hey all,
Cleared the LCB100 exclusive bonus last night on the playersonly casino, to the extent of a wee increase in $200! Some sleep and 8 hours work later, i go to log into my account to find its been disabled so, i contant live support, after about 20 minutes of waiting i get through;
Hello, my name is Charlie Hunt. I'll be assisting you today.
You: hi
Charlie Hunt: Please bear with me while I look up your account details.....
Your reference ID for this chat is -------------. Please quote this ID if you need to contact us again in relation to this matter.
You: ok
Charlie Hunt: Once again, I apologize for the delay. I will be with you in a moment.
You: k
Charlie Hunt: Thank you for waiting. I will be right with you.
Charlie Hunt: As per Management decision your account will remain inactive and your initial deposit of $300 will be credited back to your card but first we will need to receive from you a copy of your ID and Utility Bill.
You: why is that?
Charlie Hunt: Your account was reviewed by Management and they decided to leave your account inactive.
You: for what reason?
Charlie Hunt: Unfortunately, your account has been disabled for security and verification purposes. We cannot disclose any details, other than this was a decision taken at Management level. Regrettably, we will be unable to enter into further correspondence pertaining to this matter.
You: your asking for for verification now, so once verified i shall be recieving the full ammount as that is the problem you point out?
Charlie Hunt: We will send the $300 of your initial deposit back to your card but we need to receive a copy of your ID (driver's license or passport) and copy of an Utility bill (showing your name and address).
Charlie Hunt: You can send these documents via email to: documents@gamingsupport.net
---
'security and verification purposes, We cannot disclose any details', yeah right, considering ive been signed up for over a week, they disable my account less than 24 hours after clearing the bonus?
Any comments or help will be appreciated
Thanks, Dan
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