Question: Deposit/Free Chip

    Last post ago over 5 years by TAAADAAA
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      Mighty! Member
    • last active 27 days ago
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      • Avatar 26589
        • Started by
          Mighty! Member
        • last active 27 days ago
        I have a question.

        I made a deposit at Club World and had 2 cents remaining. I bought a penny tourney and won $7.70. I then bought a $3 tourney and won $19.70.
        My balance off the deposit was $24.
        I then got the Labor Day $25 free chip.

        My balance is now over $300.

        Since I had a balance from a deposit, do I have a cash out limit?

        Thanks smiley
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        • last active 9 hrs ago

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        • Avatar 26589
        That is a tricky gabby. I would ask live chat but i am guessing that in order for a free chip to be valid your player account has to be at zero. I know i have always taken that precaution when using a free chip so there is no problem.

        I took a deposit bonus once without realizing my balance was not at zero with like .17 in my account. I went to chat to ask if the my bonus would be void and was told that because it was such a small amount it was ok.

        I hope you can cashout.

      • Avatar 26589
        • Replied by
          Mighty! Member
        • last active 27 days ago
        Thanks Lips!  I thought it may be a bit tricky. 
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          Superstar Member
        • last active 6 months ago

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        • Avatar 26589
        based on my knowledge, if your balance has less than $1, you do not have to fullfill any requirement and if you win something from that balance, then it consider as cash.  In your case, the $24 is the withdrawable amount.  However, you claim a free chip while you have $24 in your balance, then you have to fullfill the requirement for that free chip.  Check if you made the playthru for that free chip yet and if you did, you then eligible to cash out $250 from that $25 chip.
        Ask live chat to see if you can withdraw $24 more, otherwise you have to settle for max $250 cashout.

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