PKR poker/casino Withdrawal Problems

    Last post ago 8 months by MelissaN
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        • last active 4 months ago
        So I started off last Friday morning (1st July) making a withdrawal. I knew I had to send documents to comply with UKGC licence laws. I got an email back saying it will be done shortly but could take 2-3 working days. I then contacted them through email Tuesday morning but got no reply so decided to contact live chat. They then told me it would be done today (Tuesday) nothing happened. Wednesday came so I did the same thing. This time they said it could take up to 5 days as they are experiencing delays.
        So I waited until this morning (Thursday) to contact the live chat again. Once again they said it's a high priority and will be done today. Nothing happened AGAIN. I have recently just contacted them again and they said the same thing. It will be done with 24 hours, they are just waiting for the security team to process my documents.
        It's just not good enough. They don't use the weekends as working days and I doubt it will get done early next week so I'm probably looking at around 14 days since I sent the withdrawal request at the earliest.
        They don't reply to emails. Live chat just keeps spinning me the same old rubbish and I'm not getting anywhere. I made a formal complaint yesterday and asked the complaint to be upgraded to senior management but no one got back to me.
        I could go down the route of using an independent adjudicator which for them is IBAS but I have gone down that road before with another casino and it took weeks!!!!
        When you deposit with a big name like PKR you accept a bit of trust but I have received nothing.
        I'm just going round in circles. So frustrating!! Getting money from them is like pulling teeth  >:(
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        I was told this morning that security had verified my documents and would send me an email shortly to confirm it. 3 hours later and nothing!! Plus I was also told to expect my money to PayPal within 24 hours but it's not going to happen. I have written letters to PKR's CEO Chris Welch and head of payments Krishna Brennan in hope that sparks something. If they would of said 8 days ago that the withdrawal would take a couple of weeks I would of been fine with that. Rather than the constant lies everyday. They now have the weekend to use as an excuse as they don't work. So we will be more than likely back to square one on Monday which will be day 11.
        They think I will just go away but I'm too old and wise for their tricks. Help!!!! 😂 😂
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        • last active 7 hrs ago
        Hello tiger1959,
        I am sorry to hear this and I hope you will get your money asap.
        Personally I never had any problems with my withdrawals with PKR but that was years ago so I don't know how things work nowadays because I haven't played there for quite a while.
        The way I experienced it my withdrawals were in my bank account within 5 working days including documents verification.

        I truly do not understand why it took forever but I believe you will get your money.

        Hang in there
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        • Replied by
        • last active 2 hrs ago
        Hi  tiger1959,

        Sorry to hear you had a problem with your withdrawals. I've notified the casino rep. Could you PM me your casino username please?

        Best regards.

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