Please tell me what you think these terms mean?

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Last post ago about 6 years by A66bounce
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    • Avatar 20717
      • Started by
        Super Hero
        1103
      • last active 6 months ago
      Okay, I took an exclusive LCB bonus from Spin Time Casino.  It was a MAJOR deposit bonus cause I just really wanted to play.  Now that I have deposited and went to chat to verify the terms I am being told something different.  Here is the screen shot.

      It says a minimum of 1x the bonus for cashout.

      The max cashout allowed is 0.3 x the bonus.

      It you do the math...the Max cashout is below the minimum.

      Now that I go to chat they tell me I have to 2x the minimum for cashout not the 1x that is stated.

      Any help would be appreciated.  I am sending a screen shot to support before I even attempt to touch my deposit or bonus.  Thanks in advance!
      • Spintime bonus
    • Index
      • Replied by
        admin
        20459
      • online
      So max cashout is 0.3 of the bonus which is 0.3 of $1050.35? which equals $315?

      The min cashout is the bonus plus max cashout which I make 1365.45?  They then deduct the bonus leaving you with the max cashout of $315

      Am I getting confused?

      blue

      EDIT:

      Can they change it to 2 x?  - even though it states 1x?
    • No avatar normal
      • Replied by
        Mighty! Member
        4840
      • last active 4 days ago
      take and multiply 0.3 of 1050 that makes the max?
      It is confusing...
    • Avatar 20717
      • Replied by
        Super Hero
        1103
      • last active 6 months ago
      You are now chatting with 'Liz'
      Liz: Welcome to casino Live Chat. How may I help you?
      ME: Can I please get an email for support. I am having a problem with a rep telling me different terms on a deposit bonus that is stated in the cashier
      Liz: May I ask for which casino this is?
      ME: I have taken a screen shot and want to send it
      ME: spin time
      Liz: May I have your Login name and email address please?
      Liz: Have you registered?
      ME: xxxxxxxxxx
      Liz: Which promotion?
      ME: Yes, I am registered and made my deposit but I am being told by a rep that the terms are different than what is stated in the cashier
      ME: 3001% LCB bonus
      Liz: Current Promotion is LCB Exclusive 3001% Match
      ME: It states that you have to have a minimum of 1X the bonus to cashout
      ME: If your withdrawl is less than the bonus you cannot cashout
      ME: A max cashout of 0.3 times the bonus is the max you can cashout
      Liz: Min. Cashout:   2X Bonus + Deposit
      ME: She is telling me it says a 2X the minimum when I look at it it says 1Xs not 2
      ME: You are saying what she is saying but I see it with my own eyes and it does not say that?
      Liz: Do you have the screenshot?
      Liz: Can you send it to us?
      ME: Yes,
      ME: This is my first deposit with you guys and so far I am regretting it because of me being told different things
      ME: I need the email address please
      ME: And besides the 1x 2x error
      ME: The minimum cashout is LESS than the max cashout???
      Liz: support@spintime.com
      ME: I mean the minimum cashout is MORE than the max cashout
      Liz: There must be a mistake with the promotion
      Liz: The maximum is 1x the bonus
      ME: Okay, Liz. I just sent the screen shot
      ME: It came from xxxxxxx. My email address is xxxxxxx but when I sent out emails they come from xxxxxxxxx. They are one in the same emails.
      ME: I am just confused....
      ME: I have even posted this problem on the LCB forum and they are confused as well and the bonus came from them?
      Liz: I will forward this to the promotions manager and you will be contacted per email.
      ME: Is he available now? I made a deposit and really want to play my money.
      Liz: He should be
      ME: So do you have any ideal when this may be resolved?
      Liz: It can take 24 to 48 hours or less
      ME: Goodness this is just crazy! Thank you for you time and I hope you have a wonderful day.
      Liz: Thank you for using Live Support. Should you have any future questions, please contact us again.
    • Avatar 20717
      • Replied by
        Super Hero
        1103
      • last active 6 months ago
      I don't know what I am more upset about...them changing the terms or the confusion of the min and the max.  This happened to me at Tropica casino.  I played a free chip and the max was one thing and then when I went to cashout I was told it was less.  I wish and wish I would have made a screen shot.  Now I have to wait for who knows how long to play this money until I get an answer.  Thanks for all your help.
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      • Replied by
        admin
        20459
      • online
      Bonusround -please remove your account name and email addresses for your own safety.

      blue
    • Avatar 20717
      • Replied by
        Super Hero
        1103
      • last active 6 months ago

      Thanks for this post from:

      • Index
      Thank you Blue!  I have modified my post.....I appreciate your concern and grateful for your response.  
    • Index
      • Replied by
        admin
        20459
      • online
      You left one email address in.

      blue
    • No avatar normal
      • Replied by
        Full Member
        150
      • last active 7 months ago
      and now its win at least 2,85 the amount of the bonus, max cashout 0,26 x bonus : O
      so when I deposit 25 I have to get up to 2351,25 to cash out 214,5 ...
      o so boring..
      next!

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