Quicktender issues..

    2,042
    views
    2
    replies
    Last post ago almost 7 years by LhasaLover
    Avatar 17560
    • Started by
      Full Member
      215
    • last active 8 months ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 17560
        • Started by
          Full Member
          215
        • last active 8 months ago
        My quicktender account has been restricted for about 2 months because my bank card declined as "pick up card" after using it several other times to deposit.  It gave this decline because my puppy chewed up the old card and I was waiting on a new one.  No big deal right?

        Wrong..

        QT asked me for a copy of the card for security reasons, they didnt even need the whole number showing.. just my name displayed and the last four digits.  I complied and sent them a photo of the card, dog teeth marks and all.

        I then receive an email from them thanking me for the document.. they then ask me for a copy of my ID, and proof of residence.  Although it is a hassle, I send them and appreciate the security level they have.

        They have declined my proof of residency items three times.. one was an official letter from my bank, one was a piece of certified mail and one was a letter from the DMV.  All "unfortunately" not good enough.

        I sent in my bank statement this morning (hesitantly) and have yet to receive a reply.

        They are currently holding about $2500 of my cash outs and I have no access to my account whatsoever.  Their identity department works weird hours and I wont receive a reply for days on end sometimes.

        Can I trust these guys? 
      • Avatar 21240
        • Replied by
          Hero Member
          766
        • last active 18 days ago
        I've never had any issues with them.

        Did you report your card stolen or lost after your puppy chewed it?  It seems as if your bank issued a "pick up card" notice because they thought it was stolen or lost?  Why would your bank even issue a new card number for a chewed up old card?  I've had to get duplicate cards on accounts a few times over the years, but it was exactly that - a duplicate, not a completely new account.

        As to residency - the standard docs for proof of residency are utility statements, i.e. electric, gas, phone, cell phone, internet, cable TV, etc. - are you not able to provide any of those?  Even insurance bills can be used usually.  If you're not able to provide any of that, then I can't blame them for not being comfortable with what you're giving them and I'm not sure how you're going to convince them.

      lcb activities in the last 24 hours

      • 27
        new members
      • 669
        members online
      • 12588
        guests online
      • 150
        new posts
      • 1532
        free games played
      Join the club

      Most viewed forum topics

      • Key111
        You've made a deposit and gone straight away to one of your favorite games. Sadly, your bankroll has dwindled down to a zero balance.  There is nothing left to do but close the virtual  window on another Jackpot dream...
        Penny for your thoughts...
      • Avatar 6303
        Hello,  I have waiting 4 weeks for a 600.00 payout i requested and it was declined for unknown reasons.I have had no problems till now and i really need this winnings.My car died and has been fixed but im short...
        Raging bull no pay
      • Index
        Treasure Mile - Exclusive $64 no deposit bonus Amount: $64 free bonus How to claim the bonus: New players need to sign up through our LINK and enter the bonus code SPIN16TM. Existing players need to use a bonus...
        Treasure Mile and sister brands Spin16 no deposit

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170