Please tell me what you think these terms mean?

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Last post made 13 years ago by A66bounce
bonusroundplease

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  • Okay, I took an exclusive LCB bonus from Spin Time Casino.  It was a MAJOR deposit bonus cause I just really wanted to play.  Now that I have deposited and went to chat to verify the terms I am being told something different.  Here is the screen shot.

    It says a minimum of 1x the bonus for cashout.

    The max cashout allowed is 0.3 x the bonus.

    It you do the math...the Max cashout is below the minimum.

    Now that I go to chat they tell me I have to 2x the minimum for cashout not the 1x that is stated.

    Any help would be appreciated.  I am sending a screen shot to support before I even attempt to touch my deposit or bonus.  Thanks in advance!

  • So max cashout is 0.3 of the bonus which is 0.3 of $1050.35? which equals $315?

    The min cashout is the bonus plus max cashout which I make 1365.45?  They then deduct the bonus leaving you with the max cashout of $315

    Am I getting confused?

    blue

    EDIT:

    Can they change it to 2 x?  - even though it states 1x?

  • take and multiply 0.3 of 1050 that makes the max?
    It is confusing...

  • You are now chatting with 'Liz'
    Liz: Welcome to casino Live Chat. How may I help you?
    ME: Can I please get an email for support. I am having a problem with a rep telling me different terms on a deposit bonus that is stated in the cashier
    Liz: May I ask for which casino this is?
    ME: I have taken a screen shot and want to send it
    ME: spin time
    Liz: May I have your Login name and email address please?
    Liz: Have you registered?
    ME: xxxxxxxxxx
    Liz: Which promotion?
    ME: Yes, I am registered and made my deposit but I am being told by a rep that the terms are different than what is stated in the cashier
    ME: 3001% LCB bonus
    Liz: Current Promotion is LCB Exclusive 3001% Match
    ME: It states that you have to have a minimum of 1X the bonus to cashout
    ME: If your withdrawl is less than the bonus you cannot cashout
    ME: A max cashout of 0.3 times the bonus is the max you can cashout
    Liz: Min. Cashout:   2X Bonus + Deposit
    ME: She is telling me it says a 2X the minimum when I look at it it says 1Xs not 2
    ME: You are saying what she is saying but I see it with my own eyes and it does not say that?
    Liz: Do you have the screenshot?
    Liz: Can you send it to us?
    ME: Yes,
    ME: This is my first deposit with you guys and so far I am regretting it because of me being told different things
    ME: I need the email address please
    ME: And besides the 1x 2x error
    ME: The minimum cashout is LESS than the max cashout???
    Liz: support@spintime.com
    ME: I mean the minimum cashout is MORE than the max cashout
    Liz: There must be a mistake with the promotion
    Liz: The maximum is 1x the bonus
    ME: Okay, Liz. I just sent the screen shot
    ME: It came from xxxxxxx. My email address is xxxxxxx but when I sent out emails they come from xxxxxxxxx. They are one in the same emails.
    ME: I am just confused....
    ME: I have even posted this problem on the LCB forum and they are confused as well and the bonus came from them?
    Liz: I will forward this to the promotions manager and you will be contacted per email.
    ME: Is he available now? I made a deposit and really want to play my money.
    Liz: He should be
    ME: So do you have any ideal when this may be resolved?
    Liz: It can take 24 to 48 hours or less
    ME: Goodness this is just crazy! Thank you for you time and I hope you have a wonderful day.
    Liz: Thank you for using Live Support. Should you have any future questions, please contact us again.

  • I don't know what I am more upset about...them changing the terms or the confusion of the min and the max.  This happened to me at Tropica casino.  I played a free chip and the max was one thing and then when I went to cashout I was told it was less.  I wish and wish I would have made a screen shot.  Now I have to wait for who knows how long to play this money until I get an answer.  Thanks for all your help.

  • Bonusround -please remove your account name and email addresses for your own safety.

    blue

  • Thank you Blue!  I have modified my post.....I appreciate your concern and grateful for your response.   kiss

  • You left one email address in.

    blue

  • and now its win at least 2,85 the amount of the bonus, max cashout 0,26 x bonus : O
    so when I deposit 25 I have to get up to 2351,25 to cash out 214,5 ...
    o so boring..
    next!

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