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    Last post ago over 6 years by josie46
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    Rubyblue

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        Rubyblue

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        I'm sure this should be attached elsewhere but I can't find it.

        Long story shot, DO NOT NOT NOT NOT accept live chat's word for anything regarding, well, anything. If it's not on their site--no matter how often or much you've depo'd-- DON'T EXPECT IT TO BE HONORED.
        Enough said. And read the rest. Ciao.


        Please wait for a site operator to respond.

        You are now chatting with 'steve'

        steve: Hi and welcome. How can I help you?

        pakleadr: Hi. I was supposed to get a 150% depo bonus but 25 X's 150% isn't 43.75. Plz fix it

        steve: sorry but the previous operator made a mistake. it's a 75% match

        pakleadr: I just spent WAY too long with "Fernanda" & that's what I was told. Fix it.

        steve: there is no fix. the only available bonus is 75%

        steve: sorry for the inconvenience

        pakleadr: No. I'll forward you the chat.

        pakleadr: Please wait for a site operator to respond. You are now chatting with 'Fernanda' Fernanda: Hi and welcome. How can I help you? pakleadr: Hi again. What kind of depo bonuses are avail tonight? Fernanda: One moment please, I'm just checking your account. pakleadr: ty Fernanda: yes we have our weekend bonuse Fernanda: s Fernanda: which are match deposit bonuses of 150% pakleadr: Ok, sounds good. What are min depo, max cashout, & restrictions, plz? Fernanda: Ok, minimum deposit 25$ Fernanda: there's no max cashout Fernanda: and restrictions only that not to play the restricted games Fernanda: which are roulette, baccarat, craps, pow gow poker, and bingo pakleadr: What's the diff in playthru with vp then? There has to be one Fernanda: the playthrough is the same but the difference is that vip players gets a higher %match pakleadr: Ok, be plain. I'm depo'ing 25. What do I get & then what is playthru for slot, vp etc? Fernanda: one moment pls pakleadr: ty Fernanda: well you are not a vip at the moment Fernanda: but in your case if yo deposit 25$ pakleadr: pits pakleadr: go on Fernanda: you will get with the corresponding bonus is Fernanda: 62.5$ in your playable balance Fernanda: times 20 of playing through Fernanda: that will be 1250 pakleadr: for slots...what's playthru for vp? Fernanda: in you were a vip, you will get a 200%match so if you deposit 25$ Fernanda: your playable balance will be 75$ Fernanda: times 20 of playthrough pakleadr: well u say I'mnot vip. too bad for me Fernanda: that will be 1500 Fernanda: you can get the 150% match deposit weekend bonus pakleadr: Right. You've said I'm not important. Now, before you offend me further, just tell me what I asked plz Fernanda: Im sorry i was not offending you, you asked me to explain the differences Fernanda: and i did pakleadr: restrictions & playthru for slots AND vp plz. For us lesser players. pakleadr: And, if you'll read, I asked for the diff of playthru of slots versus vp Fernanda: and i told you they were not differences, the differences are in the percentages.. you can read the conversation too Fernanda: pakleadr: What's the diff in playthru with vp then? There has to be one Fernanda: Fernanda: the playthrough is the same but the difference is that vip players gets a higher %match pakleadr: What? You didn't say anything about diff between slots & vp==there's ALWAYS a diff there. pakleadr: Why would you say anything about vip?! And then tell me I'm not? Seriously? Fernanda: what you means for vp is video poker or you refer to vip ? pakleadr: video poker=vp. Not vip. Hello? Fernanda: Video poker has 20x playthrough but it only counts one third from your wagering requirements Fernanda: in slots the count 1 for every $ pakleadr: 1 for every ? Fernanda: dollar Fernanda: pakleadr: Fine. Do it. Fernanda: you want me to redeem a 150% match deposit bonus with a 20x playthrough? pakleadr: Yes, plz. Ty Fernanda: welcome with pleasure )) Fernanda: im gonna redeem it now but it will be there awaiting your deposit pakleadr: Ty.

        steve: i can see the chat

        pakleadr: Fix it

        steve: apologies for the mistake. i can see the chat

        steve: you can read about our bonus details on the website

        pakleadr: I was offered 150%, I depo'd based on that, I want it honored.

        pakleadr: That's not unreasonable.

        steve: sorry, but the details are on our website

        steve: you were previously informed by Kavon that there is a 75% bonus

        pakleadr: Wow! So ur saying that ya'll can say anything you like, not honor it, & then just say, too bad? Really?

        pakleadr: That was by Kavon. I assume bonuses change based on depo's, like all other sites.

        steve: the bonuses are a percentage of the deposit

        steve: so yes they do change

        steve: i can cancel the bonus completely if you'd prefer

        pakleadr: Right. And they do change based on amount & frequency of deposit. So I was lied to & you won't honor it & I'm just flat out of luck. Right?

        steve: there is a difference between a lie and a mistake. you were originally given the correct information, so i'm not sure why you asked again

        pakleadr: No. I want what I was offered honored. You know, like you were a reputable site that I would be willing to depo at again & tell my friends about.

        steve: kavon completed the chat with you and you were satisfied, from what i can see

        steve: i apologise for the misunderstanding

        pakleadr: It's not at all unusual to be offered diff bonuses based on increasing depo's. That's why I ask every time I sign in, especially since I'm not receiving any email offers.

        steve: the bonuses we offer you in chat are the ones advertised on our website. sorry for the misunderstanding

        pakleadr: When I engage in a lengthy conversation with a rep & they say they've checked my account, I expect anything offered is honored. If you're reputable.

        steve: i'm afraid that in this case there is nothing further we can do. would you like me to remove the bonus?

        steve: i apologise

        pakleadr: So what about my chat with "Fernada"?

        pakleadr: Sorry, "Fernanda."

        pakleadr: Hello?

        steve: as i explained, she made a mistake. however, the information you asked for is available on our website and was already given to you by a representative. the information doesn't change based on correspondence with our representatives on chat. we have fixed offers for non VIP members such as yourself

        steve: i apologise for the misunderstanding

        pakleadr: Non VIP...lol...well, clearly I'm not important. Sure, leave it. I'll play it off & warn my friends (forums) to ONLY use ur site info, not emails/live chat/etc. Thanks, it'll save endless aggravation & feelings of betrayal. I've said it before but I'll say it again--if "Nick" actually works here he has NO influence. Pity. He made his last site a boat-load of based on his honesty & good will.

        pakleadr: Oh, beg pardon, I have "Nick's" wrong site. But I'll go ahead & advise the rest.

        pakleadr: Thanks for your time.

        steve: 'VIP' refers to members who fulfil specific critera. it is no reflection on your personal credibility

        steve: I don't know who Nick is. Are you referring to an affiliate?

        pakleadr: Sure sure. That's fine. Off to burn this. Thanks.

        steve: Okay. Sorry about the misunderstanding. Have a good day.

        pakleadr: Misunderstanding? Right. Good night.
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        josie46

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        hi gang, maybe im wrong , this ought to be in under casinos not n/p

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