planet 7 casino
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- THEY ALLOW FREE MONEY PLAY TO BE USED IN TOURNEYS AFTER THE PLAY THROUGH, BUT THEY WILL NOT PAY ANY OUT. DO NOT DEPOSIT MONEY FOR THE TOURNAMENTS,,,,YOU ARE COMPETING WITH PLAYERS PLAYING ON FREE MONEY WHO WILL NEVER COLLECT!
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Hi! Thank you for using our LiveChat Service. This is 'Alek'. Please verify your Email and Phone Number so that I can assist you.
KARENREERNISSE: WHERE DID THE 434 IN MY ACCOUNT GI?
Alek: Please allow me one moment and I will redirect you to our customer service area and they will be able to assist you.
Please wait while I transfer the chat to the best suited site operator.
Hi! Thank you for using our LiveChat Service. This is 'Ella'. Please verify your Email and Phone Number so that I can assist you.
Ella: Thank you for the information =)
Ella: Please allow me a moment so I can verify your account.
KARENREERNISSE: ELLA CHECK MY LAST CONVERSATION WITH LIVE HELP
KARENREERNISSE: WHAT IS GOING ON HERE?
KARENREERNISSE: I CALLED TO MAKE SURE I COULD WITHDRAWL THE 100 MAX CASHOUT
KARENREERNISSE: AND YOU ALL JUST NTOOK ALL THE MONEY IN MY ACCOUNT?
KARENREERNISSE: Your bonus code: JUNE50 $50 June Free chip bonus 30X – $1500 Playthrough needed 2X – $100 Maximum allowed cash-out USA Players Accepted silveroakcasino.eu planet7casino.eu slotmadness.eu captainjackcasino.eu ringmastercasino.eu catseyecasino.eu
Ella: My apologies but I suggest for you to check all terms and conditions tap
Ella: All terms and conditions are clearly stated on the web site. I recommend you review them and familiarize yourself with the regulations to avoid falling into confusion in the future.
Ella: It seem that you already have multiples free chips redeem on this account, remember that as per casino rules this is not allowed and unless you have a deposit in between chips your future winnings coming from multiple free chips redeem on a row will be voided.
Ella: and free chips are not to be used on tournaments
Ella: only with your own de posits
Ella: therefore you are not allowed for winnings
Ella: What I can do for you is offer you this nice deposit bonus, to match your deposit:
Ella: 200% Match Bonus
Ella: Slots and Keno Only
Ella: NO Playthrough
Ella: NO Max Cash-Out
Ella: Redeem: BETTER
Ella: Deposit $30 or More
Ella: would you like me to redeem that for you while you deposit?
KARENREERNISSE: WHAT GIVES YOU THE RIGHT TO ARBITRARILY JUST TAKE MY FREE PLAY MONEY?
Ella: as I said above you need to play by the casino rules you agreed to
Ella: at the time to log in, on the very same screen, you'll see two other options, log in for fun and log in for real money, just move the checkmark to play for fun, the system will log you in for fun
Ella: Would you like my help on anything else?
KARENREERNISSE: HELLO, I WAS AGREEING TO THE CONDITIONS, NO CASH OUT BUT WHY DID YOU JUST TAKE THE MONEY I HAD FOR REAL ON MY ACCOUNT?
KARENREERNISSE: IT DOES NOT SAY YOU CAN JUST TAKE MONEY OUT WITHOUT CAUSE?
Ella: Yes since you are playing on a free chip , second free chip redeem in a row
Ella: sa deposit should be made in between chips
KARENREERNISSE: SO I WON A TOURNAMENT FOR 60.00, WHAT DO YOU SAY TO ALL THOSE PEOPLE WHO PLAYED REAL MONEY???
Ella: That they are entitle if they enter the tournament with their own money like it should be
KARENREERNISSE: ID 281119
KARENREERNISSE: 30 PLAYERS
Ella: My apologies but is the players responsibility to play by the casino rules they agreed to when downloading the account and fully understand this rules
KARENREERNISSE: YOU ARE LETTING PEOPLE ENTER TOURNAMENTS WITH PLAY THOURGH, LETTING THEM WIN, AND CHEATING THE REAL PLAYERS OUT OF MONEY.
KARENREERNISSE: I AM GOING TO REPORT THIS....
Ella: No you need to read the terms and conditions
KARENREERNISSE: ITS NOT ABOUT ME, IT IS ABOUT ALL THOSE OTHER PLAYERS WHO USED REAL MONEY FOR A TOURNAMENT YOU GAVE TO A PLAYER USING PLAY THOROUGH WHO COULD NOT WIN BASED ON YOUR RULES....YOU CHEATED THEM....
Ella: most of our players understand that this is a gambling site that they need to deposit between chips and read the terms and conditions of the casino and the bonus
Ella: Im very sorry but
Ella: I can't discuss the matter any longer, as I can't have a conversation that continues to go in circles. Do you have another issue to discuss? If not I will have to terminate the conversation.
KARENREERNISSE: THEY DO NOT UNDERSTAND THE TOURNAMENTS ARE RIGGED TO HAVE PEOPLE THAT CAN NOT COLLECT WIN....
- Hi TRUCKLADY,
I've removed your email and phone numbers for your own protection.
Unfortunately, when you play two free chips in a row, you cannot make a withdrawal. Had you deposited in between the free chips, you would have been able to withdraw your winnings up to the max allowed for that free chip. This is a standard rule with RTG and a lot of other casinos.
Sorry you had a bad experience. Remember to deposit in between free chips next time.
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