Please be careful to deposit on Salsabet

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    Last post ago almost 5 years by Cat50
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    jschaub

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        jschaub

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        Dear LCB Family, please be careful to deposit at Salsabet. I registered there an account at the 3. Dezember 2011 and made a deposit of 20 Euro the same day. They have a 100 % Bonus promoted on theire Website. I did not receive the 100 % bonus. I send them several Mails over a week without any reaction from them. Then i started to ask the on facebook, no reaction. Today i got finally an answer from them :
        Dear Jocelyne,

        Thank you for contacting Customer Support.

        We apologize for the delay in answering your request regarding the bonus. Unfortunately, we have to inform that you did not match the requirments to receive that bonus. Please note that you made the casino deposit on the 1st of December, and that day, that 100% First Deposit Bonus was not available in our site, as can be checked in our website, in the bonus conditions:

         - This promotion is valid from 3rd December 2011.

        https://www.salsabet.com/en/Casino/PROMOCIONES/bonus100.aspx

        Anyway, if we refer to the former bonus conditions, it was specified that the minimum deposit amount to be entitled to receive the bonus was 30€.

        If you have any other questions, please contact us again.

        Best Regards,

        Customer Support Service

        Salsabet

        It is absolutly not true that i did deposit on the 1. Dezember 2011, becuase i registered there my account on the 3. Dezember 2011. you can see here my first deposit there:

        Date Description Amount Balance
        Sat Dec 03 22:09 Transfer To Casino -€ 20.00 € 0.00
        Sat Dec 03 22:09 Paysafecard Deposit € 20.00 € 20.00
        And in the link they send to me is clearly statet a minimum deposit of 10 Euro is required, not 30 Euro like they said. here you can see:
        The minimum deposit is €10, with €5 bonus, and the maximum deposit is €400, with €200 bonus

        Terms:
        Playing Casino Games at Salsabet.com is more profitable both for new players and for regulars too. With your first deposit every month you will receive 50% added money to your deposit up to €200. The minimum deposit is €10, with €5 bonus, and the maximum deposit is €400, with €200 bonus. And you could use it every month!!
        Is not neccesary to indicate any bonus code when depositing. The system will automatically recongnize your first deposit every month and the bonus will be creditet at the moment.
        Bonus money must be wagered at least 30 times in our slots and scratch cards before a withdrawal is possible. Player has 30 days to meet that requirement.

        - The Welcome bonus is valid for new players and for registered players making his first deposit of the month.
        - This promotion is valid from 3rd December 2011.
        -  We give only one bonus per person, account and IP, per month.
        - Player has 30 days to meet the withdrawal requirements.
        -  This games are not valid to meet the withdrawal requirements:  Bacará, Blackjack, Casino Hold'em, Jacks or Better, TXS Hold'em Pro, Pontoon, Double exposure, Mini roulette, Roulette, French Roulette, Oasis Poker, All American, Deuces Wild, All American Poker, 3 Hands Poker, 5 Hands Poker.
        - Casino Bonus will not be valid in Australia, UK, Holland, Poland and Denmark.
        - Entraction Network and Salsabet.com reserves the right to close any account that is suspected to be involved in the abuse of this campaign and confiscate paid money on such accounts.
        -  Entraction Network and Salsabet.com reserves the right to end or change this promotion without any advise.

        Now they locked me on Facebook, HAHAHA, but they aren't able to give any answer for over a week.

        PLEASE BE CAREFUL WITH DEPOSITS THERE, IF YOU WIN IT COULD BE ABLE THAT YOU HEAR NOTHING FROM THEM OVER WEEKS!!! Thanks for reading:-) Jocelyne
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        Lipstick

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        Ouch sounds like poor customer support. Thanks for the heads up and lets hope they can get their act together soon.

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        jschaub

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        Hi LCB Family;-) after i did post here , i got this answer:

        Dear Jocelyne,

        Thank you for contacting Customer Support.

        We apologize for the information give and the misunderstanding. It is correct that you made the deposit on the 3rd of December. Because of that, your case has been forwarded to our supervisor who will look into and you will be contacted as soon as possible.

        If you have any other questions, please contact us again.
        Best Regards,

        Customer Support Service

        Salsabet
        and today :


        Dear Jocelyne,

        Thank you for contacting Customer Support.

        We have now credited your account with 10 EUR Casino bonus. We apologize for the delay!



        Best Regards,

        Customer Support Service

        Salsabet

        I finally got my Bonus now and it is ok, but i don't think i will deposit there again if i have to wait this long time to get an answer, greetings Jocelyne
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        thanks so much for the update gl

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