Play2win Casino, there have been technical problems on the platform

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    Last post ago over 4 years by blueday
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      • Avatar 14716
        • Started by
          Sr. Member
          457
        • last active about 2 months ago
        Hi there

        Anybody had problems playing the games?

        I had...played 3 games, and everytime I got the free spins the game freeze so I could not play the free spins.

        Been in contact with support, nothing yet so far.

        Deposit $ 25....just lost it, no fun at all.

        I just want my money back into my account.
      • Index
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          admin
          19731
        • last active 2 hrs ago
        That doesn't sound too good csjequ.

        Did you actually request the return of your money?

        blue
      • Avatar 14716
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        • last active about 2 months ago
        yes I did Blue. Havent heard anything yet...I dont think I will either. Played another Rival casino without any problems, because I thouht it might have been my pc creating this problem, but it was not. Missing 3 bonus rounds and I got nothing in return because of their tec. error.
      • Avatar 14716
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        • last active about 2 months ago
        info: Please wait for a site operator to respond.
        info: You are now chatting with 'Elie'
        Elie: Hello! How are you? 
        Elie: How May I help you?
        csjequ: Hi Elie. How is it going with the tec. problems in your casino?
        csjequ: I havent heard anything back from the casino regarding the tec. problems. I deposit $ 25, dont you think it will be fair to put that money back in to my account? because of that,
        csjequ: are you there?
        csjequ: why dont you answer me?
        Elie: Please hold on while I am checking your account. 
        csjequ: ok
        Elie: we are wainting for the tec departement
        Elie: we will send you an email to confirm
        csjequ: still?
        Elie: yes
        csjequ: ok, bye again
      • Index
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          admin
          19731
        • last active 2 hrs ago
        Not a great response but at least you are "waiting"...it may well be a long wait as casinos hate to admit to software problems.

        Please keep us posted on this $25 refund request.  I hope you get it back csjequ.

        blue
      • Avatar 14716
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        • last active about 2 months ago
        sure I will  ..............IF I ever hear anything back...as I wrote, I dont think so. How can a casino have tec. problems for so many days? Something fishy is going on.

        Have a nice week-end
      • Avatar 14716
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        This is the latest livechat.....they are VERY SLOW answering q....

        You are now chatting with 'Elie'

        csjequ: Hi again Elie. How is it going with tec. problems in the casino?

        Elie: good , we will have news on monday ok?

        csjequ: I hope for email on monday then. Or else Ill be back here again. Its hard for me to believe you still have tec. problems.

        csjequ: You are VERY SLOW livechatter

        Elie: dont worry we are taking care of your probleme

        Elie: It was a pleasure to assist you. Please feel free to contact me anytime by chat or by phone at +44 20 8144 5572
      • Index
        • Replied by
          admin
          19731
        • last active 2 hrs ago
        Hmm - lets hope it is sorted out by Monday.

        Enjoy your weekend.

        blue
      • Avatar 14716
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        • last active about 2 months ago

        Thanks for this post from:

        • Index
        • 2d4818989f1ca7ccfaccc9b2527a6916
        update......

        I got my $ 25 back into my account today
      • Index
        • Replied by
          admin
          19731
        • last active 2 hrs ago
        csjequ wrote:

        update......

        I got my $ 25 back into my account today


        Great result csjequ!  Good luck.

        blue

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