want to tag FeelingFroggy as I feel this pertains to the LBB site, as well. 

Okay.  So not one other person has had this experience?

I have notified Feelinfroggy about this thread as well as the casino group.

Hey kjeisenbarth, I know all Betsoft games have minimum coin size of 2 cents, but Drake casino has Arrows Edge games too. Have you tried to stake that 1 cent on a game like Bluebeared's Gold for example that allows 1 cent bets. From your screenshots it certainly looks like some sort of bug in the system since balance shows 0.00 balance, but maybe if you stake it you can make it go away :) 

If that doesn't help, than I would suggest writing a complaint in our Drake casino support thread 

Hi kjeisenbarth,

Thanks for the inquiry!

I am sorry to hear that Customer Service was unable to help you.  I will certainly make sure that they are informed about the outcome of this inquiry.  

In regard to your mystery penny, it is actually not really a penny believe it or not.  From the screen shot you have provided (extremely helpful btw!!) I can see that you are enrolled in a daily tourney.  This means that the penny that you have left is left over from your tournament funds.  Each time you enter a tournament at Drake you will be awarded a set amount of chips that are only usable in the tournament.  Additionally, when the tournament ends your chips will "disappear" and be tallied to determine your ranking in the tourney.  Unfortunately, the particular game that you were playing does not allow for wagers under $0.02, thus rendering your .01 tourney chip useless and now that the tourney has ended, the .01 that you had will have disappeared.

I apologize for the lengthy explanation.

Hope this helps though!

Cheers,

Kyle

Ah so the Drake mystery penny is explained. Thanks Kyle!

kjeisenbarth, you've seen this happen on bingo sites? I can't say that I've ever had a penny magically appear in my account. It's always been left over from my deposited balance. With that said, a penny can get you pretty far considering you can kill a couple of minutes playing a bingo game with 1 cent cards. There's plenty of those, although they're a bit scarce on US bingo sites. 

No problemo Froggy.  That is what Im here for!

Kyle, That penny in in my real money account. So, mystery not solved.

No, Froggy.  That penny, when a player (speaking for myself) goes to a game to play it, is gone.  I will get you some ss to show you what I mean.

In the first screen shot, please note that my account balance is $0.00.

When I go into Tourney mode, you should note that my real money account now displays $0.01.

Kel---

From the screen shots you provided, your real money account has a $0.00 balance and your "tournament mode" balance is $0.01.

If its in your real money acct, please post that screen shot.

J (just bein' genius)

And WTF? You are in first place in the tourney?  I better go enter and play that one so I can knock you off your mountain top!

P. S.  I'm sending you a penny right now so you can let this go!

Kyle, Tournament Chips are purchased from the real money account.  They are purchased directly from the cashier. The "chips" are purchased in whole dollar amounts, correct? So, say a tournament cost $2 to enter.  Two dollars is taken directly from my real  money accunt and $100 is credited into my tournament balance.  Now, how is it possible to have a balance remain from a transaction like this? 

Jay, 

Are you being for real here?  hahaha The account balance in Tournament Mode shows the fund available to purchase rebuys.  It IS the real money balance. (genius!  lolol!  Also, I dare you! )

That is the entire issue, drtheoleon!  When I go to my dashboard, the penny is gone! (see 1st screenshot)

@kjeisenbarth 

Originally, I thought that this screenshot showed your tournament balance.  However, now I see that this is your actual balance when you are logged into the tournament.  It seems that this is an issue with cache.  Can you please clear your cache and cookies and let me know if you still see that mystery penny? 

I did that last night, Kyle, but I will most certainly do it again!

Mystery Solved!  (I am a bit nervous with the -$0.00 and the $-0.00 amounts, though! They look so ominous! lol)

@kjeisenbarth

That is great news.  There is nothing to worry about, your balance is officially zero.  Hopefully, this issue never shows its face again.  However, if it does, you know where to find me.  

Good luck for the rest of the tournament!  You are doing GREAT right now!

@Drakekyle

Thank you so much!  I know this situation only involved a penny, but speaking as a player, when something as simple as checks and balances is off, the entire process is called into question. It doesn't ever matter to me WHAT the issue was. Your help in RESOLVING the issue where others would or could not is what matters.  You have restored my trust and it is greatly appreciated. 

@FeelingFroggy

I logged into all three of the aforementioned Bingo sites and want to report that there is no penny issue with these sites atm.  If ever the situation arises again, I will follow the  same procedure offered by Kyle and contact you if the issue remains.  Thanks!

And the penny mystery has been solved, woohoo! Thanks Kyle for your help.

@kjeisenbarth - I hope you can  rest easy tonight knowing that mysterious penny has finally gone;)

Sounds like a plan :)

@DrakeKyle    The penny is back again.  

I made a deposit earlier this evening.  

I did not accept any bonuses or promotions before I played the amount I deposited.

I played my deposit and then redeemed my winnings from a free spin promotion.

I played the balance down to 5 cents and decided to play the Ocean Life game since I could spin the remainder of my balance off using the 1 cent bet option. When my game opened up, the balance was 4 cents instead of 5 cents. I played my balance down to zero then switched to tournament mode.  Sure enough, there sat that penny!

I cleared my cache and deleted my cookies.  The penny remains.

***************************************************************************

Notable:

1.  My deposit was for $25.00.  I was credited with $24.99.

2. When I went to check the Rollover amount needed to satisfy my freespin bonus, it was apparent that

the amount from a previous bonus was included in the total amount. 

Kyle, this is not the first time that I have discovered that the Rollover amount in my cashier is incorrect.

In fact, I have to contact a Live Rep to remove Rollover Amounts EVERY SINGLE TIME I deposit and/or accept a new

bonus. Logically speaking, the only way it is feasible for a Rollover amount  to remain open--- is when there is 

a balance remaining that is associated to a bonus.  And as it happens, I have a penny in my account. Again.

I can not access it.  Again. 

Please let me say....I absolutely LOVE playing at Drake Casino. It is without question, my favorite online casino. 

Having said that, let me say this:

I have REPEATEDLY attempted to resolve this penny issue with Live chat and customer support and have nothing but very negative results to show for it. Trust and believe that I have every chat log and email to validate this statement.  I came to this forum as a last result.  I even relayed this intention to the folks in Live chat and customer support. I was completely ignored.  After posting on this issue, you immediately stepped in to offer help and it seemed that the issue was my own.  Now, however, it is plain to see that this issue is not associated with my cache or the cookies stored on my computer. And  while I would NEVER say  this discrepency with the penny was intentional, it is a fact that there IS a discrepency.  It could be anything from a deposit glitch or coding error to simple human error. Who knows?  I personally don't care.  What I do care about is that this seemingly insignificant penny IS a problem.  It affects depositing players in a negative manner. Efforts to correct it should be taken ASAP. 

@kjeisenbarth

I am sorry that this penny made its way back into your account.  It should not be effecting the way you deposit or play.  However, I can inderstand how it can be frustrating.  I will go ahead and communicate with our developers to see what the issue is with the discrepancy in balance. 

Once again, we are sorry that this was not able to be permanently fixed.  I assure you that we are working on this for you.

Thankl you, Kyle.  To be clear, I didn't mean to imply that this was a depositing or play issue.  From my standpoint, the implications are far worse because I believe this issue could potentially interfere with my ability to WD.  I suspect the penny is the root cause for my rollover amounts being incorrect.   As I stated in my last post, the rollover amounts are not being nullified once a bonus is played out.

(The only way I can see this issue occuring is if there is a balance remaining in the account -- and that is tied to a bonus. You should easily see how this penny balance gives me cause for concern)

 Instead, the remaining rollover amount "rolls" over like left over airtime minutes on a phone plan ---and is added to the new bonuse's rollover requirement.  It becomes a rollover rollover...  (too much?  heh heh heh)  

sidenote:

Kyle!  I am so pleased and impressed at the speed with which you respond in here!  It is a great relief to know that you are already working to resolve the issue.  A million times.  Thank you.

@DrakeKyle

I haven't heard from you on this issue for some time, and since I am still having issues, I am commenting to keep this thread alive. You have completely ignored the fact that I have graciously given you the opportunity to remedy this situation in an honorable way, therefore I am left with no other option than to approach this with unmerciful directness.  

Mysterious Penny?

The mysterious penny doesn't seem all that mysterious when combined with other factors that are unquestionably tied to it's presence. During the interlude between these posts, I have witnessed repeated patterns that do MORE than suggest that this penny is at the heart of a rogue tactic.  It's purpose is to deceive unwitting players into INCORRECTLY believing that they have Rollver Requirements they must meet before they are allowed to make a WD from their account. 

The first and most unscrupulous action setting this into motion is the act of removing a penny from a real money deposit and making it inaccessible to the player. 

Bonuses are accepted by the player with legitimate RollOver Requirements (while difficult and rarely met.. are by no means impossible.) The normal outcome is failure of the player to meet the RO.  This is an undesputable fact.

This is where the significance of that mysterious penny comes into play.  Normally, when the balance reaches zero, the RO amount tied to the account is nullified because there is obviously no way to meet the terms. HOWEVER...in this situation, the player is NOT ABLE to access that penny. RollOver requirements that would normally dissappear, remain because that penny balance cements it to the account. Rollover amounts from subsequent bonuses are added to the account.  The Rollover amount grows and grows.

Do you want me to continue, Kyle? Because I have screenshot after screenshot after Live Chat History after Live Chat History ...

AND...

If all of this wasn't enough,your casino very boldly and with purpose, changed my bonus rewards level just days before I am set to receive a rather substantial tournament win.  I was told by Timothy that this was a "Special Level."  I'm not going to waste another minute pounding a summary out.  I will just let it speak for itself. 

Note Timothy's statement @19:04

*looks around

Would someone tell me, please... Where is Admin?  Where are my fellow players?  WHERE IS THE CASINO REP?

I am not some disgruntled player down on their luck and venting.

I have provided concise and accurate information about a rogue practice by a respected and accredited casino.

smh...

@drtheolen

@Melcb

Hey kjeisenbarth, we will contact the rep and make sure he gets back to you.

Hi kjeisenbarth,

The casino rep has been notified. Hope he will reply here shortly. 

It seems there is no end to the absurdity in my situation with Drake. You will note that during my conversation with Timothy, I was assurred that there were no rollover amounts associated with my account.  I double checked this prior to accepting a $5 dollar chip to enter the daily tournament.  I accepted the $5 tournament chip bonus because tournament entries have a rollover amount EQUAL to their value IF a player uses the chip to enter the tournament. Obviously... this is because it is impossible to wager tournament chips more than one time. Rollover Requirements for a Tournament Chip are met fully when the players enters the tournament. Any subsequent win from a free chip entry has it's own set of Rollover Requirements and W/D limits.  However-- If a player decides, instead, to take that chip and play it in the casino, normal Rollover rules apply. (40 times WR)

Immediately after accepting the $5 tournament chip and being AUTOMATICALLY enrolled into the tournament, I clicked over to my cashier and THIS is what greets me.  There were NO Rollover amounts before I accepted the bonus.  The rollover amount should be $5 and should reflect being met.  Where in the hell does the $55.57 amount come from?

This is the reality of the situation... The casino and it's rep are not going to hold themselves publicly accountable. Luckily for them, I have seen to it that this is not necessary. (I'm just here to help!)  All that remains for this casino is to see that these rogue practices cease.   If they refuse to do this, then it is our responsibility to warn others. Period.

I understand how all of this can be frustrating and it certainly was never our intention to frustrate you.

What Timothy was trying to explain to you was that your reload has changed from 25% to 100%.  This means that you will be offered 100% as an option for every deposit you make for the time being.  Drake has offered this to all of its players to show our appreciation.  Like Timothy explained, this does not affect your reward point’s accumulation, as you are still at the Gold level with VIP rewards. 

You certainly do not have to stay at a 100% reload, if you do not want to.  If you ever want changed back to 25%, just say the word and it will be taken care of. 

We are still working on the mystery penny issue for you.  I will get back to you as soon as I hear from my development team regarding this.  Given that this might be a development issue, this may take some time.  I have updated your rollover to show the correct amount but in the meantime, if there is ever an issue with your rollover, please contact customer service and we will gladly update it for you.

Once again, I am sorry for any inconvenience this causes but we will do our best to get this fixed for you as soon as we can.

@DrakeKyle

Please know that I admire the skill with which you do your job.  

The problem is, your Jedi Semantics don't work on me.

All you're doing is blowing smoke. 

I could literally shuffle each and every post you've contributed to this thread and it would be difficult to tell they were out of place.  Smh...  

Player Advocates?

I am disappointed to see such a disproportionate amount of support shown to me, as a player-- in relation to the support given to the casino rep in this thread. It is shamelessly blatant.   (Still..it's not nearly as blatant as the level of gushing support admin bestows upon each other.  Sheesh...  get a room.)

I have gotten an update from our technical department and this particular issue seems to be a bug with only your account.  They have not found an instance where anyone else has experienced this ........ yet.  However, it should not affect your real gameplay and will only come up if you need to withdraw funds. 

If it happens that you are unable to withdraw but believe that you should be allowed to, please contact customer service.  Our payouts team is well equipped to handle this sort of thing fairly and quickly.  So you should have no issues withdrawing as long as either your RO has been fulfilled or your balance has hit zero after the bonus was accepted. 

The technical team will continue to investigate this issue. Sometimes, clearing your cache and cookies can help fix this temporarily.  If I get any further updates I will let you know as soon as I get them..

Good luck with the last day of the tournament!

Cheers,

Kyle

@DrakeKyle

Lovely!  A bug with my account! I can confirm that I do not have any issue with this at either Gossip Slots or GTBets.

Since you are in contact with the developers, I wanted to call your attention to the amounts for the progressive jackpots. 

Probably not a big deal  (looks to be specific to the new game and likely a coding error  with the image links) but it'd be a shame if someone lost out on a JP due to a malfunction/code error.

@DrakeKyle @MelissaN

It is Feb 21st.  @DrakeKyle has not offered any new information since January 31st.  The casino has not made any attempts to contact me with an update. I don't understand why I seem to be the only one this bothers. Everything Kyle slings this way is nothing more than a lie meant to distract and delay. This is more than just a penny. Around September of last year it cost me over $300 dollars because I won a tournament. When I went to cash out, the rep told me I could not do so until I met the Rollover of a previous tournament chip.  The tournament was over, I explained. My win should be categorized as  a new deposit and not subject to Rollover. The rep would not remove the Rollover.  By the time I met the Rollover, I did not have enough to make a W/D. I was angry.  I knew I had been lied to. But what could I do?  I became vigilant in keeping track of Rollover amounts.  It became very clear to me that the "mysterious penny" was at the center of a rogue practice.  I contacted live support and customer support.  I got nothing but the run around.  Similar to what has happened here.   Oh, wait.  That's not true.  I was given  $50 and told to never bring the topic up again.  And guess what?  It had a friggin rollover attached to it!   

Here is another situation I find myself in because of this "mysterious penny."

I am playing a game in real at 20 cents a spin.

My balance dwindles to 19 cents.

That's not exactly true.  My balance is actually 20 cents. 

My balance is actually 20 cents.  (please refer to previous postings re: Penny is taken from balance at the initial deposit.)

IT'S MY FRIGGIN PENNY.

What if I have to reduce my bet because i can not access that penny?  That means I can't bet on every lines.  How many of you have experienced lowering your lines bet and then hitting on the line that is not covered by the bet.  It happens  A LOT. What if that bet would have triggered the JP?  

I am sick to death of this situation.  I am absolutely astonished that I have received no help or support here at this site. 

WHY? Why are you not putting Drake Casino's feet to the fire?  WHY?

We're going to notify them again. 

@kjeisenbarth

I am very sorry to hear that this is still haunting you.  This was never our intention and we certainly do apologize.  Our development team still has this on their list of things to fix.  

In the meantime, please disregard whatever balance shows in the tournament screen as this is not your true balance.  Your true balance is shown on your dashboard when you login.  

Our customer service staff have been notified of your situation and there should be no problem if your rollover ever needs to be zero'd out.

Once again, I am sorry that we have not been able to get rid of the discrepancy between your real balance and the one that displays in the tourney.  Additionally, I assure you that you are not being ignored and we are doing our best to remedy the this.

@MelissaN. You know what I'd like? I'd like to hear what your thoughts are on this. Break it down for me, please. What is your role in this as a Mod for LCB? You thanking him for lying and juking the issue is not helping me and I begin to resent your participation in this thread. Are you here to advocate for players or to thank casino reps? 

@DrakeKyle

What are YOU doing, Kyle?  Are you really doing everything in your power to resolve this?  Have you really discussed this with the developers?  The customer support?  Yes?  Prove it.  

Hi kjeisenbarth,

I am going to step in here, moderators 'thank' the rep each time to say simply 'Thank you' for responding, its just a courtesy to say we have seen the response and thanks for looking into this complaint. This support section is an added benefit of being a member at LCB and casinos are not obligated to provide this type of 'middle man' support. LCB has been around since 2006 and we have worked hard to earn respect in the industry and trust of our members and its because of this that we are able to prvide members with this service and all the other added benefits.

LCB moderators help facilitate the mediation process and chase reps to respond.We know as much as you know regarding this issue, we can only wait on the Drake tech guys to look into this and fix it and in the meantime we are chasing the rep to help speed along this issue towards a resolution.

What I would suggest for now is that you stop playing at Drake until this issue is fixed. Any new issue that arises from playing at Drake from today onwards will not be dealt with. Lets get this sorted first.

@Melcb

I understand that there are limitations to the mediation process.  I am not new to this site or others like it.  If I may point out, your response is the first acknowledgement I have received from anyone at LCB that an issue exists. It is much appreciated. You state that all that can be done for now is to wait for the techs at Drakes for answers. I disagree.  Drake has acknowledged that the situation exists. It is a fact that I was denied a payout because of this issue. It doesn't take a Drake tech to connect with the appropriate personnel and garner the information needed to verify and right the situation.  It takes a moderator.  It doesn't take a tech at Drakes to reach out to other members of LCB and ascertain if the problem is more prevalent than even Drake is aware of.

I came to this forum for support and to share my experience for the benefit of my LCB peers. I have asked simple and straight forward questions.  I have provided clear and concise documentation to validate my concerns. I have incorporated patience and humor in my responses. While I don't understand how this happened, I do recognize that I have offended.  I apologize if my direct approach feels offensive.  It is not meant to offend.  

 @kjeisenbarth

I promise you that I am doing everything in my power to get the penny error and the jackpot error fixed.  I am pushing for this to be resolved as soon as possible.  If I could, I would fix this myself but unfortunately that part is out of the bounds of my power.  I won't let you be forgotten about and I certainly will not stop pushing until this is resolved.

I have not received any compensation or communication regarding the payout I was incorrectly denied but...

THE PENNY IS GONE.

It's been gone for 3 days straight. I haven't made a deposit recently, but when I do, I will check to see if this issue is permanently resolved and report back.  Thank you @DrakeKyle.

Glad the penny has gone! Kyle has also informed us that the Zimba and friends slot will be removed temporarily from all arrows edge brands while they fix some bugs.