Playersonly wont payout on Exclusive LCB100 bonus!

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 2
    2,536
    views
    4
    replies
    Last post ago about 7 years by Dannyg9
    No avatar normal

    Dannyg9

    • Newbie
    • offline
    • 0
      thanks given
    • 0
      thanks received
    • Started by
      Newbie
      9
    • last active about 7 years ago

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal

        Dannyg9

        • Newbie
        • offline
        • 0
          thanks given
        • 0
          thanks received
        • Started by
          Newbie
          9
        • last active about 7 years ago
        hey all,

        Cleared the LCB100 exclusive bonus last night on the playersonly casino, to the extent of a wee increase in $200! Some sleep and 8 hours work later, i go to log into my account to find its been disabled so, i contant live support, after about 20 minutes of waiting i get through;

        Hello, my name is Charlie Hunt. I'll be assisting you today.

        You: hi

        Charlie Hunt: Please bear with me while I look up your account details.....

        Your reference ID for this chat is -------------. Please quote this ID if you need to contact us again in relation to this matter.

        You: ok

        Charlie Hunt: Once again, I apologize for the delay. I will be with you in a moment.

        You: k

        Charlie Hunt: Thank you for waiting. I will be right with you.

        Charlie Hunt: As per Management decision your account will remain inactive and your initial deposit of $300 will be credited back to your card but first we will need to receive from you a copy of your ID and Utility Bill.

        You: why is that?

        Charlie Hunt: Your account was reviewed by Management and they decided to leave your account inactive.

        You: for what reason?

        Charlie Hunt: Unfortunately, your account has been disabled for security and verification purposes. We cannot disclose any details, other than this was a decision taken at Management level. Regrettably, we will be unable to enter into further correspondence pertaining to this matter.

        You: your asking for for verification now, so once verified i shall be recieving the full ammount as that is the problem you point out?

        Charlie Hunt: We will send the $300 of your initial deposit back to your card but we need to receive a copy of your ID (driver's license or passport) and copy of an Utility bill (showing your name and address).

        Charlie Hunt: You can send these documents via email to: documents@gamingsupport.net


        ---

        'security and verification purposes, We cannot disclose any details', yeah right, considering ive been signed up for over a week, they disable my account less than 24 hours after clearing the bonus?

        Any comments or help will be appreciated

        Thanks, Dan
      • No avatar normal

        levibacsi

        • Newbie
        • offline
        • 0
          thanks given
        • 0
          thanks received
        • Replied by
          Newbie
          1
        • last active about 7 years ago
        Hi Dannyg9,

        The same thing happened with me an hour ago. Check the whole transcript. It's a pure fooling. I don't think there's anythyng we can do however I will raise this issue with Casino Meister.

        Zuga, what's your opinion on this? The other thing is that they have the same reference numbering system as Linesmakers, moreover it looks probably have the same background organisation. The reference number for this chat is LTK61309491741X, the one with Linesmakers from a week ago was: LTK61309458270X. Strange, isn't it?


        info: Hello, my name is Raquel Jones. I'll be assisting you today.
        Levente Horvat: Hello Raquel, can you please check my account? seems to be it's blocked
        Raquel Jones: Let me check please.
        Levente Horvat: OK, thanks
        Raquel Jones: Unfortunately, your account has been disabled for security and verification purposes. We cannot disclose any details, other than this was a decision taken at Management level. Regrettably, we will be unable to enter into further correspondence pertaining to this matter.
        Levente Horvat: OK, I see, is there anything I can do?
        Levente Horvat: Nobody notified me about any issues
        Raquel Jones: We are sorry for the inconvenience, but there is nothing you could do. It is management decision.
        Levente Horvat: May I expect to be advised about the reason? I have deposited some amount, now it's blocked and nobody said me any word!
        Levente Horvat: not a single email, nothing
        Raquel Jones: Right now you only show $30 which are from bonus money and that was not earned, so no funds are available for you in order to make a withdrawal.
        Levente Horvat: I have around 600 in my casino account...
        Levente Horvat: Raquel, it's not about blocking my account, it happens but I would expect from a reliable Casino (as you state yourself) to inform me if there's any issue.
        Raquel Jones: Correct, I understand.
        Levente Horvat: Account verification is a normal thing, happens with most of other casinos but you are the first one in last 3 years from whom I haven't got any notification about that
        Levente Horvat: So when can I expect an official explanation?
        Raquel Jones: Unfortunately, our system inactivates the accounts when they do not pass the security measurements and we do notice those cases until the customers contact us as you are doing right now.
        Raquel Jones: I am going to send a request for your balance to be credited back to you.
        Levente Horvat: This is the way you treat your Customers?
        Levente Horvat: No, please don't. May I request to be called tomorrow by your manager, My number is 00353-xxxxxxxxx. It's in Ireland
        Raquel Jones: We are sorry for the inconveniences that this may cause you.
        Raquel Jones: Unfortunately, I am not able to do that.
        Levente Horvat: Can you please give me your manager's contact details?
        Levente Horvat: I would like to talk to somebody who can explain me what's going on
        Raquel Jones: I am sorry for the inconvenience and I do understand your frustration, but the supervisor is monitoring this chat and we are not able to know the reason why your account was closed, not even him.
        Raquel Jones: Please accept our apologies, but as per management decision your account will keep closed.
        Levente Horvat: Raquel, I understand your situation. Just wanted to get in contact with somebody who can give me an explanation. Can you please ask your supervisor to help me contacting the right person?
        Raquel Jones: I already did, but he is even telling me there is no way for us to know the reason of your account closure. The only information we have is that it will remain as inactive.
        Levente Horvat: I understand but there has to be somebody in your organization who will be able to tell me the reason. I want to talk to that person!
        Raquel Jones: I am sorry for the inconvenience, but as I told you before there is nothing we can do. Please accept our apologies.
        Levente Horvat: Excuse me but I am your Customer and we talk about my money. I think this the minimum I could expect from your organization
        Raquel Jones: As I told you before, I am requesting a ticket for your balance to be credited back to you, so you do not have to worry about it.
        Levente Horvat: Raquel, it seems you don't understand me. I want to get an explanation. Can I get it from your organisation or should I request it through legal chanels?
        Raquel Jones: We are sorry for the inconvenience, but there is nothing we can explain to you, but that your account will remain inactive.
        Levente Horvat: Does it mean you refuse to give me explanation about blocking my account?
        Raquel Jones: It is not that I am refusing, but as I told you we do not have an answer for you.
        Levente Horvat: Don't missunderstand me, after this I would have anyway immediately recalled my money, and I really don't care for it but I can't accept the missing explanation
        Levente Horvat: OK, let me ask you on another way, do you refuse to contact me with the person who made this decision?
        Raquel Jones: I do understand, but there is nothing we can do at the moment.
        Levente Horvat: OK, understood, I have deposited 300 USD with you. Can I expect the whole amount to be returned as well the exchange fees I have to pay to Neteller?
        Raquel Jones: i already made the request and the proper department is going to take care of the situation.
        Raquel Jones: Your $300 would be credited back.
        info: Your reference ID for this chat is LTK61309491741X. Please quote this ID if you need to contact us again in relation to this matter.
        Levente Horvat: OK, may I ask you to which Legal Authorities you belong or who is your Governing Body?
        Raquel Jones: The websites we support are owned and operated by Domain Holdings Limited. They are legally authorized and licensed to conduct online gaming operations by the Government of Antigua and Barbuda and operate under license as Gaming Ventures Limited.

        Our Customer Experience team is located in Costa Rica.

        If you are concerned with regards to legality, we suggest you consult your local law enforcement agency for this information.
        We can assure you that we are fully licensed to operate an internet gaming company and we have thousands of satisfied customers. 
        Levente Horvat: thanks for the information, bye
        Raquel Jones: You're very welcome.
        Raquel Jones: Thank you for using our live chat today.  Please contact us again if you have any further questions. If you have a moment, please hit 'close' and then fill out the feedback survey so that we may improve our service.

      • No avatar normal

        smokake

        • Jr. Member
        • offline
        • 0
          thanks given
        • 20
          thanks received
        • Replied by
          Jr. Member
          58
        • last active 4 months ago
        Similar thing happened to me lucky enough i had not yet  deposited. I contacted support but was told my account is now disabled as per management decision with no justification whatsoever.
      • No avatar normal

        Dannyg9

        • Newbie
        • offline
        • 0
          thanks given
        • 0
          thanks received
        • Replied by
          Newbie
          9
        • last active about 7 years ago
        kinda pleased i aint the only one in the boat, but then dissapointed for your wasted time also.

        levibacsi, do you also have to send verification details to documents@gamingsupport.net to receive your deposit back? If so have you allready done so? Sending verification for my own money to be reversed on the same visa i deposited with... why should i have to? whats the problem.

        I have sent zuga a message about this, just awaiting a responce

      lcb activities in the last 24 hours

      • 24
        new members
      • 577
        members online
      • 12287
        guests online
      • 182
        new posts
      • 1550
        free games played
      Join the club

      Most viewed forum posts

      • Putting on lipstick emoticon 1

        Lipstick

        • admin
        • female
        • online
        • 6795
          thanks given
        • 10281
          thanks received
        Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
        More Free Chips
      • 200 zpsnwkvewod

        Emma.lcb

          Hero Member
        • female
        • offline
        • 481
          thanks given
        • 962
          thanks received
        Hello dear LCBers,LimoPlay Casino has something special in stored for you!!Each week Vitali, the lovely casino representative from LimoPlay will be posting a new contest. Please subscribe to this thread by clicking on...
        Win free spins and more every week with LimoPlay

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170