Quatro Casino

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    Last post ago over 6 years by Cg2129
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    Cg2129

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        Cg2129

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        I would just like to let everyone know what I think of Quatro casino. You should be careful playing at this casino. I have deposited there alot and have an ongoing problem with them. I have tried contacting them by phone and email support for a month with no responce. I got an email from them for a 50% deposit bonus, I get them every weekend. I opted in for this bonus and only got 25%. I contacted the live chat support to get this straightened out and basically they told me there was nothing they could, while showing them the email proof i had.  I was told I had to cantact email support. I did that and never hered back, I made a post a long time ago about this site due to this problem and am still trying. My last conversation with live chat was no help I will post it, I just hope everyone depositing player here is careful because I have deposited alot at this site.
        --------------------------------------------------------------------------------
        You are now chatting with Jose
        --------------------------------------------------------------------------------

        Jose: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I will be assisting you, how could I be of service...
        Jose: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I will be assisting you, how could I be of service...
        Me: I have been trying to get through to email support for a month and nothing. My last deposit bonus was supposed to be for 50% and I only got 25% they where supposed to fix this and never did, but just like everyone else you probably can not help me
        Me: are you there
        Me: Jose come on I still need help
        Jose: Yes
        Me: Jose can you see my emails?
        Jose: Kindly note that there is nothing to be fixed, as this is exactly what your account portraits
        Me: Well Jose this is not what my account portrays> i had an email saying I would get a 50% bonus and I got a 25% bonus. I have been trying to contact Philippe Webber and nothing. This is all over like $10. You can be f***ing sure I will never deposit here again and you can tell Philippe Weber to go f*** himself cause I am f***ing sure he does not get my emails. I can not wait to post this conversation, after thousands of people told me to let them know how my problem with this site turned out....
        Me: by the way quit sending me f***ing deposit bonus emails
        Me: cause you are a bunch of f***ing liars
        Me: what nothing to say Jose are you a re***d?
        Me: ok I have 3118 loyalty points you give me $3.11 and I will be done with this f***ng casino
        Me: come on reply
        Me: you could at least tell me why I never get a response from email support
        Me: ever
        Jose: Please note that unfortunately, our email queue is full, and they are served on a first come first serve
        Me: They have been full for a month?
        Jose: Yes, and priority is given to phone calls and chats
        Me: Do you guys at this casino not care about the customers at all
        Me: maybe you should have someone looking at the emails more often because that is what I was told to contact through chat
        Me: by the way I tried calling for 2 days and could not get threw look at my last chat session
        Me: who is the supervisor on duty Petros?
        Jose: I am
        Me: Well Jose I believe you gave me a free cash bonus before so you are not bad can you just give me my loyalty points in cash it is only $3.11 and you will never hear from me again
        Me: I have deposited over $1500 and have never taken anything back not to much to ask
        Jose: No, sorry. It is the weekend and no freebies over this period
        Me: what has the weekend got to do with the issue
        Jose: It has alot to do, you ask me for a freebie, and i am simply informing you, i cannot give you a loyalty top up
        Me: I don't want a top up I just want the loyalty points I have made
        Me: Can you see my emails or my chat sessions
        Jose: You are most welcome to redeem the loyalty points on your end, provided that you have enough
        Jose: 4000 points in order to redeem
        Me: again Jose do customers mean nothing here?
        Jose: They mean alot, however we do things according to what is written on players' accounts
        Me: well what does that mean
        Me: are you saying I am not important enough not to worry about
        Jose: Please advise, what exactly is your query?
        Me: My query is that i have not been contacted back from Philippe Weber after numerous emails and phone calls to cantact him after not getting the deposit bonus I was offered. I have the email proof of the bonus I was offered and nobody at this site cares it is over Like $10-$12, it is the principle. Are you aware of LCB or latestcasinobonuses form
        Jose: All latestcasinobonuses players come through with us with a special tag, that makes them eligible for a bonus
        Jose: I really do not see, where this fits in your account
        Me: I am going to post all these conversations on that site, I am a member there and it is my right to post problems I have with a casino
        Me: I will just try to get other players to stop playing here should not be hard with all the conersations I have had here
        Jose: Please note that, i am not able to help you beyond this
        Jose: I hope you have a good
        Me: ok Jose please note I have no choice but to post these conversations you can check them in like 2 minutes
        Jose: Enjoy your day Cregg, bye for now
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        blueday

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          Hi Cg2129,

          I can totally understand your frustration and thanks for bringing this to everyones attention. (I have removed the profanities as they are not accepted on here).

          blue

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          Cg2129

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          I am so sorry for posting that in that state, I also took the bad language out but must have screwed up some how posting it. I mean I have to give up on Quatro, they are really the worst I have come across yet especially a microgaming. I deposit alot there, they simply do not care. I am grateful now that I have never won, can only imagine what it would be like to try and get money out of them. Again I am very sorry for posting that, that way.

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