Please help me, Casino Room won't give me the 100%sign up Bonus,60 min. deposit

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    Last post ago almost 6 years by zuga
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        Hi LCB Moderators, i have a problem.
        I did deposit yesterday my first deposit at casino room. I found this Promo on LCB .
        it is the 100% Bonus with 55 wagering.
        After my deposit the Bonus was not creditet. I went to livechat and Sebastian there told me, that i have to deposit a minimum amount of 60 usd. I did not see anywhere that i have to deposit this high amount.
        I think this is not really fair to me and if i have to deposit 60 usd, then i have a big wagering of : 3300 usd.  if i had know this before, i never would deposit there. Sebastian told me that he will send an email to the promotion departement, but i didn't got an answer until now nor the bonus. I hope you can help me to get my first deposit Bonus, that would be nice!!!
        And if not please make it clear in the promo you offer that others not have the same experience there like me, thank you;-)
        I hope you can do something to get my bonus , thanks a lot in advance:-) Josie
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        I can't see the min deposit requirement for the bonus either.  Live chat is not open at the mo - I'll try and catch them later.  In the meantime, I'll email them.

        blue
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        Thank you Blue, thats nice:-)
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        Hi Blue;-) i spoke today again with livechat, Jeninifer was there. This was the chat:
        The following is a record of your online chat.
        General Info
        Chat start time Mar 25, 2011 11:01:08 AM EST
        Chat end time Mar 25, 2011 11:17:18 AM EST
        Duration (actual chatting time) 00:16:10
        Operator Jennifer
        Chat Transcript
        info: Please wait for a site operator to respond.
        info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
        info: You are now chatting with 'Jennifer'
        Jennifer: Hello.  Welcome to EuroPoker Chat Support.
        Jennifer: How may I assist you?
        you: Hi Jennifer;-)
        you: I have a problem
        you: i'm a member of latestcasinobonuses.com
        you: and i did register from them
        you: i did do yesterday evening my first deposit here
        you: but i did not receive the 100% bonus with a 55 wagering
        you: so i went to livechat and spoke with sebastian
        Jennifer: May I have your account number or nickname, please?
        you: he told me that i have to deposit a minimum of 60 usd
        you: yes sure lullyboo
        you: but it isn't statet anywhere that i have to deposit this high amount to get the bonus
        you: i did check it back with LCB and Blueday told me the same , there shouldn't be a minimum deposit
        Jennifer: actually here is the link:
        you: sebastian told me he will email my problem to the management, but i did not receive an answer until noe.
        Jennifer: https://www.casinoroom.com/bonusgames/
        Jennifer: and
        Jennifer: https://www.casinoroom.com/help/?categoryid=126&subcategoryid=127
        you: yes but there is not statet that i have to deposit mimnimum 60 usd
        Jennifer: let me see what i can do
        you: i did deposi the total amount of 26 usd
        you: Congratulations on claiming your CasinoRoom.com 1st Deposit Bonus. Bonus requirements are 55x wagering. In other words that means you must wager the bonus amount 55 times in order to collect the cash. And please remember that if you transfer the money before completing the requirements the bonus will be removed from your casino account. The bonus cash is only eligible for the games found on this page. You can even play on more than one slot game, so feel free to give a few a whirl. Once you have completed this goal, you are free to do spend your winnings!
        you: this is the first link, but i did not receive the first deposit bonus
        Jennifer: if you check the links I sent you, the conditions are there
        you: this doesn't help
        you: i didn't got a first deposit bonus on my deposit of 26 usd
        Jennifer: please hold
        you: the second link is about player points
        you: and this is the terms and conditions from the first deposit bonus:
        you: 20 Freespins, $200 Bonus and up to 40% VIP cashback! CasinoRoom.com together with LatestCasinoBonuses.com offers exclusive promotions especially for you: 20 Freespins on Gonzos Quest, 100% First Deposit Bonus up to $200, (55 x wagering on bonus) access to our VIP Club were you can get up to 40% cashback plus access to hundreds of casino games. No download necessary! To take advantage of these great offers, simply create an account through this link when you make your first deposit. Sign Up What Awaits You? 100% First Deposit Bonus up to $200 Instant Access to VIP program including 40% cash back No Download necessary Hundreds of instant play games 24hr Language specific support Thousands of winners
        you: there is statet the first deposit bonus is up to 200 usd
        you: and not that i only receive a bonus over a deposit of 60 usd
        Jennifer: the conditions are clearly stated on our site
        Jennifer: Min $60, max $200
        Jennifer: Wagering requirements: 55 times
        Jennifer: All games go towards wagering EXCEPT table games, 3D slots and live casino.
        Jennifer: It has to be the very first casino deposit ever.
        Jennifer: Another important condition is that you cannot cash out this bonus before having wagered it. If you do so, the bonus will be cancelled.
        Jennifer:
        you: but the problem is
        Jennifer: if you give me a couple of minutes, I will see what I can do for you
        you: I NEVER RECIEVED A BONUS!!!!
        Jennifer: no, because the min is $60
        you: i did deposit yesterday my first deposit of 26 usd and i did not receive ANY bonus until now
        Jennifer: because that was not your first deposit
        Jennifer: please read my answers
        you: it was my first deposit yesterday
        Jennifer: I have explained the conditions to you
        you: first i did deposit 15 usd
        Jennifer: our manager has agreed to grant you a first deposit bonus of $15
        you: because i thought i will receive the 100% bonus
        Jennifer: it is already on your account
        Jennifer: please read my answers
        you: ok, that is ok for me
        you: thank you Jennifer!!!
        Jennifer: You are welcome
        Jennifer: Thank you for using Live Chat Support.  Good-bye.
        you: i will inform LCB about this news. Thanks again and i wish you a great weekend:-)
        you: bye;-)
        info: Your chat transcript will be sent to josie1231@gmx.ch at the end of your chat.


        It seem that there i really a minimum deposit required of 60 usd;-( but they gave me now a bonus equal my first deposit. But i think you have to change the promo or clear that with them. THANK YOU SO MUCH ;-) Josie
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        Hi Josie,

        Nowhere in those links does it say Minimum deposit is $60.  I'll pass this over to Admin so they can change the page to show the min dep is $60 to get the 100% first deposit bonus.

        Thank you.

        By the way - I've not even received a reply from them.

        Good luck with your wagering anyway.  Let us know how you get on.

        blue
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        We have updated the Casino Room review accordingly.

        cheers
        Zuga

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