poll: who is right casino or player?

!!!note - I use the electronic translator, so the phrase in English would be a bit "stupid", but I hope that common sense can understand:)!!!

(please to moderators: 1. if I'm wrong section - please move the topic to the right, just please tell when transferring via email 2. if you can turn on the option to vote)


I greet all who came into this topic.
I really appreciate your opinion on this situation since I first encountered a similar ...

in one of the casinos (as I do not know whether I am right or casino until the names are not going to) I have fulfilled all the conditions regarding wagering "no deposit bonus" ...
Considering that playing slots is not poker and in my opinion does not make sense to keep the bank roll - I asked to receive my winnings ...

I want to bring on your court my last letter to the casino ...
In short, my position is - even before the first deposit I received confirmation that all documents and information are those which are accepted as reliable casino ... and the slow process for me looks like a casino does not wish to fulfill their obligations, and may even just a fraud ...

just say - it's about the amount, just over one hundred dollars (one hundred dollars - in any country, it is - one hundred dollars)
Considering that the problem is that amount that can be expected when the amounts are much more?

++++++++++++++++++++++++

îò xxx <xxx@gmail.com>
êîìóxxx@xxx.com



Propose a constructive and cooperative disassemble items for requirements that I need to do to get me the requested amount
So, we need to agree on four points:
1.pasportnye data
2.copy utility bills
3.faks Form
4.kreditnaya card

let me remind you of our correspondence on each item:

=======================================
the first letter, I indicated that I want to get a prize of $ xxx, and asked him to clarify what I need to do
(to the letter were attached photos of my passport)

îò xxx<xxx@gmail.com>
êîìó xxx@xxx.com

=======================================

in your reply sounded requirements (items 1,2,4)
!!!you'll notice about any of correctness is not provided photographs of the passport speech was!!!

îò xxx <xxx@xxx.com>
êîìó xxx <xxx@gmail.com>

=======================================

the following letter, I indicated the reason for which I can send a bill only for cable television, with a request to clarify whether you fit this option

îò xxx <xxx@gmail.com>
êîìó xxx <xxx@xxx.com>

=======================================

Your answer:  
"Dear xxx,
Please send the receipt for the television if it has your name and your address on it." (quote)
!!!second paragraph agreed!!!

îò xxx <xxx@xxx.com>
êîìó xxx <xxx@gmail.com>


=======================================

send a receipt, specify whether I will first make a first deposit before you can get your winnings

îò xxx <xxx@gmail.com>
êîìó xxx <xxx@xxx.com>


=======================================

you say that people should first be made the first deposit, then you approve my request

îò xxx <xxx@xxx.com>
êîìó xxx <xxx@gmail.com>

=======================================

I further inform you that I can open Internet card visa, to confirm that you accept such a card

îò xxx <xxx@gmail.com>
êîìó xxx<xxx@xxx.com>

=======================================

two more letters - 1. request to accept the card 2. sent details of the card

îò xxx<xxx@gmail.com>
êîìó xxx<xxx@xxx.com>


=======================================

Here are your answers:
"That all sounds fine.  Let me know when you make your deposit." (quote)

"Dear xxx,
Please make your deposit, everything is fine."(quote)

îò xxx<xxx@xxx.com>
êîìó xxx<xxx@gmail.com>

=======================================

Finally, I announce that made the first deposit and terminate at the answers
from you ...

that we see the - three out of three of talking points you agreed

few days I contacted live support and assured me that soon will come from
you

January 23 I sent a letter with all the data that I sent earlier + faks Form
(item number three - he's the last)

January 24 contacting the live chat with your staff xxx I once again send
all the information at its address and support, I get a confirmation of
receipt with the promise that the entire package will be handed over to you
and I get an answer

again no answer

You just react to my recent sharp letter, that's your only answer is a new
request all the same documents ...
as seen from the above text you have previously taken items 1,2,4
paragraph 3, respectively, was filled as you sent

I am sure that for any reasonable person would not understand what the
problem is with the approval of my request

I have an idea - in social networks, as well as on several gaming sites I
create a topic in which lay out this correspondence (without the names and
the names of the casino) for a vote
after a few days we will see the results

if not I'm right - I have to apologize and renounce all claims, if you're
wrong - most likely your reputation will be badly damaged, which would
certainly affect the number of your customers ...

waiting for your comments

++++++++++++++++++++++++++++++++

under the rules of the casino, I again waited for 2 days, but received no response ...

Please, just keep your comments!
can simply:
+1 - my truth;
-1 - Really a casino;
0 - hard to say (if most of these comments, I am ready to give full correspondence)

HUH?

Ok - trying to make sense of this - it looks as though slavamvp has been having a bit of a "ding dong" with the casino trying to get paid.

slavamvp doesn't say which casino it is but he wants to know whether he is right, the casino is right or there isn't enough information.

blue

Hmm... May we ask which casino this is, you can say if you like.. and in your own words explain a little what happened..maybe someone here can help you.. the emails are confusing...

What i see is that you cashed out, followed up with your docs, they said it's fine and they said make a deposit, you made depsoit, but now you have not recieved any replies about your cash-out?

Is this it?

...and s/he provided the cable tv document but they wanted more info about that.

Sounds like they've been getting the runaround to me.

blue

From what I can understand it sounded like the runaround too.

Am I to understand they wanted the docs more than once?


                                                            PMM

original (russian language)
ÿ çàðåãèñòðèðîâàëñÿ â êàçèíî è ïîëó÷èë "no deposit bonus" íåêîòîðóþ ñóììó (õõ), ñûãðàë (õõ) õ yy ðàç è ñîãëàñíî óñëîâèé àêöèè ìîãó ïîòðåáîâàòü âûèãðûø, íî äëÿ òîãî, ÷òîáû ïîëó÷èòü åãî, ÿ äîëæåí ïðåäîñòàâèòü âñþ èíôîðìàöèþ êîòîðàÿ ïîäòâåðæäàåò, ÷òî ÿ "íàñòîÿùèé" ÷åëîâåê + ñäåëàòü ïåðâûé äåïîçèò â êàçèíî è òîëüêî ïîòîì ìíå îòäàäóò çàïðàøèâàåìóþ ñóììó...
ÿ ñ÷èòàþ, ÷òî âñþ íåîáõîäèìóþ èíôîðìàöèþ ïðåäîñòàâèë + ñäåëàë ïåðâûé äåïîçèò è âûïîëíèë âñå óñëîâèÿ...
ïîñëå òîãî êàê ÿ âí¸ñ ïåðâûé äåïîçèò, êàçèíî âñåìè ñâîèìè äåéñòâèÿìè, òî÷íåå áåçäåéñòâèåì, ïîêàçûâàåò, ÷òî âûïëà÷èâàòü âûèãðûø íå ñîáèðàåòñÿ...
ìíå èíòåðåñíî óçíàòü ñòàëêèâàëñÿ êòî-íèáóäü ñ ïîäîáíûì? êàê ìîæíî ñ ýòèì áîðîòüñÿ? åäèíñòâåííîå, ÷òî ïðèøëî ìíå íà óì - ýòî îãëàñèòü èìÿ êàçèíî è ïîïðîñèòü óñòðîèòü ôëýø ìîá - îòïðàâèòü âñåì æåëàþùèì ïèñüìî íà email êàçèíî ñ îïðåäåë¸ííûì òåêñòîì... íî, ýòî òîëüêî â òîì ñëó÷àè åñëè âû ïîñ÷èòàåòå, ÷òî êàçèíî äåéñòâóåò íå ïðàâîìåðíî...
è åñòåñòâåííî â òàêîì ñëó÷àè ÿ íå áóäó ñîâåòîâàòü èãðàòü â ýòîì êàçèíî - âû âðÿä ëè ñìîæåòå çàáðàòü ñâîé âûèãðûø


(translator)
I logged into the casino and got "no deposit bonus" a certain sum (xx), played (xx) x yy time and under conditions of action can require a win, but in order to get it, I must provide all information which confirms that I "real" people + to make the first deposit at the casino and only then I will give the requested amount ...
I believe that all information provided + made the first deposit and has fulfilled all the conditions ...
After I made the first deposit, casinos with all their actions, or rather inaction, shows that the win is not going to ...
I'm curious to know someone faced with a similar? how to fight it? the only thing that came to my mind - is to announce the name of the casino and ask to arrange a flash mob - all wishing to send a letter to email the casino with some text ... but it is only in the case if you feel that the casino does not operate legally ...
and of course in that case I would not advise to play in this casino - you are unlikely to be able to collect your winnings

slavamvp

There are russian members here, if you are a little patient they will see this post, and try and help you.
Another thing is if we don't know the casino, we don't know what their terms and conditions are, if they are possibly "rogue".. the reason i say this is because there are always 2 sides to stories.

Through just your post it shows you did what was needed and you are getting run-around

я с вами абсолютно согласен, что есть две стороны мнения - поэтому я не называл имени казино, так как сам могу ошибаться...
я считаю себя обманутым основываясь на следующих аргументах:
я старался согласовать все запрашиваемые со стороны казино пункты, прежде чем останется последний шаг - внести депозит и получить свой выигрыш...
обратите внимание на ответ казино перед моим депозитом (последним пунктом): "смотреть английскую версию"
я создал эту тему, так как есть вариант, что я что-то не понял... хотя это маловероятно:)

I absolutely agree with you that there are two sides of opinion - so I called the name of the casino, because he could be wrong ...
I feel cheated based on the following arguments:
1. I tried to reconcile all the requested items from the casino before will remain the last step - to make a deposit and receive your winnings ...
to the answer to my deposit casino (last paragraph):

от xxx <xxx@xxx.com>
кому xxx <xxx@gmail.com>
дата 21 января 2010 г. 14:33
тема RE: faxback
Dear xxx,
Please make your deposit, everything is fine.
Regards,xxx


I created this topic because there is the option that I somehow did not understand ... although this is unlikely:)

Sounds like you need to make a deposit in order to withdraw your winnings.

What is the name of the casino?  Without this, we cannot really help you.

PLEASE DON'T POST AN AFFILIATE LINK OR YOU WILL BE BANNED - just thought I would say that in case you are thinking about it.

blue

so I made a deposit:)
announce the name of the casino a few days
I even would be happy to enter into public debate with a representative of the casino

Sorry, but that's the phrase I can not understand "PLEASE DON'T POST AN AFFILIATE LINK OR YOU WILL BE BANNED - just thought I would say that in case you are thinking about it." (translator generally gives some nonsense ...)

slavamvp,

All the members here have played at almost all of the Casinos and can help you if you name the CASINO. We all know most of the terms and conditions and the reasons for and against a casino not paying you.  We also know the current no dep bonuses being offered and have played them just as you have. You need to mention the CASINO first, then we can see what no dep chips they have and try to explain the rules to you.  If you are in the right we can get many members here to help you. But the first step is NAME THE CASINO first. There is nothing wrong with that. If you want help you need to do that first.

Just read this line in your post and it concerned me a little YOU SAID - "Considering that playing slots is not poker and in my opinion does not make sense to keep the bank roll - I asked to receive my winnings ..."  Please NOTE that if you PLAYED A PROGRESSIVE SLOT GAME the Casino could not pay you for that. Do you know if you accidently played a PROGRESSIVE SLOT GAME, these are the SLOTS that have a big amount at the top known as the RANDOM. You are not allowed to play these on a NO DEP BONUS.

frankly I think is not quite correct to call the name of the casino, while not exactly make sure that on my side all the conditions - and so I think not only me but other people ...
well, since there is no reason to withhold the name - "WinPalace"

lucky8s
usually displayed at the casino message that this type of slots can not play it, besides as soon as I did right, my total number of bets at once "burned" with 800 to 130 ... which confirms that the first thing I have fulfilled the requirement

slavamvp.. we have alot of people that play winplalace, some of which are satisfied and disatified, so no worries in stating casino okay?

That is part of a forum to display and talk about rights, wrongs, and to get help and/or advice in resolving issues good or bad.

Casinos are not always right, even with their own terms and conditions, it's displayed many times. If you have followed all terms and conditons on the no deposit as well as the casinos terms and condtions, you should have no problems getting your money.. IN TIME. Make sure you have read them all and have followed them example: making playthrough, the no deposit is cashable or non cashable, that you had enough to cashout if it isn't cashable(meaning they remove the no deposit amount of chip) that you did NOT play any table games or progressives etc.

OKay now if you are saying that they said "everything is fine" and for you to make the deposit to finish the cash-out, then they suddenly after your deposit.. tell you wait a minute its no good because you played table games, it is wrong of them..to me it would seem something decieiving, on their part.. but still within their right to refuse the cashout.. BUT you do and should get your deposit

Someone will read this and try to help you.. i know it's difficult to understand with the translator, it does not translate correctly.

So nice of you to help her, thank you for being so kind to listen to her situation. Hopefully some of our Russian players can also help her and maybe translate a little easier for her.  I myself have not played at Win yet so can't really speak if they are a good place in reference to their payouts. Don't lose hope i am sure someone here or the Moderators of the forum can find help for you.

thanks for the answers
a translator of course too heavy, but the basic meaning can be understood ... I imagine some version of the translations had to read to you:)

I went to the site and looked at their terms and conditions.

If you played a free chip, you must make a deposit in order to withdraw from that free chip.

"A first deposit of at least $21 must be made, in order to be able to withdraw any winnings." [from a free chip]

So I'm guessing that the Casino are correct when they say you must deposit to withdraw from the free chip.

Correct me if I am wrong please in my assumption.

blue

blueday

item on which you pay attention - is made, the deposit was made

at the moment I have to account 124 (those that I won) + 24 (first deposit) = 148
I asked for 124

...and they will not give it to you?

blue

at the moment I have not received confirmation at the launch of the withdrawal of money ...

Several times I was asked once again to send the entire package of documents - I did
26 January casino employees with whom I correspond asked to send a receipt for services !English! language - this is in principle not possible, because the only official language of my country - Ukrainian
and this despite the fact that previously, and a passport and a receipt for cable TV services provided to me were taken ...
I wrote about the same on 26 January and (as I said) there is no answer ...
honestly for me this situation is absolutely idiotic to:(

slavamvp.. if no word from them so far and you have everything in (all documents) then it could be good. If you have not recieved any notice that withdrawl was not approved by email, then possble all is well. You can maybe check by logging into your account on winpalace and see if it says approved or not.

Yesterday I received a letter with the information that my documents were under review and asked to send another fax form:)
sent, I'll wait ...

Imagin.ation
field Withdrawable I have listed the amount of $148 ...

How many times have you now sent your documents?  This is a bit out of order of the casino.

Do keep us informed slavamvp.

blue

about 4 or 5 times:)
There are silent, if there are messages - tell

was finally found a mistake and I took the whole package of documents:)
review will take another three days and then I can tell you about the result;
I hope more misunderstandings there will be no topic can be closed!

Hi slavamvp,

Glad you are finally getting there.  This has taken a long time to get those documents right.  I'm not going to hold my breath!

blue

Good good slavamvp.. hopefully you can settle it soon, please do keep us posted, as i said others will read and maybe try to help, its good they have contacted you, be as patient as you can, things may work out for you.

здравствуйте,
только сейчас увидел Ваш пост. я уже проверил с казино и просто нехватает деталей вашего счета.
шлю вам персонал месеж.
С уважением,‎
Даня


Hi,
I apologize for late response, just noticed this thread.
All this been a bit as "lost in translation" theme. The problem is that account details been missing and still missing, therefore the casino couldn't make the transfer.
Hope that now it will be cleared.
Regards,
Daniel

As I wrote above, we, along with support for the casino finally found what was misunderstanding: I think it is an electronic translator has played with us a bad joke - I read the letter with a request to the casino again and again or send a fax form, and at the case in point was that it was not properly filled out ...
now no problems
sure that the topic in the near future will be removed:)
and maybe leave it for those who might in future be any similar situation and looking at this topic would be to find answers ...
In addition, it will be right if the subject is finished my proof that the casino "WinPalace" performs all deliver on our promises and is friendly to its players
No one is immune to confusion, but there are no problems that can not decide!

Exactly right slavamvp.. im so very glad everything worked out for you Thank You for keeping us posted and Thank You Daniel for responding

Definitely right there Imagin.

Well done to Daniel for spotting this too.

blue

You probably will laugh ...

a simple, clear instructions, which fields need to be corrected in the fax form:
=============
Dear Vyacheslav,

Thank you for sending in your faxback form. Please note that your form cannot be approved as you have not included the following details

IBAN number:

Account holder’s name:

Kindly supply these details and I will gladly re-evaluate your forms for approval. 

Regards,
============

it would seem - to fill them and the issue will be resolved, no problem!
but not so simple ...
After I filled out the required fields, and sent a corrected fax the form, got an answer:

==========
Hi Vyacheslav,

Your account number is missing
-------------

is now more needed - account number ...

I was first so angry ... now I have a new monitor and new keyboard ...
something to get a prize of 100, I already spent 400-something ...


Fearing for their peace of mind, I think it would be better if I refuse to further correspondence (I'm afraid will be asked for blood tests and the next thing I break it will cost me more ...)

I did not have enough patience ...
ask the subject to close

P.S. life no longer will contact any of the casino!

Incidentally, today I contacted the bank - I was told that the Credit Card Number = Account number ....

Hi Slava,
I think there is no need to be frustrated. We are anxious to solve it as much as you are. It was just impossible to transfer you your winnings payment without the details of your account.
I personally PMed you yesterday and requested for specific details that were missing (and account number was on them).
Now that you now it please send it to Winpalace finance, and I hope that till the end of this week it will all be solved.
Kind regards,
Daniel

слава,
я обещаю вам что вы получите ваш выигрыш. я понимаю что вы уже послали номер счета который сейчас узнали?
я уверен что до конца недели все разрешим
с уважением
даня