Quicktender issues..

My quicktender account has been restricted for about 2 months because my bank card declined as "pick up card" after using it several other times to deposit.  It gave this decline because my puppy chewed up the old card and I was waiting on a new one.  No big deal right?

Wrong..

QT asked me for a copy of the card for security reasons, they didnt even need the whole number showing.. just my name displayed and the last four digits.  I complied and sent them a photo of the card, dog teeth marks and all.

I then receive an email from them thanking me for the document.. they then ask me for a copy of my ID, and proof of residence.  Although it is a hassle, I send them and appreciate the security level they have.

They have declined my proof of residency items three times.. one was an official letter from my bank, one was a piece of certified mail and one was a letter from the DMV.  All "unfortunately" not good enough.

I sent in my bank statement this morning (hesitantly) and have yet to receive a reply.

They are currently holding about $2500 of my cash outs and I have no access to my account whatsoever.  Their identity department works weird hours and I wont receive a reply for days on end sometimes.

Can I trust these guys? 

I've never had any issues with them.

Did you report your card stolen or lost after your puppy chewed it?  It seems as if your bank issued a "pick up card" notice because they thought it was stolen or lost?  Why would your bank even issue a new card number for a chewed up old card?  I've had to get duplicate cards on accounts a few times over the years, but it was exactly that - a duplicate, not a completely new account.

As to residency - the standard docs for proof of residency are utility statements, i.e. electric, gas, phone, cell phone, internet, cable TV, etc. - are you not able to provide any of those?  Even insurance bills can be used usually.  If you're not able to provide any of that, then I can't blame them for not being comfortable with what you're giving them and I'm not sure how you're going to convince them.