Please tell me what you think these terms mean?
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- Okay, I took an exclusive LCB bonus from Spin Time Casino. It was a MAJOR deposit bonus cause I just really wanted to play. Now that I have deposited and went to chat to verify the terms I am being told something different. Here is the screen shot.
It says a minimum of 1x the bonus for cashout.
The max cashout allowed is 0.3 x the bonus.
It you do the math...the Max cashout is below the minimum.
Now that I go to chat they tell me I have to 2x the minimum for cashout not the 1x that is stated.
Any help would be appreciated. I am sending a screen shot to support before I even attempt to touch my deposit or bonus. Thanks in advance!
- So max cashout is 0.3 of the bonus which is 0.3 of $1050.35? which equals $315?
The min cashout is the bonus plus max cashout which I make 1365.45? They then deduct the bonus leaving you with the max cashout of $315
Am I getting confused?
Can they change it to 2 x? - even though it states 1x?
- You are now chatting with 'Liz'
Liz: Welcome to casino Live Chat. How may I help you?
ME: Can I please get an email for support. I am having a problem with a rep telling me different terms on a deposit bonus that is stated in the cashier
Liz: May I ask for which casino this is?
ME: I have taken a screen shot and want to send it
ME: spin time
Liz: May I have your Login name and email address please?
Liz: Have you registered?
Liz: Which promotion?
ME: Yes, I am registered and made my deposit but I am being told by a rep that the terms are different than what is stated in the cashier
ME: 3001% LCB bonus
Liz: Current Promotion is LCB Exclusive 3001% Match
ME: It states that you have to have a minimum of 1X the bonus to cashout
ME: If your withdrawl is less than the bonus you cannot cashout
ME: A max cashout of 0.3 times the bonus is the max you can cashout
Liz: Min. Cashout: 2X Bonus + Deposit
ME: She is telling me it says a 2X the minimum when I look at it it says 1Xs not 2
ME: You are saying what she is saying but I see it with my own eyes and it does not say that?
Liz: Do you have the screenshot?
Liz: Can you send it to us?
ME: This is my first deposit with you guys and so far I am regretting it because of me being told different things
ME: I need the email address please
ME: And besides the 1x 2x error
ME: The minimum cashout is LESS than the max cashout???
ME: I mean the minimum cashout is MORE than the max cashout
Liz: There must be a mistake with the promotion
Liz: The maximum is 1x the bonus
ME: Okay, Liz. I just sent the screen shot
ME: It came from xxxxxxx. My email address is xxxxxxx but when I sent out emails they come from xxxxxxxxx. They are one in the same emails.
ME: I am just confused....
ME: I have even posted this problem on the LCB forum and they are confused as well and the bonus came from them?
Liz: I will forward this to the promotions manager and you will be contacted per email.
ME: Is he available now? I made a deposit and really want to play my money.
Liz: He should be
ME: So do you have any ideal when this may be resolved?
Liz: It can take 24 to 48 hours or less
ME: Goodness this is just crazy! Thank you for you time and I hope you have a wonderful day.
Liz: Thank you for using Live Support. Should you have any future questions, please contact us again.
- I don't know what I am more upset about...them changing the terms or the confusion of the min and the max. This happened to me at Tropica casino. I played a free chip and the max was one thing and then when I went to cashout I was told it was less. I wish and wish I would have made a screen shot. Now I have to wait for who knows how long to play this money until I get an answer. Thanks for all your help.
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